Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
19,537 questions
2 answers
Office 365 Family account Activation Issues
I cancelled my o365 personal account so I could be added to a family account. I was added successfully to the family account but my Office apps on my computer are trying to activate my office using an old Office 2016 license. I do not have office 2016…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-03-14T01:44:05.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 59%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
Michael Lee
1
Reputation point
commented 2026-03-14T14:35:17.8066667+00:00
EmilyS726
232.1K
Reputation points
Independent Advisor
1 answer
Teams call Video settings: My video background is STUCK on "blur" setting! Cannot turn this off
The title says it all. My Teams call Video settings, video background is STUCK on "blur" setting! Cannot turn this off. I have even tried going into File Explorer and deleting the cache. I Logged out of Team & back in to Teams. I Quit Teams…
Microsoft Teams | Microsoft Teams for business | Meetings and calls | Change backgrounds
Microsoft Teams | Microsoft Teams for business | Meetings and calls | Change backgrounds
Customizing the visual backdrop during video calls to enhance privacy or presentation
164 questions
asked 2026-03-13T13:38:02.0266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 40%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
L-M,Christine
0
Reputation points
commented 2026-03-14T14:31:04.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 1%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETH%3C/text%3E%3C/svg%3E)
Tamara-Hu
14,695
Reputation points Microsoft External Staff
Moderator
2 answers
Sharepoint and Excel Online Files Takes over 30 mins to load
We have a suite of excel files sitting on a sharepoint site. The excel files are on average 35Mb in size. On March 2nd all users reported that the files were taking over 30 minutes to load in Excel online and in some instances over an hour. Some…
Microsoft 365 and Office | SharePoint | Other | Windows
Microsoft 365 and Office | SharePoint | Other | Windows
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
680 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 49%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
1 answer
DirectX End-User Runtime fail to install with windows 11 25H2
When i try to open Valorant the game is giving the error "DirectX Runtime needed". When i try to run DirectX End-User Runtime Web Installer it says "An internal system error occurred. Please refer to DXError.log and DirectX.log in your…
Windows for home | Windows 11 | Gaming
4,893 questions
asked 2026-03-14T13:14:24.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 38%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDF%3C/text%3E%3C/svg%3E)
Diogo Ferreira
0
Reputation points
commented 2026-03-14T14:29:46.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ivan B
111.3K
Reputation points
Independent Advisor
1 answer
Spreadsheet Compare installation
How do I troubleshoot, install or reinstall Spreadsheet Compare on my PC. It is not currently functioning.
Microsoft 365 and Office | Excel | For business | Windows
Microsoft 365 and Office | Excel | For business | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data
20,536 questions
asked 2026-03-08T06:05:24.2733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 1%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETO%3C/text%3E%3C/svg%3E)
Tim Overton
20
Reputation points
commented 2026-03-14T14:29:11.4533333+00:00
Tamara-Hu
14,695
Reputation points Microsoft External Staff
Moderator
2 answers
how do I add an Imap email to outlook. I con not get to the imap information screen
I am trying to add my email to outlook. I keep getting a message that says the account already exists. However, I need to get to the Imap screen in order to post the Imap details
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
11,351 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 68%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBP%3C/text%3E%3C/svg%3E)
1 answer
Comment contacter une personne physique pour débloquer authenticator
Comment contacter une personne physique pour débloquer authenticator. J'ai déjà parlé via les chats mais je tourne en rond et à part m'envoyer des liens qui ne fonctionnent pas je reste bloqué
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,309 questions
asked 2026-03-14T14:25:45.4533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 63%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESO%3C/text%3E%3C/svg%3E)
SAS ODEFY
0
Reputation points
answered 2026-03-14T14:26:06.6333333+00:00
Q&A Assist
1 answer
One of the answers was accepted by the question author.
Unable to create new resource group.
I am student from a University in Australia and I am unable to create new resource group and message which is flashed is "You don't have permissions to create resource group under subscription ... ". Please help in resolving this.
Azure Role-based access control
Azure Role-based access control
An Azure service that provides fine-grained access management for Azure resources, enabling you to grant users only the rights they need to perform their jobs.
1,134 questions
asked 2026-03-14T04:17:01.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 47%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVB%3C/text%3E%3C/svg%3E)
VIVEK BEHL
25
Reputation points
accepted 2026-03-14T14:20:26.6333333+00:00
VIVEK BEHL
25
Reputation points
3 answers
Is this a fake email from Microsoft?
So I recently got an email from "Microsoft" that said it'll close my account in two months for inactivity, which is weird because I literally use this email everyday. The email listed was wrong. It had the first two letters it email right but…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,323 questions
asked 2026-03-13T03:19:10.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 99%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Shaedon Shergill
0
Reputation points
commented 2026-03-14T14:19:55.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 24%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVV%3C/text%3E%3C/svg%3E)
Victor1-V
8,480
Reputation points Microsoft External Staff
Moderator
3 answers
Copilot in Word - now does not read entire doc - payload limit
I have Microsoft 365 Premium. I'm using Copilot in Word. I just started noticing that it was not reading my entire doc when I ask it to "read the entire active document". This was working fine a couple of weeks ago. I'm not sure when it broke,…
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,018 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 17%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
2 answers
email not functioning properly
Requesting help. All of my emails coming into "[moderator note: PII removed]@hotmail.com" are going to my junk mail file or my delete file. Rarely does one enter my in-box. Also my in-box shows a number of five (5) emails in the box when…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
8,759 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 95%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
2 answers
impossibilité de se connecter au serveur Outlook
Défaut fonctionnement Outlook (Microsoft 365) Sans aucune intervention de ma part une impossibilité de se connecter au serveur est apparu. Message: Erreur d'envoi / réception à l'ouverture d'Outlook. Message d'erreur (0x80070057) La tâche de…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
31,651 questions
asked 2026-03-12T18:05:11.9333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 89%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHB%3C/text%3E%3C/svg%3E)
Henri BONHOMME - Admin
0
Reputation points
commented 2026-03-14T14:15:45.5266667+00:00
Victor1-V
8,480
Reputation points Microsoft External Staff
Moderator
2 answers
I got a new phone and cant get my emails to show up in the outlook app
I got a new phone and cant get my emails to show up in the outlook app, all it says is updating and I really need to be able to see all of my emails as they are important. What should i do Moved from: Outlook | Outlook for mobile | Outlook for Android |…
Outlook | Outlook for mobile | Outlook for iOS | For home
Outlook | Outlook for mobile | Outlook for iOS | For home
Using Outlook for iOS for personal email and calendar management
2,853 questions
asked 2026-03-12T15:47:59.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 20%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
SADIE GYLLING
0
Reputation points
commented 2026-03-14T14:14:11.32+00:00
Victor1-V
8,480
Reputation points Microsoft External Staff
Moderator
3 answers
Snipping tool randomly closing
So Windows isn't letting me record and randomly closing snipping tool/snip & sketch meaning I can't record is there a fix?. (yes my ms store can't download apps cuz I have low storage)
Windows for home | Windows 11 | Apps
2,109 questions
asked 2026-02-13T23:21:16.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 77%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETZ%3C/text%3E%3C/svg%3E)
timo zheng
25
Reputation points
commented 2026-03-14T14:08:44.3+00:00
timo zheng
25
Reputation points
1 answer
Laptop forcefully updated with win 11
I don't want windows 11. I want windows ten, the operating system I was using yesterday. You know what this is? it's rape. If I can't restore my old operating system I will be more than happy to pirate something.
Windows for home | Windows 10 | Install and upgrade
15,722 questions
asked 2026-03-14T13:14:19.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 16%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EO%3C/text%3E%3C/svg%3E)
Ophidic
0
Reputation points
answered 2026-03-14T14:01:09.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 10%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIL%3C/text%3E%3C/svg%3E)
Igor Leyko
110.8K
Reputation points
Independent Advisor
2 answers
Pop up message to activate Microsoft 365
How do I turn off the annoying "Activate Microsoft 365 to create and edit" message. I have Office 2021, and am perfectly happy with it.
Microsoft 365 and Office | Excel | For home | MacOS
Microsoft 365 and Office | Excel | For home | MacOS
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
3,486 questions
asked 2025-10-07T21:11:38.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 49%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
metro
5
Reputation points
commented 2026-03-14T13:58:49.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 10%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
BRUCE MILLER
0
Reputation points
1 answer
Recovering a Word file
One of my Word files was deleted and I want to recover it.
Microsoft 365 and Office | Word | For home | Android
Microsoft 365 and Office | Word | For home | Android
A family of Microsoft word processing software products for creating web, email, and print documents.
397 questions
asked 2026-03-14T13:56:55.5166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 53%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
mhdi almofarreh
0
Reputation points
answered 2026-03-14T13:57:19.67+00:00
Q&A Assist
2 answers
One of the answers was accepted by the question author.
I can't receive emails.
My account was flagged as having suspicious activity yesterday. I reset my password. Today I logged in and noticed I had no new emails. I sent myself an email, and it never showed up in my inbox. Another person sent me an email and still no new mail. …
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
8,759 questions
asked 2026-03-12T17:34:17.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 98%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sally Strucker
25
Reputation points
accepted 2026-03-14T13:55:44.0533333+00:00
Sally Strucker
25
Reputation points
1 answer
ENQUIRY - UPGRADE TO M365
I'm currently on a £104.99 Microsoft 365 Family subscription, and I keep getting prompts to upgrade to Microsoft Premium. What happens to my existing subscription, which runs till September? [Moved from Microsoft 365 and Office | Access | Other |…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
3,513 questions
asked 2026-03-14T07:32:45.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 42%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELF%3C/text%3E%3C/svg%3E)
Laja Fowokan
0
Reputation points
edited an answer 2026-03-14T13:54:02.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 89%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
paulr0511
44,705
Reputation points
Independent Advisor
1 answer
Outlook Send/Receive error message
I am receiving in Outlook 'Send/Receive error' messages
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
8,759 questions
asked 2026-03-14T09:13:38.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 96%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Keith Simons
0
Reputation points
answered 2026-03-14T13:52:37.74+00:00
EmilyS726
232.1K
Reputation points
Independent Advisor