22,946 questions
1 answer
How to fix my webcam
For the first time I am trying to connect my external HD Pro Webcam C920. When I go to camera it just flashes black and there is no display. Ive troubleshooted many time and it even stop any audio from playing. What do i do? I have windows 11
Windows for home | Windows 11 | Devices and drivers
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 70%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKB%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
1 answer
Unable to Connect Epson ET-4958 Printer
I followed the instructions to setup the printer to my network. I'm able to print from my mobile phone. However, cannot add this printer as a device in Settings. It lets me add the printer and then just shows "connecting" indefinitely...…
Surface | Other
1,412 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 52%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
2 answers
Account name change
My account ******@online.nl is blocked. The reason for the blocking is the following: The email address which is at the same time the user name is outdated. I would therefore like to change the user name and assign another email address to it.
Windows for home | Windows 11 | Accounts, profiles, and login
9,134 questions
asked 2026-03-02T14:10:06.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 73%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
Stephan Haiber
0
Reputation points
answered 2026-03-02T14:45:55.2933333+00:00
Noel Macadangdang
16,810
Reputation points
Independent Advisor
5 answers
How to cancel MS 365 subscription and get a refund
I have been billed for MS 365 Family both last January and this as well yet you say I do not have any subscriptions. This was paid from my bank account through PayPal and uthis year’s Merchant order ID was Z73BJCZRRW7R and Transaction ID was…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
24,669 questions
asked 2026-01-21T18:02:00.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 61%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
John Couture
30
Reputation points
commented 2026-03-02T14:45:16.24+00:00
Stefan Blom
340.6K
Reputation points MVP
Volunteer Moderator
2 answers
The laptop disappeared in my account by WEB but appears on my account in setting
I reinstalled WS11 on my laptop as WS update was not working properly. If I check my devices by "setting" of desktop and laptop, I can find both devices. If i check the devices by WEB, I find only the desktop !! I am afraid to reset my account…
Windows for home | Windows 11 | Accounts, profiles, and login
9,134 questions
asked 2026-03-02T13:25:31.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 41%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Michelangelo Giusto
0
Reputation points
commented 2026-03-02T14:44:46.8+00:00
DaveM121
878.4K
Reputation points
Independent Advisor
2 answers
How do I make a windows 11 recovery drive usb
How do I create a windows 11 recovery drive on a usb [moderator's note: moved from System Center Service Manager]
Windows for home | Windows 11 | Settings
9,686 questions
asked 2026-01-07T05:09:26.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 65%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
Donia Connell
10
Reputation points
answered 2026-03-02T14:44:40.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 64%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
DUNCAN CARMICHAEL
0
Reputation points
1 answer
Microsoft’s Tax Residency Certificate for the year 2025
Hello, I would like to kindly request Microsoft’s Tax Residency Certificate for the year 2025. Thank you in advance for your support. Moved from: Microsoft 365 and Office | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
16,545 questions
asked 2026-02-27T10:07:52.1366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 69%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Saba Dzagania
0
Reputation points
commented 2026-03-02T14:43:40.8866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 22%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHN%3C/text%3E%3C/svg%3E)
Henry-N
13,130
Reputation points Microsoft External Staff
Moderator
2 answers
My email domain has changed from outlook.com to msn.com > It looks like my account has been compromised
My email domain changed to msn.com from outlook.com. I can log in to the Microsoft account but cannot make any changes. I see authenticator app as a means to log in however I do not have the specific account on authenticator app. Multiple engagements…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,347 questions
asked 2026-03-02T02:59:12.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 21%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Rasikh Syed
0
Reputation points
answered 2026-03-02T14:43:39.2766667+00:00
Noel Macadangdang
16,810
Reputation points
Independent Advisor
2 answers
2 fingers does not shows on my touchpad settings
i cant scroll using my 2 fingers, the 2 fingers does not shows in my setting and can't find it Moved from Microsoft 365 and Office | Excel | For home | Android
Windows for home | Other | Search, touch, and mouse
148 questions
asked 2026-03-02T13:55:30.0433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 33%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJI%3C/text%3E%3C/svg%3E)
justine iglesia
0
Reputation points
answered 2026-03-02T14:42:48.4033333+00:00
Rodrigo Queiroz
77,750
Reputation points
Independent Advisor
2 answers
I'm locked out of my Microsoft Account because the Authenticator unsynced
Error Code: 500121 Request Id: [Moderator note: personal info removed] Correlation Id: [Moderator note: personal info removed] Timestamp: 2026-02-26T16:27:54Z
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
16,545 questions
asked 2026-02-26T16:32:49.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 10%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFC%3C/text%3E%3C/svg%3E)
First Christian-Omaha
0
Reputation points
commented 2026-03-02T14:42:42.25+00:00
Henry-N
13,130
Reputation points Microsoft External Staff
Moderator
2 answers
Windows 11 25H2 Desktop Outlook Problem.
Hello everyone, I created some users under my Microsoft 365 domain, but I can't open their Outlook accounts on Windows Outlook. All my users have Windows 11 25H2 computer versions and a Microsoft Office Business Standard license. I can log in without…
Outlook | Windows | New Outlook for Windows | For business
Outlook | Windows | New Outlook for Windows | For business
Using New Outlook on Windows for professional communication and productivity
11,885 questions
asked 2026-02-27T08:44:18.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 59%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYS%3C/text%3E%3C/svg%3E)
Yakup Savci Samanci
0
Reputation points
commented 2026-03-02T14:42:09.11+00:00
Henry-N
13,130
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Denied global administrator access although I am the only admin
We had a power surge last week that shut down my mac computer at work. When I rebooted, Microsoft 365 required reactivation. When I attempted to sign in, however, the authenticator app did not allow me to enter the code. Activation cannot complete…
Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
226 questions
asked 2026-02-23T22:36:38.1633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 21%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Hurley ChurchofChrist
20
Reputation points
edited a comment 2026-03-02T14:39:12.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 25%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGN%3C/text%3E%3C/svg%3E)
Gabriel-N
17,095
Reputation points Microsoft External Staff
Moderator
2 answers
difference between office products
what is the difference between Office Home 2024 and Home and Business 2024
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,158 questions
asked 2026-02-28T19:21:31.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 73%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECG%3C/text%3E%3C/svg%3E)
Carol Gjerde
0
Reputation points
commented 2026-03-02T14:37:52.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ivan B
111.3K
Reputation points
Independent Advisor
2 answers
Microsoft 365 for education - cannot find place to check eligibility?
I have added my school domain and have an active trial of office 365 A1 for faculty. When I attempted to use the verification wizard it worked once, but no changes happened nor any messages. Then when I try to do it again it doesn't open and redirects me…
Microsoft 365 and Office | Subscription, account, billing | For education | Windows
Microsoft 365 and Office | Subscription, account, billing | For education | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
162 questions
asked 2026-02-27T14:49:26.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 46%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Diana Baffour
0
Reputation points
commented 2026-03-02T14:37:28.1833333+00:00
Diana Baffour
0
Reputation points
2 answers
lost text in word online
I have lost text in a document in word online and cannot retrieve it from previous versions.
Microsoft 365 and Office | Word | For education | MacOS
Microsoft 365 and Office | Word | For education | MacOS
A family of Microsoft word processing software products for creating web, email, and print documents.
1,343 questions
asked 2026-03-02T12:37:26.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 36%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Castro Dias, JMG, Mr
0
Reputation points
edited an answer 2026-03-02T14:35:27.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 9%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMN%3C/text%3E%3C/svg%3E)
Michelle-N
16,205
Reputation points Microsoft External Staff
Moderator
2 answers
My laptop camera is not working.
I restarted my camera and my laptop also, but camera is still not working. I tried different methods, such as I removed camera on Device manager and restarted my laptop, but it was also the part of my failed methods. Please tell me how can I fix it? I…
Windows for home | Windows 11 | Apps
2,110 questions
asked 2026-02-28T18:22:33.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 66%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Shamshod Maxmadaliyev
0
Reputation points
commented 2026-03-02T14:33:08.93+00:00
Ivan B
111.3K
Reputation points
Independent Advisor
2 answers
how to fix pc crash with a boot loop
I just got this pc and i downloaded my game played for 10 mins and it crashed twice ended up saying this (E1 Windows System32\Logies\S/Srtraittxt) but now its gone so im doing a reset and its been in the preparing screen ever since, it also said there…
Windows for home | Other | Performance and system failures
2,729 questions
asked 2026-02-28T15:06:02.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 22%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Kalmin Snow
0
Reputation points
commented 2026-03-02T14:30:29.8233333+00:00
Ivan B
111.3K
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
Saving files on Excel
Excel used to ask if you wanted to overwrite the current file when saving but this appears to have disappeared and it just saves anyway. is this correct?
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,377 questions
asked 2026-03-02T13:47:50.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 62%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
Trevor Belton
20
Reputation points
answered 2026-03-02T14:23:58.7566667+00:00
Rodrigo Queiroz
77,750
Reputation points
Independent Advisor
1 answer
Requesting assistance: Troubleshooting connectivity for SQL Managed Instance Failover Group (Error: InstanceFailoverGroupIncorrectNetworkingConfiguration)
I am attempting to configure a Failover Group between two Managed Instances, but I am repeatedly encountering a connectivity error: "The primary server's replication traffic cannot reach the secondary server." I have followed the official…
Azure SQL Database
Azure SQL Database
An Azure relational database service.
6,858 questions
asked 2026-02-27T16:54:23.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 60%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
Place5
0
Reputation points
answered 2026-03-02T14:23:10.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 4%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sina Salam
29,021
Reputation points
Volunteer Moderator
2 answers
How to delete a synchronized folder between a Onedrive - Shared library and my MacBook (Finder)
Hi, After the wrong initiative in Finder, I duplicate a folder which actually is a Synchronized folder for a shared sharedpoint. Is it so big than after one week it is not yet appeared on Onedrive cloud. I want to delete this folder.
Microsoft 365 and Office | SharePoint | For business | MacOS
Microsoft 365 and Office | SharePoint | For business | MacOS
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
457 questions
asked 2026-02-27T21:30:15.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 3%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVP%3C/text%3E%3C/svg%3E)
Victor Poudelet
0
Reputation points
commented 2026-03-02T14:22:03.1766667+00:00
Victor Poudelet
0
Reputation points