Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
725 questions
1 answer
ACS Video Call Recording servercallId API Error
I developed a project that can make video calls with the “Call Recording Quickstart”. When I access the Call Id value from this project and use it in the API, I get this error; Invalid join identity, cannot join call. Status: 400 (Bad Request) ErrorCode:…
asked 2024-06-07T14:45:05.4733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 6%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENE%3C/text%3E%3C/svg%3E)
Nurdan Erdem
0
Reputation points
answered 2024-06-07T14:45:05.48+00:00
Q&A Assist
1 answer
Inquiry Regarding Azure Communication Service Integration for IVR Call Project
Our team is currently in the process of planning an integration of Azure Communication Service for our IVR (Interactive Voice Response) call project. In our endeavor to ensure a seamless integration, we have a few queries regarding the components…
asked 2024-06-04T06:12:58.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 63%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Soundhar M
0
Reputation points
commented 2024-06-06T19:05:42.0566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 92%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
ajkuma
23,386
Reputation points Microsoft Employee
0 answers
Azure Communications Services CallComposite mirror video stream?
Hi All, in MS teams, there's a setting to mirror/unmirror video . In CallComposite , it appears that mirror video is on, so the image that the call originator sees is reversed. I was looking in CallComposite, didn't see a mirror setting. e.g., …
asked 2024-06-04T16:01:35.9466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 38%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Martin Rojo
0
Reputation points
commented 2024-06-06T16:55:53.2566667+00:00
Martin Rojo
0
Reputation points
0 answers
PSTN inbound call IVR using webhook and Job Routing
could you please Provide some sample code for PSTN inbound call IVR using webhook and Job Routing
asked 2024-06-05T04:38:39.3233333+00:00
Soundhar M
0
Reputation points
commented 2024-06-06T06:34:12.7533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 59%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
SnehaAgrawal-MSFT
19,281
Reputation points
0 answers
Azure Communication Service IVR
I am trying to create an IVR system for my contact center application using Azure Communication Services' PSTN inbound call service. I plan to use Job Routing for routing purposes. Could you provide guidance or options available for this setup?
asked 2024-06-05T01:54:48.7433333+00:00
Soundhar M
0
Reputation points
commented 2024-06-06T06:29:26.8466667+00:00
SnehaAgrawal-MSFT
19,281
Reputation points
1 answer
Is Azure Email Communication Services available for Azure for GOV
Is Azure Email Communication Services available for Azure for GOV
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
725 questions
Azure
Azure
A cloud computing platform and infrastructure for building, deploying and managing applications and services through a worldwide network of Microsoft-managed datacenters.
1,036 questions
asked 2024-06-04T13:04:39.7133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 18%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKZ%3C/text%3E%3C/svg%3E)
KHALED ZEINAB
0
Reputation points
commented 2024-06-06T04:19:29.5233333+00:00
VenkateshDodda-MSFT
19,606
Reputation points Microsoft Employee
0 answers
How to find call Id
I Receive an Incoming call Event(PSTN inbound call IVR) but no keys are present in the name of call Id how to I Identify this ID
asked 2024-06-06T03:22:30.17+00:00
Soundhar M
0
Reputation points
asked 2024-06-06T03:22:30.17+00:00
Soundhar M
0
Reputation points
1 answer
Trouble verifying DKIM2 for Azure Email Communication Service
I want to add a custom email domain on Azure communication service. At this point, I have configured "domain status", "spf status", "dkım status" all, but even though I created a cname record with the hosting provider for…
asked 2024-06-03T09:24:40.7133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 44%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
PU_A_MUERDOL
0
Reputation points
commented 2024-06-05T18:18:42.95+00:00
ajkuma
23,386
Reputation points Microsoft Employee
0 answers
How to make a IVR for PSTN inbound call then Route the call using JobRouting
I am trying to create an IVR system for my contact centre application using Azure Communication Services' PSTN inbound call service. I plan to use Job Routing for routing purposes. Could you provide guidance or options available for this setup? please…
asked 2024-06-05T02:50:09+00:00
Soundhar M
0
Reputation points
commented 2024-06-05T09:04:11.5333333+00:00
SnehaAgrawal-MSFT
19,281
Reputation points
0 answers
IVR Project for Agent, Tenant, and Admin - Flow and .NET Code Request
Our upcoming IVR project, which will involve agents, tenants, and administrators. We are in the planning phase and would appreciate your assistance with the following: Flow Design: We need a comprehensive flowchart outlining the interaction processes for…
asked 2024-06-05T05:04:33.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 5%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Parthasarathi SBNA
0
Reputation points
edited the question 2024-06-05T05:06:48.12+00:00
Parthasarathi SBNA
0
Reputation points
0 answers
Azure Communications UI CallComposite , Captions display "Unnamed Participant" ?
Hi Azure, I've implemented a calling to teams users based upon the samples, using CallComposite and the TeamsCallAdapter. When I turn on captions from CallComposite, captions appear but the user name says "Unnamed Participant". Based upon…
asked 2024-05-31T18:25:47.5433333+00:00
Martin Rojo
0
Reputation points
commented 2024-06-04T16:40:43.46+00:00
SnehaAgrawal-MSFT
19,281
Reputation points
0 answers
ACS - Email From Custom Domain
I can see my custom domain is verified under Email Service/Provision Domains page. However, I am not able to use it with the communication service. I cant see the domain in the list. It's not showing up.
asked 2024-06-04T08:31:53.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 57.99999999999999%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDO%3C/text%3E%3C/svg%3E)
Developer1 oNabu
0
Reputation points
commented 2024-06-04T10:49:15.5633333+00:00
SnehaAgrawal-MSFT
19,281
Reputation points
0 answers
Your current subscription is not eligible for Public Switched Telephony Network (PSTN) and SMS products.
We have trouble getting a phone number. Here is the message from Azure portal: Your current subscription is not eligible for Public Switched Telephony Network (PSTN) and SMS products. Get button is grayed out. Can you please help to resolve please? My…
asked 2024-06-02T14:41:21.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 3%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lam Bui Quang
0
Reputation points
commented 2024-06-04T10:21:44.4233333+00:00
VenkateshDodda-MSFT
19,606
Reputation points Microsoft Employee
1 answer
server not responding when request a phone number
get a azure account, and create a communication resource, when request phone nuber, it will shows server not responding, check the date and time setting is correct based on local time here.
asked 2024-05-26T19:45:35.8366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 46%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYL%3C/text%3E%3C/svg%3E)
yang liang
0
Reputation points
answered 2024-06-03T04:25:55.96+00:00
VenkateshDodda-MSFT
19,606
Reputation points Microsoft Employee
1 answer
callsUpdate event not firing
Hi all, I was wondering how the callsUpdated event for the TeamsCallAgent worked in azure-communication-common. I tried subscribing for the event on the teamsCallAgent, in the same way that you can for the incomingCall event, but it never triggers. Not…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
725 questions
Microsoft Teams Development
Microsoft Teams Development
Microsoft Teams: A Microsoft customizable chat-based workspace.Development: The process of researching, productizing, and refining new or existing technologies.
2,946 questions
asked 2024-05-06T10:01:09.2433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 34%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jeroen H
40
Reputation points
edited a comment 2024-06-02T12:33:37.93+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 62%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
ChetanSharmamsft
1,026
Reputation points Microsoft Vendor
1 answer
One of the answers was accepted by the question author.
Azure REST API Accepts HTTP/2 Request it Cannot Process
Description Our code is a Rust backend service, attempting to call the Azure /email:send API using reqwest, with rustls providing the TLS implementation. During the TLS handshake, rustls includes an ALPN extension in its ClientHello message to the…
asked 2024-05-24T13:57:08.9566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 49%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKK%3C/text%3E%3C/svg%3E)
Kaitlyn Kenwell
20
Reputation points
accepted 2024-05-31T13:44:22.9533333+00:00
Kaitlyn Kenwell
20
Reputation points
1 answer
callback event is not triggering in azure communication service
I made an outbound calling app using Azure Communication Service. It calls mobile phones and is hosted on a public server. The problem is, I can't hear any audio when I get a call. However, everything works fine when I run it using Azure Dev Tunnel on my…
asked 2024-05-09T13:50:20.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 38%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENS%3C/text%3E%3C/svg%3E)
Nagane, Shahadatt
40
Reputation points
commented 2024-05-31T09:15:14.95+00:00
Nagane, Shahadatt
40
Reputation points
1 answer
One of the answers was accepted by the question author.
Is it possible to store chat threads and message data longer than 90 days and be used by Azure communication Service?
Hallo community, I am working on a communication application with Azure communication Services (ACS). I recently came across this documentation that tells me chat threads and messages are stored within ACS and only for 90 days. I have an unique use case…
asked 2023-03-10T11:17:54.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 85%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVL%3C/text%3E%3C/svg%3E)
Vincent Lauwen
130
Reputation points
commented 2024-05-30T21:21:39.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 92%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Rodrigo Rebolledo
0
Reputation points
1 answer
One of the answers was accepted by the question author.
ACS Client (using Teams Identity) is reusing Stale Token
We are using the Azure Communication Calling client library for JavaScript to build a web-based softphone for voice calling. The client is using the Teams interoperability option of having the identity as a Teams user (rather than the BYOI model). Since…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 4%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
0 answers
Not able to Add custom sender in email servcies
Hello, I am trying to add multiple sender addresses but the option to add a sender is disabled. Can help to activate this?
asked 2024-05-25T09:26:34.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 74%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERK%3C/text%3E%3C/svg%3E)
Rahul Khairnar
0
Reputation points
commented 2024-05-30T17:40:32.6333333+00:00
ajkuma
23,386
Reputation points Microsoft Employee