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Reset MFA on my account

I am administrator of the tenant. I lost Microsoft Authenticator app and MFA. I am able to change password, but I can’t reset MFA. I can’t login and create a support ticket in Microsoft 365 admin center. I was calling to Business support phone, but it…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-10T13:25:47.7066667+00:00
Kestutis N 0 Reputation points
commented 2026-03-20T10:25:06.1266667+00:00
Kestutis N 0 Reputation points
3 answers

Outlook | Web | Outlook.com | Account management, security, and privacy

Dear Team, Hope you are doing well. I cant access my account which is (<Mod remove PII> @outlook.com), every time i login to account it gives a message that your account is locked, kindly help me in this regard. Regards Rizwan Tariq

Outlook | Web | Outlook.com | Email
asked 2026-03-20T05:10:28.4033333+00:00
rizwan tariq 0 Reputation points
edited the question 2026-03-20T10:22:51.3633333+00:00
simo-k 90,185 Reputation points Volunteer Moderator
1 answer

Unable to access my MCSE 2003 certification record and transcript.

Hello, I completed MCSE (Microsoft Certified Systems Engineer – Windows Server 2003) in 2007, but I am unable to access my certification in my current Microsoft account. I have the following details: Name: Altaf Ahmed Abdul Khaliq Candidate ID:…

Community Center | Not monitored
asked 2026-03-20T01:08:22.43+00:00
ALTAF AHMED ABDULKHALIQ 0 Reputation points
edited the question 2026-03-20T10:21:58.5+00:00
Gérard Oomens 128.3K Reputation points Volunteer Moderator
2 answers

Device security

I have a notification that there's a problem with my device security .. When I click to sign in I add my user name and password and I get an error message that says - ooops something went wrong and it was probably our fault .. I never said to try again…

Windows for home | Windows 11 | Security and privacy
asked 2026-03-16T20:03:08.0433333+00:00
Carol Pilot 0 Reputation points
commented 2026-03-20T10:21:03.41+00:00
Carl-L 18,500 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

AADSTS5000225: This tenant has been blocked due to inactivity.

Hello, I want to reactivate my Azure Free trial. Can someone please assist me with it?

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-11T09:38:10.53+00:00
Władysław Lastowski 21 Reputation points
accepted 2026-03-20T10:20:52.9066667+00:00
Władysław Lastowski 21 Reputation points
1 answer

Workspace favorites

Why are my favorites in workspace merged through all of my workspaces? Its driving me crazy and is defeating the purpose of the Workspace program. Is there any way I can go back to the original settings and have them separate per each workspace?

Microsoft Edge | Favorites, history, and downloads | Windows 11
asked 2026-03-20T10:20:26.8733333+00:00
Tiffany Raymore 0 Reputation points
answered 2026-03-20T10:20:35.1533333+00:00

AI answer

2 answers

Help me fix my mouse

SOS My Mouse is not working it says i need more charecters so ctrl+v Since I can't paste 189,819 letters without the chat cutting it off, here is the absolute maximum the system will allow me to send in one go (about 15,000 letters). To get the rest,…

Microsoft Edge | Open the browser | Windows 11
asked 2026-03-16T13:34:08.7466667+00:00
Blake Crehan 0 Reputation points
commented 2026-03-20T10:20:29.4566667+00:00
Carl-L 18,500 Reputation points Microsoft External Staff Moderator
1 answer

I need a refund for Microsoft 365 auto renewal.

I need a refund for a Microsoft 365 auto renewal I purchased a year ago. I wasn't aware I had auto renewal on and I recently purchased Microsoft Home. I cancelled my subscription but it states I am not eligible for a refund. I am stuck with two versions…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-20T09:42:13.08+00:00
jennie peace 0 Reputation points
answered 2026-03-20T10:19:44.57+00:00
Gunasekar N 73,295 Reputation points Independent Advisor
2 answers

“I have completed the DP-600 exam using my company email, but the certification is not visible in my Microsoft Learn profile. It seems the certification profile is not linked to my account.”

I have completed the DP-600 exam using my company email (<Mod remove PII> @capgemini.com), but the certification is not visible in my Microsoft Learn profile. I am trying to access my certification and exam history through the Credentials section,…

Community Center | Not monitored
asked 2026-03-20T08:10:16.2233333+00:00
Banu Kumar S 0 Reputation points
edited the question 2026-03-20T10:18:58+00:00
simo-k 90,185 Reputation points Volunteer Moderator
1 answer

xbox id bbbbb

아이디가 해킹당해서 지금 로그인이 안되고 있습니다 일단 지금 전화좀 주세여 고객센터에 연락하면 ai 라서 답답합니다 연락주시면 자세하게 말씀드릴께요 -removed for privacy-

Community Center | Not monitored
asked 2026-03-20T03:21:32.7166667+00:00
Kor bobs Kor mnm 0 Reputation points
edited the question 2026-03-20T10:17:38.9633333+00:00
Gérard Oomens 128.3K Reputation points Volunteer Moderator
3 answers

cmd.exe bugs since 2024

Hi, I've been using cmd.exe for 20+ years, currently on Win11 (24H2 26100.4652). In the recent years there were so many bugs introduced to it that's affecting my work productivity. window resize on the left side: Click on the left border of cmd.exe and…

Windows for home | Windows 11 | Apps
asked 2025-07-10T14:42:09.0033333+00:00
Josef Mehursky 0 Reputation points
answered 2026-03-20T10:17:33.82+00:00
Josef Mehursky 0 Reputation points
2 answers

Email received in the name of Microsoft

Have you send this email, or is a hack? Microsoft account team www.microsoft.com From:******@accountprotection.microsoft.com To:******@yahoo.com Fri, Mar 20 at 9:11 AM Microsoft accountMicrosoft accountUnusual sign-in activityWe detected something…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-20T07:49:25.1633333+00:00
anca narita 0 Reputation points
commented 2026-03-20T10:14:58.24+00:00
DaveM121 910.2K Reputation points Independent Advisor
2 answers

Editing sub projects which are linked to in the Master Project

Can users edit their sub projects at the same time? Will changes made in those sub projects update to the Master project? Or can only one sub project be opened at a time for the changes made to show in the Master project?

Microsoft 365 and Office | Project | For business | Other
asked 2026-03-19T11:44:29.01+00:00
Maria 40 Reputation points
commented 2026-03-20T10:13:37.6966667+00:00
Nam-D 3,880 Reputation points Microsoft External Staff Moderator
3 answers

Exam Session Revoked During Pre‑Exam Phase – Request for Review and Retake Eligibility

Hello Microsoft Certification Support Team, I am writing to request a review of my Microsoft certification exam session that was revoked by the Pearson VUE proctor during the pre‑exam phase. Exam details: Exam name: AB-730 Date & time: March 18…

Community Center | Not monitored
asked 2026-03-18T12:07:12.25+00:00
ChandranViji-2883 10 Reputation points
answered 2026-03-20T10:12:11.2066667+00:00
Julian Sharp 37,501 Reputation points
5 answers

I can no longer see 'Recent' in File Explorer

Up until a few days ago I was able to go into File Explorer, Home then 'Recent' would be highlighted and I would be able to see the last 20 things I used/worked on. Now there's nothing there at all to view. I don't recall doing anything to make them…

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-03-18T20:03:42.05+00:00
Geraldine Black 0 Reputation points
answered 2026-03-20T10:10:30.6066667+00:00
Thomas4-N 19,850 Reputation points Microsoft External Staff Moderator
2 answers

Formulas in Microsoft Lists

Hello, I have two columns in Microsoft Lists- one contains OPTIONS of- 1- Insignificant 2- Minor 3- Moderate 4- Significant 5- Major The second column contains OPTIONS of 1- Very Unlikely 2- Unlikely 3- Possible 4- Likely 5- Almost Certain I then would…

Microsoft 365 and Office | SharePoint | For business | Other
asked 2026-03-12T11:43:33.16+00:00
Ashleigh Milburn 0 Reputation points
edited an answer 2026-03-20T10:09:26.0266667+00:00
Tamara-Hu 17,940 Reputation points Microsoft External Staff Moderator
2 answers

Hello I need some help with Authenticator

Hi I'm working as doctor in midyorks and I'm using app called Alertive. I noted this application stopped and authenticator not working and more and showed this message: Request Id: e2b43fb2-962f-4601-8e16-aa2038284600 Correlation Id:…

Microsoft Security | Microsoft Authenticator
asked 2026-03-19T23:30:00.28+00:00
ABDERAHIM, Ammar 5 Reputation points
commented 2026-03-20T10:09:24.8+00:00
ABDERAHIM, Ammar 5 Reputation points
2 answers

How to connect Dev Ops with MS Planner

Is there a way that I can connect Dev Ops task tracking with Planner on Teams? Can Power Automate connect both and link the gaps between these 2 platforms, if so, are there any guide available that I can follow through to set the workflow up?

Azure DevOps
asked 2026-03-17T15:55:21.9433333+00:00
Sum Yi Cheung 0 Reputation points
commented 2026-03-20T10:08:17.4033333+00:00
Praveen Kumar Gudipudi 2,295 Reputation points Microsoft External Staff Moderator
2 answers

Minecraft is gone

Three years ago, I have purchased minceraft through Microsoft. Now for some reason, the game is gone and wont let me sign back in. I have the purchase conformation, who do I talk to about this?

Windows for home | Windows 11 | Gaming
asked 2026-03-12T18:15:26.0166667+00:00
Talitator 0 Reputation points
commented 2026-03-20T10:07:49.9666667+00:00
Carl-L 18,500 Reputation points Microsoft External Staff Moderator
1 answer

Request for Invoice/Receipt for Microsoft Certification Exam Payment

Dear Support Team, I hope you are doing well. I am writing to request an official invoice/receipt for my Microsoft Certification exam payment. When I attempt to log into my Pearson VUE account, I am redirected to Microsoft Learn, and I am unable to…

Community Center | Not monitored
asked 2026-03-20T07:35:15.5533333+00:00
answered 2026-03-20T10:07:42.7033333+00:00
Gérard Oomens 128.3K Reputation points Volunteer Moderator