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How to fix my webcam

For the first time I am trying to connect my external HD Pro Webcam C920. When I go to camera it just flashes black and there is no display. Ive troubleshooted many time and it even stop any audio from playing. What do i do? I have windows 11

Windows for home | Windows 11 | Devices and drivers
asked 2026-02-26T06:27:23.07+00:00
KING BOSS 0 Reputation points
commented 2026-03-02T14:47:00.87+00:00
Alex-L 6,455 Reputation points Microsoft External Staff Moderator
1 answer

Unable to Connect Epson ET-4958 Printer

I followed the instructions to setup the printer to my network. I'm able to print from my mobile phone. However, cannot add this printer as a device in Settings. It lets me add the printer and then just shows "connecting" indefinitely...…

Surface | Other
asked 2026-02-26T02:30:39.0233333+00:00
Izola 0 Reputation points
commented 2026-03-02T14:46:02.82+00:00
Alex-L 6,455 Reputation points Microsoft External Staff Moderator
2 answers

Account name change

My account ******@online.nl is blocked. The reason for the blocking is the following: The email address which is at the same time the user name is outdated. I would therefore like to change the user name and assign another email address to it.

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-03-02T14:10:06.29+00:00
Stephan Haiber 0 Reputation points
answered 2026-03-02T14:45:55.2933333+00:00
Noel Macadangdang 16,810 Reputation points Independent Advisor
5 answers

How to cancel MS 365 subscription and get a refund

I have been billed for MS 365 Family both last January and this as well yet you say I do not have any subscriptions. This was paid from my bank account through PayPal and uthis year’s Merchant order ID was Z73BJCZRRW7R and Transaction ID was…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-01-21T18:02:00.63+00:00
John Couture 30 Reputation points
commented 2026-03-02T14:45:16.24+00:00
Stefan Blom 340.6K Reputation points MVP Volunteer Moderator
2 answers

The laptop disappeared in my account by WEB but appears on my account in setting

I reinstalled WS11 on my laptop as WS update was not working properly. If I check my devices by "setting" of desktop and laptop, I can find both devices. If i check the devices by WEB, I find only the desktop !! I am afraid to reset my account…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-03-02T13:25:31.07+00:00
Michelangelo Giusto 0 Reputation points
commented 2026-03-02T14:44:46.8+00:00
DaveM121 878.4K Reputation points Independent Advisor
2 answers

How do I make a windows 11 recovery drive usb

How do I create a windows 11 recovery drive on a usb [moderator's note: moved from System Center Service Manager]

Windows for home | Windows 11 | Settings
asked 2026-01-07T05:09:26.2566667+00:00
Donia Connell 10 Reputation points
answered 2026-03-02T14:44:40.4666667+00:00
DUNCAN CARMICHAEL 0 Reputation points
1 answer

Microsoft’s Tax Residency Certificate for the year 2025

Hello, I would like to kindly request Microsoft’s Tax Residency Certificate for the year 2025. Thank you in advance for your support. Moved from: Microsoft 365 and Office | Other

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-02-27T10:07:52.1366667+00:00
Saba Dzagania 0 Reputation points
commented 2026-03-02T14:43:40.8866667+00:00
Henry-N 13,130 Reputation points Microsoft External Staff Moderator
2 answers

My email domain has changed from outlook.com to msn.com > It looks like my account has been compromised

My email domain changed to msn.com from outlook.com. I can log in to the Microsoft account but cannot make any changes. I see authenticator app as a means to log in however I do not have the specific account on authenticator app. Multiple engagements…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-02T02:59:12.4933333+00:00
Rasikh Syed 0 Reputation points
answered 2026-03-02T14:43:39.2766667+00:00
Noel Macadangdang 16,810 Reputation points Independent Advisor
2 answers

2 fingers does not shows on my touchpad settings

i cant scroll using my 2 fingers, the 2 fingers does not shows in my setting and can't find it Moved from Microsoft 365 and Office | Excel | For home | Android

Windows for home | Other | Search, touch, and mouse
asked 2026-03-02T13:55:30.0433333+00:00
justine iglesia 0 Reputation points
answered 2026-03-02T14:42:48.4033333+00:00
Rodrigo Queiroz 77,750 Reputation points Independent Advisor
2 answers

I'm locked out of my Microsoft Account because the Authenticator unsynced

Error Code: 500121 Request Id: [Moderator note: personal info removed] Correlation Id: [Moderator note: personal info removed] Timestamp: 2026-02-26T16:27:54Z

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-02-26T16:32:49.75+00:00
First Christian-Omaha 0 Reputation points
commented 2026-03-02T14:42:42.25+00:00
Henry-N 13,130 Reputation points Microsoft External Staff Moderator
2 answers

Windows 11 25H2 Desktop Outlook Problem.

Hello everyone, I created some users under my Microsoft 365 domain, but I can't open their Outlook accounts on Windows Outlook. All my users have Windows 11 25H2 computer versions and a Microsoft Office Business Standard license. I can log in without…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-02-27T08:44:18.1+00:00
Yakup Savci Samanci 0 Reputation points
commented 2026-03-02T14:42:09.11+00:00
Henry-N 13,130 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Denied global administrator access although I am the only admin

We had a power surge last week that shut down my mac computer at work. When I rebooted, Microsoft 365 required reactivation. When I attempted to sign in, however, the authenticator app did not allow me to enter the code. Activation cannot complete…

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-02-23T22:36:38.1633333+00:00
Hurley ChurchofChrist 20 Reputation points
edited a comment 2026-03-02T14:39:12.7966667+00:00
Gabriel-N 17,095 Reputation points Microsoft External Staff Moderator
2 answers

difference between office products

what is the difference between Office Home 2024 and Home and Business 2024

Microsoft 365 and Office | Other
asked 2026-02-28T19:21:31.0066667+00:00
Carol Gjerde 0 Reputation points
commented 2026-03-02T14:37:52.5966667+00:00
Ivan B 111.3K Reputation points Independent Advisor
2 answers

Microsoft 365 for education - cannot find place to check eligibility?

I have added my school domain and have an active trial of office 365 A1 for faculty. When I attempted to use the verification wizard it worked once, but no changes happened nor any messages. Then when I try to do it again it doesn't open and redirects me…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-02-27T14:49:26.62+00:00
Diana Baffour 0 Reputation points
commented 2026-03-02T14:37:28.1833333+00:00
Diana Baffour 0 Reputation points
2 answers

lost text in word online

I have lost text in a document in word online and cannot retrieve it from previous versions.

Microsoft 365 and Office | Word | For education | MacOS
asked 2026-03-02T12:37:26.3933333+00:00
Castro Dias, JMG, Mr 0 Reputation points
edited an answer 2026-03-02T14:35:27.1266667+00:00
Michelle-N 16,205 Reputation points Microsoft External Staff Moderator
2 answers

My laptop camera is not working.

I restarted my camera and my laptop also, but camera is still not working. I tried different methods, such as I removed camera on Device manager and restarted my laptop, but it was also the part of my failed methods. Please tell me how can I fix it? I…

Windows for home | Windows 11 | Apps
asked 2026-02-28T18:22:33.79+00:00
Shamshod Maxmadaliyev 0 Reputation points
commented 2026-03-02T14:33:08.93+00:00
Ivan B 111.3K Reputation points Independent Advisor
2 answers

how to fix pc crash with a boot loop

I just got this pc and i downloaded my game played for 10 mins and it crashed twice ended up saying this (E1 Windows System32\Logies\S/Srtraittxt) but now its gone so im doing a reset and its been in the preparing screen ever since, it also said there…

Windows for home | Other | Performance and system failures
asked 2026-02-28T15:06:02.3466667+00:00
Kalmin Snow 0 Reputation points
commented 2026-03-02T14:30:29.8233333+00:00
Ivan B 111.3K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Saving files on Excel

Excel used to ask if you wanted to overwrite the current file when saving but this appears to have disappeared and it just saves anyway. is this correct?

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-03-02T13:47:50.51+00:00
Trevor Belton 20 Reputation points
answered 2026-03-02T14:23:58.7566667+00:00
Rodrigo Queiroz 77,750 Reputation points Independent Advisor
1 answer

Requesting assistance: Troubleshooting connectivity for SQL Managed Instance Failover Group (Error: InstanceFailoverGroupIncorrectNetworkingConfiguration)

I am attempting to configure a Failover Group between two Managed Instances, but I am repeatedly encountering a connectivity error: "The primary server's replication traffic cannot reach the secondary server." I have followed the official…

Azure SQL Database
asked 2026-02-27T16:54:23.4233333+00:00
Place5 0 Reputation points
answered 2026-03-02T14:23:10.67+00:00
Sina Salam 29,021 Reputation points Volunteer Moderator
2 answers

How to delete a synchronized folder between a Onedrive - Shared library and my MacBook (Finder)

Hi, After the wrong initiative in Finder, I duplicate a folder which actually is a Synchronized folder for a shared sharedpoint. Is it so big than after one week it is not yet appeared on Onedrive cloud. I want to delete this folder.

Microsoft 365 and Office | SharePoint | For business | MacOS
asked 2026-02-27T21:30:15.85+00:00
Victor Poudelet 0 Reputation points
commented 2026-03-02T14:22:03.1766667+00:00
Victor Poudelet 0 Reputation points