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6 answers

Office Word: Suddenly has boxes around everything I type...I can't find how to remove them

Hello, I’ve had a Microsoft 365 Family subscription for years. I have installed and used Microsoft Word on my laptop all that time. When I previously opened a new, blank Word document a literally blank document open (as it should). One day, a few months…

Microsoft 365 and Office | Word | For business | Windows
asked 2022-10-25T15:58:36.357+00:00
michael-grace108 11 Reputation points
edited an answer 2025-12-10T19:35:39.5766667+00:00
Charles Kenyon 167.7K Reputation points Volunteer Moderator
2 answers

can not install esu asking for old email and password

i have windows 10 and can not get esu every time i try to enroll it asks me for my old account password and email which i cant remember password i have new password and acount now but cant enroll with that one. Moved from: Microsoft Security | Microsoft…

Windows for home | Windows 10 | Extended Security Update (ESU)
asked 2025-12-10T18:07:52.4133333+00:00
keith price 20 Reputation points
answered 2025-12-10T19:32:39.5066667+00:00
John Oliver 11,650 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Trying to understand non-interactive sign-ins

Hello, user ******@nwasset.com reported a slew of "underliverables". We confirmed through Exchange message trace that these messages were not sent by his mailbox in the last 7 days. Reviewed Entra sign-in logs. No interactive sign-ins for…

Microsoft Security | Microsoft Entra | Other
asked 2025-12-10T19:27:26.1333333+00:00
John Cassidy 20 Reputation points
accepted 2025-12-10T19:30:30.9766667+00:00
John Cassidy 20 Reputation points
2 answers

Outlook calendar notifications

Hi all, I have full access to numerous shared calendars in Outlook. I normally get notifications whenever changes are made to all the shared calendars, I have access to except for one. I have full access to that one shared calendar as well. Is there a…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2025-12-09T18:53:47.9866667+00:00
Kareem Culbertson 115 Reputation points
commented 2025-12-10T19:30:17.6933333+00:00
Chris Duong 9,170 Reputation points Microsoft External Staff Moderator
2 answers

Need to speak with someone regarding my account.

I need to speak with a live person regarding charges on my account and trying to get in.

Microsoft 365 and Office | Other
asked 2025-12-10T18:47:56.68+00:00
Rick Best 5 Reputation points
answered 2025-12-10T19:29:32+00:00
JC 8,225 Reputation points Independent Advisor
2 answers

Microsoft 365 copilot app not launching inside AVD session hosts

We are trying to roll out Microsoft 365 copilot app in our AVD session hosts by following the MS document [https://learn.microsoft.com/en-us/copilot/microsoft-365/deploy-microsoft-365-copilot-app], but when end users tries to launch the app, they are…

Azure Virtual Desktop
Azure Virtual Desktop

A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.

2,122 questions
asked 2025-12-09T15:01:39.31+00:00
Nazeer, Shalomon 125 Reputation points
answered 2025-12-10T19:28:59.3733333+00:00
Manish Deshpande 7,010 Reputation points Microsoft External Staff Moderator
2 answers

MS word consistently crashes when I try to open a file

EVERY time I have tried to open the program it fails and issues a crash report, I need a solution.

Microsoft 365 and Office | Word | For home | MacOS
asked 2025-12-10T17:33:00.16+00:00
TERRY LIGON 0 Reputation points
answered 2025-12-10T19:28:18.06+00:00
Restee Miranda 14,065 Reputation points Independent Advisor
3 answers

What is the phone number to cancel my subscription?

I thought I cancelled my Microsoft 365 subscription and was billed on my AMEX card for $99. How do I cancel my subscription and get a refund?

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
asked 2025-12-10T18:43:27.6+00:00
Deanna Snyder 0 Reputation points
answered 2025-12-10T19:27:40.4433333+00:00
JANSHER LIWAG 8,850 Reputation points Independent Advisor
2 answers

requirements for 11 beyond whats required yet

Hello On MY DL says Jennifer S. Case my Life has been a great Lot of fun and has a police report and found that while getting it a Person who said they have ID theft a non reader showing DL and new Phone Gave me some other name and the officer was…

Windows for home | Windows 11 | Licensing and activation
asked 2025-12-10T14:00:36.1+00:00
Jennifer Case 5 Reputation points
answered 2025-12-10T19:25:38.2066667+00:00
JC 8,225 Reputation points Independent Advisor
2 answers

I can’t log into my email and have set up a two-step verification. I have access to another email which I can receive a code but with my contact number I do not receive a code and I need to log into my email.

Hi I can’t log into my email and I have set up a two-step verification. The problem is I have access to the email which I provided at the time but my own phone number I do not get a code to my own phone number. My email address is ******@hotmail.co.uk I…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-12-10T18:22:55.53+00:00
Rippon Miah 0 Reputation points
answered 2025-12-10T19:25:34.5233333+00:00
Anonymous
2 answers

My Power App in SharePoint is not updating the UI

Hi I have a Power App placed on a SharePoint Modern web page. When I update the Power App's UI it does not update on the SharePoint page - the original UI of the Power App continues to load. I have cleared the browser cache, quit the browser, quit…

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2025-12-10T15:59:54.4966667+00:00
Steven Suraine 0 Reputation points
answered 2025-12-10T19:24:00.0333333+00:00
Ruby-N 12,070 Reputation points Microsoft External Staff Moderator
0 answers

How to fix a Copilot system that crashed some Chats after update today

I got the brand new Copilot installed on my Windows 11 Home computer today. It crashed a major Copilot Chat that I had been working on, both on my desktop ap and the web app and messed up the chats listed on both and put them way out of sync with each…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2025-12-10T19:23:39.4566667+00:00
Doug Mark Kreider 0 Reputation points
5 answers

Not able to add member in the MS Planner

Hi, I have been assigned a Planner 3 faculty by the university IT portal. I have prepared a plan for a specific project. I have added a group member in the planner and then assigned a task to the member. However, the member is not able to receive any…

Microsoft 365 and Office | Project | For education | Other
asked 2025-08-14T19:28:26.5666667+00:00
Syed Muhammad Hassan Gillani 0 Reputation points
answered 2025-12-10T19:23:30.9466667+00:00
Syed Muhammad Hassan Gillani 0 Reputation points
2 answers

My account has been deleted and I cannot find any information on how to recover it. Could you please help me restore access to my Microsoft account or guide me through the recovery process?

**My Microsoft account associated with the email address ****@gmail.com has been deleted. I spent around 700 PLN on this account and I can no longer recover it through the automatic recovery form. Please help me restore my account or manually verify my…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-12-07T12:39:27.74+00:00
Piotrek Zzewczyk 0 Reputation points
commented 2025-12-10T19:23:23.19+00:00
Misscoco2391 0 Reputation points
1 answer

I STILL cannot edit smtp port in Outlook account settings

My mail provider has asked me to change the smtp port in my mail settings. Did that fine on my iPhone - but there seems to be now ay to edit the smtp port in Outlook. Where is it???

Outlook | Windows | Classic Outlook for Windows | For home
asked 2025-12-10T18:44:09.2+00:00
Mark Landon 0 Reputation points
answered 2025-12-10T19:22:29.5566667+00:00
Aymeric-B 29,375 Reputation points Independent Advisor
2 answers

i have two subscriptions under two different logins as computer will not let me log in without buying another

I tried to log in on one of my computers and it would not let me. I had to purchase another subscription to install. I went to my main computer and found out I already had a current subscription. Emails are not the same. very confused. need help!!!!!!

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-12-10T18:30:09.21+00:00
Dan Newberry 0 Reputation points
answered 2025-12-10T19:21:44.8166667+00:00
JC 8,225 Reputation points Independent Advisor
4 answers

new outlook won't open

New outlook won't open. Why is it requesting apple account logon

Microsoft 365 and Office | Other
asked 2025-11-26T14:48:31.3933333+00:00
Greg McKay 0 Reputation points
edited an answer 2025-12-10T19:14:21.3166667+00:00
Hello 0 Reputation points
2 answers

Outlook won't open on windows 10PC

My PC is pretty much toast as it was hacked, I have removed Norton VPN and other vices since they were hacked. But, I can't get Outlook to open.it just sits and spins. It opens on my android phone. Any ideas? I need to print some email info. I will…

Outlook | Windows | New Outlook for Windows | For home
asked 2025-12-07T22:45:10.6133333+00:00
Daniel and Barbara Guhanick 0 Reputation points
commented 2025-12-10T19:16:08.9333333+00:00
Chloe-L 13,665 Reputation points Microsoft External Staff Moderator
2 answers

Urgent need to delete the resource group that is generating costs

I want to delete a resource group that has 3 resources: network security group, public IP address, and load balancer.

Azure Load Balancer
Azure Load Balancer

An Azure service that delivers high availability and network performance to applications.

571 questions
asked 2025-12-09T19:19:57.1633333+00:00
Thiago Candido Martins 0 Reputation points
commented 2025-12-10T19:13:26.5133333+00:00
Thiago Candido Martins 0 Reputation points
2 answers

How do I block email?

I want to block all spam emails. Unwanted emails. Common phrase emails. Unknown to me.

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2025-12-10T18:38:51.47+00:00
ANDREA POLLICE 0 Reputation points
answered 2025-12-10T19:13:49.2266667+00:00
Harold Milan 17,525 Reputation points Independent Advisor