AADSTS90072

Question

Hi. I'm getting this error message when I attempt to loging into my OneDrive account.

AADSTS90072: User account '******@mirrabookapork.com.au' from identity provider 'https://sts.windows.net/7cfbd08c-dd82-4ffb-b5f3-369019a69e09/' does not exist in tenant 'Dover Castle Metals Pty Ltd' and cannot access the application 'ab9b8c07-8f02-4f72-87fa-80105867a763'(OneDrive SyncEngine) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

The tenant 'Dover Castle Metals Pty Ltd' is an OneDrive account from my previous employer.

How do I fix this ssue?

Cheers, Scott

Answer 1

Hello @Scott Graham

Thank you for reaching out to Microsoft QnA Platform. I assume you are using the same machine which you used for your previous employers to connect to OneDrive. There might be a possibility that this machine has cached Identity or credentials from your previous sign-ins. You can clear stale credentials for OneDrive and other Office Applications on which you used for your previous employer.

• Browse to "Control Panel\All Control Panel Items\Credential Manager >> Windows Credential" validate if you see OneDrive Credentials for your previous employer if yes clear those credentials.
• Clear cache associated to OneDrive App.
• You can also open OneDrive App and Reset OneDrive to fix any issues with the app.

If the issue persists, then would request you to create a support request with OneDrive Support. You can use following link to get more insights on support options available for Office 365: Contact Microsoft Office Support

I hope this helps.

----------

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.