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Note
Teams Phone Agent is currently only available to customers in the Frontier Public Preview program.
This article is for IT pros and Teams Administrators who want to create Agents and Queues for use with Teams Phone Agent.
Planning and licensing review
Planning
Licensing
- Auto Attendant and Call Queue.
- Teams Phone Agent.
- To use Copilot Studio with Teams Phone Agent, you need the following licenses and access:
- Copilot Studio tenant license: These entitlements are needed to run the agents and publish the agents to a channel.
- Copilot Studio user license: Required for creating and using Copilot Studio applications.
- Tenant access to the Copilot Studio and Teams Phone Agent integration preview: This feature is gated. Your tenant must be explicitly enabled by Microsoft support before the Teams Phone channel option appears in your environment.
Known issues
None.
What's new for Agents and Queues in the past six months
- June 15
- Entered Frontier Public Preview.
Microsoft Copilot Studio voice agent setup and configuration
- For detailed steps on how to make a Microsoft Copilot Studio voice agent, see Integrate voice agents with Teams Phone.
Teams Admin Center setup and configuration
- In the Teams Admin Center, expand Voice, select Templates and resources, Agents and Queues.
The Copilot Studio voice agent created in the previous step shows up here.