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az support no-subscription tickets

  • Reference

Note

This reference is part of the support extension for the Azure CLI (version 2.57.0 or higher). The extension will automatically install the first time you run an az support no-subscription tickets command. Learn more about extensions.

Create and manage Azure support ticket without a subscription.

Commands

Name Description Type Status
az support no-subscription tickets create

Creates a new support ticket for Billing, Subscription Management, and Technical issues for no subscription.

 Extension GA
az support no-subscription tickets list

List all the support tickets.

You can also filter the support tickets by Status, CreatedDate, ServiceId, and ProblemClassificationId using the $filter parameter. Output will be a paged result with nextLink, using which you can retrieve the next set of support tickets.

Support ticket data is available for 18 months after ticket creation. If a ticket was created more than 18 months ago, a request for data might cause an error. Default is CreatedDate >= one week.

 Extension GA
az support no-subscription tickets show

Get details for a specific support ticket. Support ticket data is available for 18 months after ticket creation. If a ticket was created more than 18 months ago, a request for data might cause an error.

 Extension GA
az support no-subscription tickets update

Update API allows you to update the severity level, ticket status, advanced diagnostic consent, secondary consent, and your contact information in the support ticket.

Note: The severity levels cannot be changed if a support ticket is actively being worked upon by an Azure support engineer. In such a case, contact your support engineer to request severity update by adding a new communication using the Communications API.

 Extension GA

az support no-subscription tickets create

Creates a new support ticket for Billing, Subscription Management, and Technical issues for no subscription.

az support no-subscription tickets create --advanced-diagnostic-consent {No, Yes}
                                          --contact-country
                                          --contact-email
                                          --contact-first-name
                                          --contact-language
                                          --contact-last-name
                                          --contact-method {email, phone}
                                          --contact-timezone
                                          --description
                                          --problem-classification
                                          --severity {critical, highestcriticalimpact, minimal, moderate}
                                          --ticket-name
                                          --title
                                          [--contact-additional-emails]
                                          [--contact-phone-number]
                                          [--enrollment-id]
                                          [--file-workspace-name]
                                          [--no-wait {0, 1, f, false, n, no, t, true, y, yes}]
                                          [--require-24-by-7-response {0, 1, f, false, n, no, t, true, y, yes}]
                                          [--secondary-consent]
                                          [--start-time]
                                          [--technical-resource]

Examples

Create a ticket for Billing related issues

az support no-subscription tickets create --ticket-name "BillingTestTicketName" --title "BillingTicketTitle"--contact-country "USA" --contact-email "abc@contoso.com" --contact-first-name "Foo" --contact-language "en-us" --contact-last-name "Bar" --contact-method "email" --contact-timezone "Pacific Standard Time" --description "BillingTicketDescription" --advanced-diagnostic-consent "Yes" --problem-classification  "/providers/Microsoft.Support/services/BillingServiceNameGuid/problemClassifications/BillingProblemClassificationNameGuid" --severity "minimal"

Create a ticket for Subscription Management related issues.

az support no-subscription tickets create --ticket-name "SubMgmtTestTicketName" --title "SubMgmtTicketTitle" --contact-country "USA" --contact-email "abc@contoso.com" --contact-first-name "Foo" --contact-language "en-us" --contact-last-name "Bar" --contact-method "email" --contact-timezone "Pacific Standard Time" --description "SubMgmtTicketDescription" --advanced-diagnostic-consent "Yes" --problem-classification  "/providers/Microsoft.Support/services/SubMgmtServiceNameGuid/problemClassifications/SubMgmtProblemClassificationNameGuid" --severity "minimal"

Create a ticket for Technical issue related to a specific resource

az support no-subscription tickets create --ticket-name "TechnicalTestTicketName" --title "TechnicalTicketTitle" --contact-country "USA" --contact-email "abc@contoso.com" --contact-first-name "Foo" --contact-language "en-us" --contact-last-name "Bar" --contact-method "email" --contact-timezone "Pacific Standard Time" --contact-additional-emails "xyz@contoso.com" "devs@contoso.com"--description "TechnicalTicketDescription" --advanced-diagnostic-consent "Yes" --problem-classification  "/providers/Microsoft.Support/services/TechnicalServiceNameGuid/problemClassifications/TechnicalProblemClassificationNameGuid" --severity "minimal" --technical-resource "/RgName/providers/Microsoft.Compute/virtualMachines/RName" --secondary-consent "[{type:VirtualMachineMemoryDump,user-consent:No}]"

Required Parameters

--advanced-diagnostic-consent

Advanced diagnostic consent to be updated on the support ticket.

Accepted values: No, Yes
--contact-country

Country of the user. This is the ISO 3166-1 alpha-3 code.

--contact-email

Primary email address.

--contact-first-name

First name.

--contact-language

Preferred language of support from Azure. Support languages vary based on the severity you choose for your support ticket. Learn more at Azure Severity and responsiveness. Use the standard language-country code. Valid values are 'en-us' for English, 'zh-hans' for Chinese, 'es-es' for Spanish, 'fr-fr' for French, 'ja-jp' for Japanese, 'ko-kr' for Korean, 'ru-ru' for Russian, 'pt-br' for Portuguese, 'it-it' for Italian, 'zh-tw' for Chinese and 'de-de' for German.

--contact-last-name

Last name.

--contact-method

Preferred contact method.

Accepted values: email, phone
--contact-timezone

Time zone of the user. This is the name of the time zone from Microsoft Time Zone Index Values.

--description

Detailed description of the question or issue.

--problem-classification

Each Azure service has its own set of issue categories, also known as problem classification. This parameter is the unique Id for the type of problem you are experiencing.

--severity

A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. Note: 'Highest critical impact', also known as the 'Emergency - Severe impact' level in the Azure portal is reserved only for our Premium customers.

Accepted values: critical, highestcriticalimpact, minimal, moderate
--ticket-name

Support ticket name.

--title

Title of the support ticket.

Optional Parameters

--contact-additional-emails

Additional email addresses listed will be copied on any correspondence about the support ticket. Support shorthand-syntax, json-file and yaml-file. Try "??" to show more.

--contact-phone-number

Phone number. This is required if preferred contact method is phone.

--enrollment-id

Enrollment Id associated with the support ticket.

--file-workspace-name

File workspace name.

--no-wait

Do not wait for the long-running operation to finish.

Accepted values: 0, 1, f, false, n, no, t, true, y, yes
--require-24-by-7-response

Indicates if this requires a 24x7 response from Azure.

Accepted values: 0, 1, f, false, n, no, t, true, y, yes
--secondary-consent

This property indicates secondary consents for the support ticket Support shorthand-syntax, json-file and yaml-file. Try "??" to show more.

--start-time

Time in UTC (ISO 8601 format) when the problem started.

--technical-resource

This is the resource Id of the Azure service resource (For example: A virtual machine resource or an HDInsight resource) for which the support ticket is created.

Global Parameters
--debug

Increase logging verbosity to show all debug logs.

--help -h

Show this help message and exit.

--only-show-errors

Only show errors, suppressing warnings.

--output -o

Output format.

Accepted values: json, jsonc, none, table, tsv, yaml, yamlc
Default value: json
--query

JMESPath query string. See http://jmespath.org/ for more information and examples.

--subscription

Name or ID of subscription. You can configure the default subscription using az account set -s NAME_OR_ID.

--verbose

Increase logging verbosity. Use --debug for full debug logs.

az support no-subscription tickets list

List all the support tickets.

You can also filter the support tickets by Status, CreatedDate, ServiceId, and ProblemClassificationId using the $filter parameter. Output will be a paged result with nextLink, using which you can retrieve the next set of support tickets.

Support ticket data is available for 18 months after ticket creation. If a ticket was created more than 18 months ago, a request for data might cause an error. Default is CreatedDate >= one week.

az support no-subscription tickets list [--filter]
                                        [--max-items]
                                        [--next-token]

Examples

List support tickets for a no subscription

az support no-subscription tickets list

List support tickets in open state for a no subscription

az support no-subscription tickets list --filter "Status eq 'Open'"

List support tickets in updating state for a no subscription

az support no-subscription tickets list --filter "Status eq 'Updating'"

List support tickets with a certain problem classification id for a no subscription

az support no-subscription tickets list --filter "ProblemClassificationId eq 'problem_classification_guid'"

List support tickets created on or after a certain date and in open state for a no subscription

az support no-subscription tickets list --filter "CreatedDate ge 2024-01-01T22:08:51Z and Status eq 'Open'"

List support tickets with a certain service id for a no subscription

az support no-subscription tickets list --filter "ServiceId eq 'service_guid'"

Optional Parameters

--filter

The filter to apply on the operation. We support 'OData v4.0' filter semantics. Status, ServiceId, and ProblemClassificationId filters can only be used with Equals ('eq') operator. For CreatedDate filter, the supported operators are Greater Than ('gt') and Greater Than or Equals ('ge'). When using both filters, combine them using the logical 'and'.

--max-items

Total number of items to return in the command's output. If the total number of items available is more than the value specified, a token is provided in the command's output. To resume pagination, provide the token value in --next-token argument of a subsequent command.

--next-token

Token to specify where to start paginating. This is the token value from a previously truncated response.

Global Parameters
--debug

Increase logging verbosity to show all debug logs.

--help -h

Show this help message and exit.

--only-show-errors

Only show errors, suppressing warnings.

--output -o

Output format.

Accepted values: json, jsonc, none, table, tsv, yaml, yamlc
Default value: json
--query

JMESPath query string. See http://jmespath.org/ for more information and examples.

--subscription

Name or ID of subscription. You can configure the default subscription using az account set -s NAME_OR_ID.

--verbose

Increase logging verbosity. Use --debug for full debug logs.

az support no-subscription tickets show

Get details for a specific support ticket. Support ticket data is available for 18 months after ticket creation. If a ticket was created more than 18 months ago, a request for data might cause an error.

az support no-subscription tickets show --ticket-name

Examples

Get details of a no subscription ticket

az support no-subscription tickets show --ticket-name "TestTicketName"

Required Parameters

--ticket-name

Support ticket name.

Global Parameters
--debug

Increase logging verbosity to show all debug logs.

--help -h

Show this help message and exit.

--only-show-errors

Only show errors, suppressing warnings.

--output -o

Output format.

Accepted values: json, jsonc, none, table, tsv, yaml, yamlc
Default value: json
--query

JMESPath query string. See http://jmespath.org/ for more information and examples.

--subscription

Name or ID of subscription. You can configure the default subscription using az account set -s NAME_OR_ID.

--verbose

Increase logging verbosity. Use --debug for full debug logs.

az support no-subscription tickets update

Update API allows you to update the severity level, ticket status, advanced diagnostic consent, secondary consent, and your contact information in the support ticket.

Note: The severity levels cannot be changed if a support ticket is actively being worked upon by an Azure support engineer. In such a case, contact your support engineer to request severity update by adding a new communication using the Communications API.

az support no-subscription tickets update --ticket-name
                                          [--advanced-diagnostic-consent {No, Yes}]
                                          [--contact-additional-emails]
                                          [--contact-country]
                                          [--contact-email]
                                          [--contact-first-name]
                                          [--contact-language]
                                          [--contact-last-name]
                                          [--contact-method {email, phone}]
                                          [--contact-phone-number]
                                          [--contact-timezone]
                                          [--secondary-consent]
                                          [--severity {critical, highestcriticalimpact, minimal, moderate}]
                                          [--status {closed, open}]

Examples

Update support ticket severity.

az support no-subscription tickets update --ticket-name "TestTicketName" --severity "moderate"

Update support ticket status.

az support no-subscription tickets update --ticket-name "TestTicketName" --status "closed"

Update support ticket customer contact details properties

az support no-subscription tickets update --ticket-name "TestTicketName" --contact-additional-emails "xyz@contoso.com" "devs@contoso.com" --contact-country "USA" --contact-email "abc@contoso.com" --contact-first-name "Foo" --contact-language "en-us" --contact-last-name "Bar" --contact-method "phone" --contact-phone-number "123-456-7890" --contact-timezone "Pacific Standard Time"

Update advanced diagnostic consent of a support ticket

az support no-subscription tickets update --ticket-name "TestTicketName" --advanced-diagnostic-consent "Yes"

Update secondary consent of a support ticket

az support no-subscription tickets update --ticket-name "TestTicketName" --secondary-consent "[{type:VirtualMachineMemoryDump,user-consent:No}]"
az support no-subscription tickets update --ticket-name "TestTicketName" --secondary-consent [0].type="VirtualMachineMemoryDump" --secondary-consent [0].user-consent="No"
az support no-subscription tickets update --ticket-name "TestTicketName" --secondary-consent [0]="{type:VirtualMachineMemoryDump,user-consent:No}"

Required Parameters

--ticket-name

Support ticket name.

Optional Parameters

--advanced-diagnostic-consent

Advanced diagnostic consent to be updated on the support ticket.

Accepted values: No, Yes
--contact-additional-emails

Email addresses listed will be copied on any correspondence about the support ticket. Support shorthand-syntax, json-file and yaml-file. Try "??" to show more.

--contact-country

Country of the user. This is the ISO 3166-1 alpha-3 code.

--contact-email

Primary email address.

--contact-first-name

First name.

--contact-language

Preferred language of support from Azure. Support languages vary based on the severity you choose for your support ticket. Learn more at Azure Severity and responsiveness. Use the standard language-country code. Valid values are 'en-us' for English, 'zh-hans' for Chinese, 'es-es' for Spanish, 'fr-fr' for French, 'ja-jp' for Japanese, 'ko-kr' for Korean, 'ru-ru' for Russian, 'pt-br' for Portuguese, 'it-it' for Italian, 'zh-tw' for Chinese and 'de-de' for German.

--contact-last-name

Last name.

--contact-method

Preferred contact method.

Accepted values: email, phone
--contact-phone-number

Phone number. This is required if preferred contact method is phone.

--contact-timezone

Time zone of the user. This is the name of the time zone from Microsoft Time Zone Index Values.

--secondary-consent

This property indicates secondary consents for the support ticket Support shorthand-syntax, json-file and yaml-file. Try "??" to show more.

--severity

Severity level.

Accepted values: critical, highestcriticalimpact, minimal, moderate
--status

Status to be updated on the ticket.

Accepted values: closed, open
Global Parameters
--debug

Increase logging verbosity to show all debug logs.

--help -h

Show this help message and exit.

--only-show-errors

Only show errors, suppressing warnings.

--output -o

Output format.

Accepted values: json, jsonc, none, table, tsv, yaml, yamlc
Default value: json
--query

JMESPath query string. See http://jmespath.org/ for more information and examples.

--subscription

Name or ID of subscription. You can configure the default subscription using az account set -s NAME_OR_ID.

--verbose

Increase logging verbosity. Use --debug for full debug logs.