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Issue with MFA registration

Hi all, There is an issue with conditional access policy and MFA registration. This the sign in logs. When a user tried to sign in, instead of "More information is required" he gets the following error. The problem here is that there is no…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-04T07:57:05.8166667+00:00
X-Box-11-2021 485 Reputation points
commented 2026-03-20T15:35:16.6633333+00:00
VEMULA SRISAI 13,890 Reputation points Microsoft External Staff Moderator
2 answers

Teams leaving frozen window copy of teams on Mac OS

I'm running Mac OS 26.0.1 (25A362) and teams version 25255.703.3981.5698. Recently since updating Mac OS and teams, teams leaves a screen shot of the teams meeting/session in the background which can't be closed. The teams meeting works fine but it…

Microsoft Teams | Microsoft Teams for business | Teams for Mac
asked 2025-10-12T15:00:58.0233333+00:00
Richard Pepper 15 Reputation points
commented 2026-03-20T15:33:03.4566667+00:00
Michael Henkel 0 Reputation points
1 answer

I have a case number, how do I find the status of my existing case?

I have a case number, how do I find the status of my existing case?

Microsoft 365 and Office | Other
asked 2025-12-13T15:35:10.3+00:00
Peter Gee 30 Reputation points
commented 2026-03-20T15:32:06.42+00:00
Tommye Delcambre 0 Reputation points
1 answer

Global admin access

My CSP is refusing to grant customer Global Admin access to my own tenant and is preventing me from switching CSPs

Microsoft Security | Microsoft Entra | Other
asked 2026-03-20T15:27:13.5233333+00:00
Denise Talbot 0 Reputation points
answered 2026-03-20T15:27:36.9433333+00:00

AI answer

1 answer

Classic Outlook has stopped sending and receiving emails

My classic Outlook has stopped sending and receiving emails. It is not an issue with internet connection, and I can get emails on other devices. I am highly suspicious that it has to do with using Microsoft office instead of 365. If I break down and…

Microsoft 365 and Office | Other
asked 2026-03-20T15:24:28.9366667+00:00
Murphdog 0 Reputation points
answered 2026-03-20T15:24:45.57+00:00

AI answer

2 answers

Switch User Option missing from Windows Login screen , how we can fix, please help

 I have 2 local accounts and 1 administrator account on my laptop. When I created another local account and logged in using it, the administrator and one local account disappeared from the login screen.   Please help on this issue and get it resolved…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2025-09-25T15:57:05.5966667+00:00
Gaurav Pandey 5 Reputation points
commented 2026-03-20T15:21:47.3833333+00:00
E 0 Reputation points
1 answer One of the answers was accepted by the question author.

ALL Calendar entries deleted after performing a 'Repair Profile' in Outlook

Searching for a solution to this problem - https://learn.microsoft.com/en-us/answers/questions/4674425/emails-not-reflecting-in-outlook-desktop-applicati?orderby=newest&page=1#answersI followed the possible remedies. I chose the Repair Profile option…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-03-20T15:12:39.5133333+00:00
G Forbes 20 Reputation points
accepted 2026-03-20T15:20:42.9766667+00:00
G Forbes 20 Reputation points
1 answer

A problem with the licence

I purchased Microsoft Office 365 (Personal) about 10 years ago, or perhaps even longer. Every year, we run into the problem where the licence expires on its own and can no longer be found on some computers. We use it on several Mac computers. Sometimes…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-03-19T14:38:44.86+00:00
Andrejs Cvetkovs 0 Reputation points
commented 2026-03-20T15:19:53.96+00:00
Jeronimo Fuerte 43,480 Reputation points Independent Advisor
1 answer

outlook is in another language

when I open outlook on my laptop, it's in another language, so I can't troubleshoot within Outlook.

Microsoft 365 and Office | Other
asked 2026-03-20T15:19:30.8+00:00
Jen Lundy 5 Reputation points
answered 2026-03-20T15:19:46.84+00:00

AI answer

1 answer

hello, I need help from someone in Outlook via call or email - I cannot log into my old email address ******@hotmail.com - I tried to recover it but it still didnt work - can someone get in touch with me please? my email is ******@hotmail.co.uk

hello, I need help from someone in Outlook - I cannot log into my old email address ******@hotmail.com - I tried to recover it but it still didnt work - can someone get in touch with me please? my email is ******@hotmail.co.uk & my number is PII

Outlook | Web | Outlook.com | Email
asked 2026-03-20T14:30:03.33+00:00
Saminah Turk 0 Reputation points
edited the question 2026-03-20T15:17:05.6366667+00:00
EmilyS_726 23,420 Reputation points Volunteer Moderator
1 answer

need Help getting my email back!!

Hi there, I'm trying to get into my email (******@hotmail.com) I've done all the questionnaire you have asked me to do, but still says you determined that the information is not sufficient for you to validate. So I NEED Help, I need to get into the…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-20T15:12:31.7566667+00:00
josephine cipponeri 5 Reputation points
commented 2026-03-20T15:16:07.28+00:00
josephine cipponeri 5 Reputation points
1 answer

Word not working in cloud

I get a message that says word cloud not available or has a new address.? What do I do ?

Microsoft 365 and Office | Word | For home | Windows
asked 2026-03-20T14:06:48.06+00:00
ron braunesreither 0 Reputation points
answered 2026-03-20T15:14:43.8533333+00:00
Gunasekar N 73,295 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Home Realm Discovery in Entra External

Hi There, I have a issue with the Home realm discovery(HRD) from Entra ID external ciam tenant. When I invite a user from another Azure AD tenant using their email address, the user is able to accept the invitation successfully. However, when the same…

Microsoft Security | Microsoft Entra | Microsoft Entra External ID
asked 2026-03-12T14:08:07.19+00:00
Aditya Prasher 20 Reputation points
accepted 2026-03-20T15:13:51.65+00:00
Aditya Prasher 20 Reputation points
2 answers One of the answers was accepted by the question author.

error code 399287

Buenas tardes el administrador de la cuenta consultores Benitez cambio de celular y perdio el acceso al authenticator necesitamos resolver esta situaciomn

Microsoft Security | Microsoft Authenticator
asked 2026-03-20T15:10:45.11+00:00
Samuel Monegal 20 Reputation points
accepted 2026-03-20T15:13:50.57+00:00
Samuel Monegal 20 Reputation points
3 answers

Creating shared cloud for small bussines

Hello, I am trying to create a shared cloud for a small business. What I want to achieve is some kind of shared cloud storage that everyone in the business can access, download files from, and upload files to. Ideally, it would work like a shared…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-03-16T09:18:12.84+00:00
Martin Krob 0 Reputation points
commented 2026-03-20T15:13:34.2033333+00:00
Henry-N 16,325 Reputation points Microsoft External Staff Moderator
4 answers

Exchnage 2016 Topology Discovery Failed

Hello Team, Our Exchange 2016 server encountered an issue and we are unable to receive any emails: I am wondering you could advice what could happened? System: Exchange 2016 VM We can see following issues in the Event Viewer: …

Exchange | Exchange Server | Management
Exchange | Exchange Server | Management

The administration and maintenance of Microsoft Exchange Server to ensure secure, reliable, and efficient email and collaboration services across an organization.

8,192 questions
Windows for business | Windows Server | User experience | Other
asked 2022-06-23T09:56:58.883+00:00
Przemek Wawrzyczny 46 Reputation points
answered 2026-03-20T15:13:17.6466667+00:00
Stefan K 106 Reputation points
2 answers

how to access the agenda on a teams meeting

everyone else can see the meeting agenda on their invite, but I cant, how can I fix this?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Schedule meetings
asked 2026-03-18T20:20:13.22+00:00
Laura Kirkham 0 Reputation points
edited a comment 2026-03-20T15:10:35.7433333+00:00
Vy Nguyen 11,410 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Not allowed to send emails from out Outlook.com account - How to fix?

I am currently job searching and am replying to quite a few emails each day. Today I got this error message when trying to send an important email to a former boss: To help deter spammers, Outlook.com limits the number of messages that can be sent in…

Outlook | Web | Outlook.com | Email
asked 2026-03-19T21:03:16.7066667+00:00
IronMan7 20 Reputation points
accepted 2026-03-20T15:09:11.15+00:00
IronMan7 20 Reputation points
0 answers

change authentification method when authentification app is not working

Hello, my authentification app stopped working, so I have reinstalled it, but now it asks me to check the code on the authentification app to log to my account, if I ask for another method, it asks me again whether to approve in the authentification app…

Microsoft Security | Microsoft Authenticator
asked 2026-03-20T15:05:15.04+00:00
Claire 0 Reputation points
1 answer

From Microsoft or is it a scam?

Was the notice "Your Microsoft storage is almost full" from Microsoft or is it a scam?

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-03-20T14:44:47.8233333+00:00
James Medina 0 Reputation points
answered 2026-03-20T15:02:47.8+00:00
Marcin Policht 98,980 Reputation points MVP Volunteer Moderator