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I added a payment method and removed old payment methods from my Microsoft Admin account, but I can't figure out how to connect the new payment method to my current subscriptions.

I added a payment method and removed old payment methods from my Microsoft Admin account, but I can't figure out how to connect the new payment method to my current subscriptions. I need help in step-by-step instructions on how to link the new payment…

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-01-29T20:26:18.4133333+00:00
Kala Boss 0 Reputation points
commented 2026-02-02T08:09:24.0966667+00:00
Anonymous
2 answers

my office 2019 is replaced by office 365

my office 2019 is replaced by office 365 in system updates. i received office 2019 with laptop as pre-installed. How can i get my office 2019. Moved from Microsoft 365 and Office | Word | For business | Windows

Microsoft 365 and Office | Word | For home | Windows
asked 2026-02-02T06:45:46.0333333+00:00
Chandrashekar Kashavoina 0 Reputation points
answered 2026-02-02T08:08:34.5133333+00:00
DaveM121 891.6K Reputation points Independent Advisor
2 answers

Can't sign-in with my daughter's account

Hello Microsoft Team, I'm trying to help my daughter @gmail.com to sign-in into Minecraft, but see the error message this account was locked. I can't unlock using phone number +-removed for privacy- "Try another verification method That verification…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-01-31T21:34:46.19+00:00
Mykhailo Voitashevskyi 0 Reputation points
edited an answer 2026-02-02T08:04:45.98+00:00
Winnie-B 8,215 Reputation points Microsoft External Staff Moderator
0 answers

Patch Compliance Mismatch: Monitoring vs SSRS Report

Hi, We deployed Windows patches to the endpoints via SCCM. When we checked the compliance status in the Monitoring view, it showed one set of numbers, while the SSRS report displayed different information. Why is there a discrepancy?

Microsoft Security | Intune | Configuration Manager | Updates
asked 2026-02-02T07:59:46.81+00:00
Sheik Mohamed Yasar 470 Reputation points
edited the question 2026-02-02T08:03:09.3233333+00:00
Sheik Mohamed Yasar 470 Reputation points
2 answers

Wide-Format Printer error

Wide-Format Printer error,_usb does not recognize. It worked fine with Windows 10, but it worked after the Windows 11 upgrade a few days ago

Windows for business | Windows 365 Business
asked 2026-02-01T07:23:49.49+00:00
성진 황 0 Reputation points
commented 2026-02-02T08:02:18.9633333+00:00
Chen Tran 10,800 Reputation points Independent Advisor
2 answers

My account was hacked and the hacker has changed the email, and now it says that my account doesn't exist when I try to log in. Is there anything I can do?

I have tried to log in or access the account, but anytime it shows emails associated with my account, it's under a new Russian email that is from a hacker.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-01-31T18:56:58.9233333+00:00
Josh 0 Reputation points
edited an answer 2026-02-02T08:01:44.47+00:00
Winnie-B 8,215 Reputation points Microsoft External Staff Moderator
2 answers

facial recognition at log in not working

Facial recognition at log in not working. Windows does not scan face.

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-01-31T20:47:59.6333333+00:00
Anthony Tartaglia 0 Reputation points
commented 2026-02-02T08:01:24.43+00:00
Norah-L 6,870 Reputation points Microsoft External Staff Moderator
2 answers

Artifact signing identity validation in progress for more than 10 days now

Azure Artifact Singing Identity Validation is now taking longer than 10 days and I'm afraid it is stuck somewhere. What can I do to find out?

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

897 questions
asked 2026-01-15T18:42:18.7533333+00:00
Thomas Gossler 5 Reputation points
commented 2026-02-02T08:00:59.7766667+00:00
Adam Ham 0 Reputation points
2 answers

Pc Files are gone from deleting OneDrive files

I have the free 5gb of storage for OneDrive and I had my Xbox clips/screenshots saved in it. Lately I’ve been getting notifications that it’s full, so I decided to go through it and wipe out things that were backing up into OneDrive from my pc. I turned…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-01-31T19:06:56.7233333+00:00
Zachary A 0 Reputation points
edited a comment 2026-02-02T08:00:38.92+00:00
Craig Long 18,140 Reputation points
1 answer

How do I put sound on my pc - Dell Inc. 1.24.0, 12/26/2022.

How do I put sound back onto my PC. (The sound button at bottom right shows speaker sign with an X through it.)

Windows for home | Windows 11 | Settings
asked 2026-01-31T17:30:56.09+00:00
Sue Iannucilli 0 Reputation points
commented 2026-02-02T07:59:05.0166667+00:00
Norah-L 6,870 Reputation points Microsoft External Staff Moderator
2 answers

outlook for mac has stopped syncing with gmail

outlook for mac has stopped syncing with gmail. Do not want to abandon outlook for mac but working has become too difficult Moved from: Outlook | MacOS | New Outlook for Mac | For business

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-01-28T15:36:47.3666667+00:00
Vicki Ferguson 0 Reputation points
edited a comment 2026-02-02T07:56:36.4933333+00:00
Winnie-B 8,215 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft freezing and keeps downloading same emails

Good day, After the recent outage i am still having problems with Outlook, it keeps freezing and i have to do a hard reboot all the time. When it comes back online it keeps on downloading the same email messages. I have run a repair and still not…

Microsoft 365 and Office | Other
asked 2026-02-02T07:55:22.35+00:00
Michelle Loder 0 Reputation points
answered 2026-02-02T07:55:34.03+00:00

AI answer

3 answers

I am not receiving any emails in my Hotmail in box. This has been going on for several days.

My email is @hotmail.com. I am not receiving any emails in my in box.

Outlook | Web | Outlook.com | Email
asked 2026-01-27T20:48:53.82+00:00
Bill Drake 0 Reputation points
edited a comment 2026-02-02T07:52:44.0666667+00:00
Winnie-B 8,215 Reputation points Microsoft External Staff Moderator
2 answers

I tried to renew my subscription, but all my cards are not working

I tried to renew my subscription, but all my cards are not working

Microsoft 365 and Office | Other
asked 2026-02-02T07:11:55.2633333+00:00
Taher Harb Hnidy 0 Reputation points
answered 2026-02-02T07:51:10.8966667+00:00
Tin Luna 25,535 Reputation points Independent Advisor
3 answers

eDiscovery 'cases' - deduplication on export

The new Microsoft eDiscovery cases option which is replacing the classic version, while the search experience is nice, i didnt find the de-duplication on export option. https://learn.microsoft.com/en-us/purview/edisc-search-export Is this someting…

Microsoft Security | Microsoft Purview
asked 2025-03-05T10:45:18.8+00:00
Richard Lund 30 Reputation points
edited an answer 2026-02-02T07:50:09.9166667+00:00
Olga_Gh 180 Reputation points Microsoft Employee Admin
2 answers

SQL Server Express 2025 installation issue on hp omnibook 7

I have got new HP Omnibook 7 flip ultra 7. I am trying to install sql server express 2025 but every time it failed. The exit code is -2061893606 (Error description: Wait on the Database engine recovery handle. Check sql server error log for potential…

SQL Server Database Engine
asked 2025-12-16T00:07:22.9033333+00:00
Amanullah Dar 5 Reputation points
commented 2026-02-02T07:46:55.56+00:00
Akhil Gajavelly 1,830 Reputation points Microsoft External Staff Moderator
1 answer

Ag listener fail to offline in 2 node always on without AD

Let me describe my env first: Two nodes always on without domain (with witness share file) Both node is sql server 2022 and windows server 2022 Both nodes are in the same subnet Set DNS server for these two nodes Didn’t register A record in DNS …

SQL Server Database Engine
asked 2025-12-13T12:33:30.07+00:00
Kelvin Yu 0 Reputation points
commented 2026-02-02T07:44:57.0833333+00:00
Akhil Gajavelly 1,830 Reputation points Microsoft External Staff Moderator
6 answers One of the answers was accepted by the question author.

Tax Residency Certificate 2025

Hello, I would like to kindly request Microsoft’s Tax Residency Certificate for the year 2025. Thank you in advance for your support. Moved from: Microsoft 365 and Office | Other

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-01-30T07:38:18.0433333+00:00
Khatia Gvazava 25 Reputation points
edited the question 2026-02-02T07:43:17.6933333+00:00
Daniel-Vo 6,095 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

I have an exam scheduled for February 2nd at 10 AM. I logged in on time and was asked to run a system compatibility test, which I completed. A pop-up indicated that I would receive an email with a link to the exam, but I am still waiting and have not rece

I have an exam scheduled for February 2nd at 10 AM. I logged in on time and was asked to run a system compatibility test, which I completed. A pop-up indicated that I would receive an email with a link to the exam, but I am still waiting and have not…

Community Center | Not monitored
asked 2026-02-02T06:42:07.34+00:00
Usama Javed 20 Reputation points
edited the question 2026-02-02T07:44:29.4533333+00:00
JuliaMarvin 19,910 Reputation points Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Visual Studio 2026 crashes when opening a solution with a Classdiagram to be auto-opened

The .cd file is out-dated, and VS asks whether to fix it ("Code could not be found for one or more shapes in [filename].md". But VS hangs forever and crashes if I attempt to click any of the buttons. I tried to delete all .suo files I found in…

Developer technologies | Visual Studio | Other
Developer technologies | Visual Studio | Other

A family of Microsoft suites of integrated development tools for building applications for Windows, the web, mobile devices and many other platforms. Miscellaneous topics that do not fit into specific categories.

5,773 questions
asked 2026-02-02T07:40:06.92+00:00
Trond Ivar Lindberg 20 Reputation points
commented 2026-02-02T07:43:07.88+00:00
Trond Ivar Lindberg 20 Reputation points