Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,343 questions
1 answer
Merge Microsoft account
I need to merge my Microsoft account with same email address.
Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-01-18T14:38:24.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 75%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Shruti Shende
0
Reputation points
edited the question 2026-01-18T17:45:58.7833333+00:00
Gérard Oomens
122.8K
Reputation points
Volunteer Moderator
2 answers
how do I make a new external keyboard work on my laptop? It does not recognize the donkle. No troubleshooting or repairs will fix it
my KLIM chroma keyboard will not connect no matter what. I have tried and tried, troubleshooting, get help, microsoft codes, nothing works
Windows for home | Other | Devices and drivers
6,552 questions
asked 2026-01-18T15:10:01.6433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 37%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
Gary Minor
0
Reputation points
edited the question 2026-01-18T17:44:40.3933333+00:00
Gérard Oomens
122.8K
Reputation points
Volunteer Moderator
1 answer
I want to upgrade my account from individual to Family
I need to upgrade my account from individual to Family, but there is no switch button offered
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
3,650 questions
asked 2026-01-18T16:25:39.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 88%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKB%3C/text%3E%3C/svg%3E)
Kim Broome
0
Reputation points
edited the question 2026-01-18T17:41:47.3933333+00:00
Gérard Oomens
122.8K
Reputation points
Volunteer Moderator
2 answers
How to lock email with password on shared computer
I share a computer with others in the household. We use the same passcode to get onto the computer, but my email ( Outlook) will just open if I click on the icon for mail. How do i secure my Outlook email with a password but allow others to access the…
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
11,423 questions
asked 2026-01-18T17:02:48.3666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 81%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Cheryl Maloof
0
Reputation points
answered 2026-01-18T17:37:48.65+00:00
EmilyS726
235.7K
Reputation points
Independent Advisor
2 answers
Change my subscription
Hi MS I made an error during my MS365 purchase. I purchased "MS365 Personal" when I was looking to purchase "MS365 Family". I purchased the 365 Family a few minutes after, without cancelling the 365 Personal it appears I now have both…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
24,832 questions
asked 2026-01-18T17:01:47.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 27%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Scott Savage
0
Reputation points
answered 2026-01-18T17:35:56.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 89%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
paulr0511
45,225
Reputation points
Independent Advisor
1 answer
Xbox game refund does not show on balance
A game refund was issued, but the amount refunded does not reflect on the account or anywhere else. This was done over two weeks ago. Moderator: Moved from System Center Service Manager
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
54,453 questions
asked 2026-01-18T17:29:02.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 70%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Justin Cox
0
Reputation points
edited the question 2026-01-18T17:33:50.34+00:00
Erland Sommarskog
134.4K
Reputation points MVP
Volunteer Moderator
2 answers
How to remove Roku Ad from my Roku TV. I cannot access the TV at all.
I need help removing a Roku Ad from my TV asking for more of my personal information. TV is stuck on this ad and will not work now. Also I usually watch Jesus Image Services on my computer and TV on YouTube. I could not access today's latest Sunday…
Windows for home | Other | Apps
6,523 questions
asked 2026-01-18T17:25:06.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 59%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Dorothy Haley
0
Reputation points
commented 2026-01-18T17:33:26.12+00:00
Dorothy Haley
0
Reputation points
1 answer
Cannot see my two devices in My Microsoft Account (TraceID: aDrchjM2PkCVOp2y.15.127)
I have two Surface devices, none of which appear permanently in My Account page (sometime they do, but when I click on Device Details I receive an error page with TraceID: aDrchjM2PkCVOp2y.15.127. Besides, now I should remove one of them because I am…
Surface | Other
1,415 questions
asked 2026-01-18T17:27:47.2366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 96%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Rosario Romeo
0
Reputation points
commented 2026-01-18T17:29:00.6766667+00:00
Rosario Romeo
0
Reputation points
1 answer
OneDrive and System Data on Mac OS
This is information and a question. I ran into the issue where my Mac OS System File (in Storage) was almost 600GB in size and was eating up much of my 1TB drive. Couldn't figure it out, neither could Microsoft Tech Support. What I figured out was this:…
Microsoft 365 and Office | OneDrive | For home | MacOS
Microsoft 365 and Office | OneDrive | For home | MacOS
A Microsoft file hosting and synchronization service.
1,142 questions
asked 2025-08-10T17:51:24.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 90%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWS%3C/text%3E%3C/svg%3E)
Watson Scott Swail
0
Reputation points
commented 2026-01-18T17:28:21.2033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 3%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
sangeeth sankar
0
Reputation points
2 answers
how to fix any microsoft 365 and office
Could you help me please my word office doesn't work it urgent please
Microsoft 365 and Office | Word | Other | Windows
Microsoft 365 and Office | Word | Other | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
2,728 questions
asked 2026-01-18T09:31:54.6866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 45%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECK%3C/text%3E%3C/svg%3E)
Christian Kaunda Mwape
0
Reputation points
commented 2026-01-18T17:24:58.5433333+00:00
Charles Kenyon
167.5K
Reputation points
Volunteer Moderator
2 answers
How To install windows system 32 missing files
im unable to open my command prompt .. please reinstall my command prompt for my laptop Moderator: Moved from Microsoft Security | Microsoft Defender | Other
Windows for home | Windows 11 | Apps
2,148 questions
asked 2026-01-18T15:00:56.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 90%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
Ragunath D
0
Reputation points
edited an answer 2026-01-18T17:23:31.0666667+00:00
DaveM121
884.3K
Reputation points
Independent Advisor
1 answer
Either there is no default mail client or the current mail client cannot fulfill the messaging request
Every time I boot Windows 11, I get two pop-ups titled "Microsoft Office Outlook" which say "Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
31,775 questions
asked 2026-01-08T12:40:02.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 85%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESQ%3C/text%3E%3C/svg%3E)
Stanley Quinn
25
Reputation points
commented 2026-01-18T17:19:15.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 31%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Rob Rice
0
Reputation points
2 answers
My Microsoft account is gone
I was once checking my Bing, but i noticed that i was logged out. I tried logging in but it was a failure, I tried recovering but it said that my email does not exist. i have a minecraft within the account, the account is still active (checked using…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,597 questions
asked 2026-01-18T05:54:10.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 45%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBJ%3C/text%3E%3C/svg%3E)
Blu Jexx
0
Reputation points
answered 2026-01-18T17:17:49.3433333+00:00
Jonathan Deives
73,715
Reputation points
Independent Advisor
2 answers
Trouble getting PC to play 5.1 through hdmi 2.1 into earc compatible stereo into earc compatible tv.
My windows PC is connected to a Yamaha RX-V385 (Earc compatible) with an HDMI 2.1, and the stereo is connected to my Earc compatible Insignia TV. I was able to get my gaming console to output 5.1 through the stereo, so I know that the issue must be with…
Windows for home | Windows 11 | Settings
9,739 questions
asked 2025-12-20T19:48:27.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 72%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKK%3C/text%3E%3C/svg%3E)
Kelly Kiel
0
Reputation points
commented 2026-01-18T17:15:57.9333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 2%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Lucus-V
7,650
Reputation points Microsoft External Staff
Moderator
1 answer
Had to reset phone and now cannot access my authentication accounts
Needed to factory reset phone due to system error, installed the backup and now I can access my authenticator app but cannot access the accounts. I need to sign in to add the account (in the app), but when I sign in to add the account, I need the…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,467 questions
asked 2026-01-18T17:12:58.0766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 80%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBU%3C/text%3E%3C/svg%3E)
Blake Ullrich
5
Reputation points
answered 2026-01-18T17:13:06.9066667+00:00
AI answer
1 answer
One of the answers was accepted by the question author.
My banking file disappeared from my Home Folder on the desktop.
My banking file disappeared from my Home Folder on the desktop. In it were spreadsheets, and word documents. How do I retrieve these files?
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,431 questions
asked 2026-01-18T16:48:43.9166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 85%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Ronald Peters
20
Reputation points
commented 2026-01-18T17:09:54.2333333+00:00
Ronald Peters
20
Reputation points
2 answers
I cannot access my old Hotmail account, attempting to log in says it doesn’t exist, while creating a new account with said email says it already exists. What do I do?
I have been trying to gain access to my old Hotmail account created around 2007-2010, to first delete old social media and general accounts attached to said email, and to then finish off by deleting the old Hotmail account. I have no phone number…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,597 questions
asked 2026-01-18T16:33:14.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 94%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBL%3C/text%3E%3C/svg%3E)
Becky Lynn
0
Reputation points
answered 2026-01-18T17:07:27.2966667+00:00
EmilyS726
235.7K
Reputation points
Independent Advisor
2 answers
Brought windows 10/11 pro, need a refund
How could I request a refund urgently. Could you help me please?
Windows for home | Windows 10 | Microsoft Store
6,512 questions
asked 2026-01-18T16:30:00.7933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 50%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
Vanessa Sousa Bôto Lemes
0
Reputation points
answered 2026-01-18T17:02:50.7666667+00:00
EmilyS726
235.7K
Reputation points
Independent Advisor
1 answer
HTTP Error 500.30 - ASP.NET Core app failed to start
I am trying to speak with a Microsoft Support agent since my touchpad currently does not work, but i keep recieving the error message as shown in the Title.
Microsoft Edge | Website issues | Windows 11
Microsoft Edge | Website issues | Windows 11
Troubleshooting website display or functionality issues in Edge on Windows 11
1,516 questions
asked 2026-01-18T16:58:43.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 79%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Ryan Pineda
0
Reputation points
answered 2026-01-18T16:58:49.39+00:00
AI answer
2 answers
Repeated notifications to "Approve sign in" "Tap the correct number" on authenticator app
I keep getting a notification in my authenticator to "connect number to sign in" to my email address of my account followed by three number choices and a deny option. I am not trying to sign in so I choose deny. This happens every couple of…
Windows for home | Windows 11 | Security and privacy
8,229 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 24%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)