slakpiinstance EntityType
Service level agreement (SLA) key performance indicator (KPI) instance that is tracked for an individual case
- Entity set path:
- [organization URI]/api/data/v9.2/slakpiinstances
- Base type:
- crmbaseentity
- Table type:
- Standard
- Display name:
- SLA KPI Instance
- Primary key:
- slakpiinstanceid
- Primary name column:
- name
- Operations supported:
- POST GET PATCH DELETE
Properties
Properties represent fields of data stored in the entity. Some properties are read-only.
Name | Type | Details | ||||||||||||||
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applicablefromvalue | Edm.DateTimeOffset |
Display name: Applicable From Value |
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computedfailuretime | Edm.DateTimeOffset |
Computed Failure Date and time Display name: Computed Failure Time |
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computedwarningtime | Edm.DateTimeOffset |
Computed Warning Date and time Display name: Computed Warning Time |
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createdon | Edm.DateTimeOffset |
For internal use only. Display name: Created On Read only
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description | Edm.String |
For internal use only. Display name: Description |
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elapsedtime | Edm.Int32 |
Paused duration of a KPI in business hours Display name: Elapsed Time (min) |
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exchangerate | Edm.Decimal |
For internal use only. Display name: Exchange Rate Read only
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failuretime | Edm.DateTimeOffset |
Enter the date and time when the service level agreement (SLA) key performance indicator (KPI) will expire. Display name: Failure Time |
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lastresumetime | Edm.DateTimeOffset |
Display name: Last Resume Time |
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modifiedon | Edm.DateTimeOffset |
For internal use only. Display name: Modified On Read only
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msdyn_actionexecutionstatus | Edm.Int32 |
Display name: Action Execution Status
Default options
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msdyn_activeduration | Edm.Int32 |
Time taken in business hours by a KPI instance to reach the Success or failed state Display name: Active Duration (min) |
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msdyn_calendarid | Edm.String |
Display name: Applicable Calendar |
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msdyn_prevslakpiinstanceid | Edm.String |
Display name: Previous SLAKPI Instance |
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name | Edm.String |
Type a descriptive name for the service level agreement (SLA) key performance indicator (KPI) instance. Display name: Name |
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pausedon | Edm.DateTimeOffset |
Display name: Paused On |
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regardingentityid | Edm.String |
Display name: Regarding ID |
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slakpiinstanceid | Edm.Guid |
Unique identifier of the SLA KPI Instance. Display name: SLA KPI InstanceId |
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status | Edm.Int32 |
Reason for the status of the service level agreement (SLA) key performance indicator (KPI) instance. For example, the SLA KPI could be Noncompliant or Succeeded. Display name: Status
Default options
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succeededon | Edm.DateTimeOffset |
Shows the date and time when the service level agreement (SLA) key performance indicator (KPI) success criteria was met. Display name: Succeeded On |
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successcheckedat | Edm.DateTimeOffset |
Display name: SuccessCheckedAt |
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terminalstatereached | Edm.Boolean |
Display name: Terminal State Reached
Default options
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terminalstatetime | Edm.DateTimeOffset |
Display name: Terminal State Time |
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versionnumber | Edm.Int64 |
For internal use only. Display name: Version Number Read only
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warningtime | Edm.DateTimeOffset |
Enter the date and time when the service level agreement (SLA) key performance indicator (KPI)will go to a warning state. Display name: Warning Time |
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warningtimereached | Edm.Int32 |
Shows information about whether the case has reached its warning time. Display name: Warning Time Reached
Default options
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Lookup properties
Lookup properties are read-only, computed properties which contain entity primary key Edm.Guid data for one or more corresponding single-valued navigation properties. More information: Lookup properties and Lookup property data.
Name | Single-valued navigation property | Description |
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_createdby_value | createdby |
For internal use only. |
_createdonbehalfby_value | createdonbehalfby |
For internal use only. |
_modifiedby_value | modifiedby |
For internal use only. |
_modifiedonbehalfby_value | modifiedonbehalfby |
For internal use only. |
_msdyn_slaitemid_value | msdyn_slaitemid |
Unique identifier for SLA KPI Instance associated with SLA Item. |
_ownerid_value | ownerid |
Enter the user or team who is assigned to manage the record. This field is updated every time the record is assigned to a different user or team. |
_owningbusinessunit_value | owningbusinessunit |
Owning Business Unit. |
_regarding_value | regarding_account regarding_activitypointer regarding_contact |
Unique identifier of the record that this service level agreement (SLA) key performance indicator (KPI) instance is associated with. |
_transactioncurrencyid_value | transactioncurrencyid |
Choose the local currency for the record to make sure budgets are reported in the correct currency. |
Single-valued navigation properties
Single-valued navigation properties represent lookup fields where a single entity can be referenced. Each single-valued navigation property has a corresponding partner collection-valued navigation property on the related entity.
Name | Type | Partner |
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createdby | systemuser | lk_slakpiinstancebase_createdby |
createdonbehalfby | systemuser | lk_slakpiinstancebase_createdonbehalfby |
modifiedby | systemuser | lk_slakpiinstancebase_modifiedby |
modifiedonbehalfby | systemuser | lk_slakpiinstancebase_modifiedonbehalfby |
msdyn_slaitemid | slaitem | msdyn_slaitem_slakpiinstance |
ownerid | principal | slakpiinstance_owner |
owningbusinessunit | businessunit | business_unit_slakpiinstance |
regarding_account | account | slakpiinstance_account |
regarding_activitypointer | activitypointer | slakpiinstance_activitypointer |
regarding_appointment | appointment | slakpiinstance_appointment |
regarding_contact | contact | slakpiinstance_contact |
regarding_email | slakpiinstance_email | |
regarding_fax | fax | slakpiinstance_fax |
regarding_letter | letter | slakpiinstance_letter |
regarding_phonecall | phonecall | slakpiinstance_phonecall |
regarding_socialactivity | socialactivity | slakpiinstance_socialactivity |
regarding_task | task | slakpiinstance_task |
transactioncurrencyid | transactioncurrency | TransactionCurrency_slakpiinstance |
Collection-valued navigation properties
Collection-valued navigation properties represent collections of entities which may represent either a one-to-many (1:N) or many-to-many (N:N) relationship between the entities.
Name | Type | Partner |
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SLAKPIInstance_SyncErrors | syncerror | regardingobjectid_slakpiinstance_syncerror |
Operations
The following operations can be used with the slakpiinstance entity type.
Name | Binding |
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GrantAccess | Not Bound |
ModifyAccess | Not Bound |
RetrievePrincipalAccess | Not Bound |
RetrieveSharedPrincipalsAndAccess | Not Bound |
RevokeAccess | Not Bound |