I'm not able to login to azure portal via work account

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I'm not able to login to azure portal via work account

Anonymous

Hi, I have MFA enabled for my microsoft work account and I'm able to login to other microsoft services successfully, but whenever I try to login to azure portal, if I have phone call authentication enabled , then I'll receive a phone call and after its successful authentication, the browser redirects to authenticator app approval, but on my authenticator app I do not receive any notification. I tried to remove authentication via authenticator app from my account, but still during login to azure portal, it says to approve notification on authenticator app, whereas I don't receive any notification on authenticator app for azure login. For all other microsoft services, authentication via authenticator app/phone call/code works fine, but only with azure login, I'm facing this issue.

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Alfredo Revilla - Upwork Top Talent | IAM SWE SWA 27,526 Moderator

Hello @Anonymous , you need to ask another cloud services admin to reset your Multi-Factor Authentication settings. To do this, the admin should follow these steps:

Sign in to the cloud service portal as an admin.
Go to https://account.activedirectory.windowsazure.com/usermanagement/multifactorverification.aspx.
Select the check box for the admin account whose Multi-Factor Authentication settings you want to reset.
Select Manage user settings.
Select the Require selected users to provide contact methods again check box, and then select Save.

Let us know if you need additional assistance. If the answer was helpful, please accept it and rate it so that others facing a similar issue can easily find a solution.

Anonymous

2023-04-19T11:16:04.9333333+00:00

Hi Alfredo, I'd already asked the admin to reset MFA for my account, and after resetting that, when I logged into my account, I chose the phone call authentication option. So, now when I log in to azure portal, I get a phone call and the authentication is successful, but instead of logging into azure, the browser redirects it to authenticator app authentication and it says we sent you a notification, when infact I didn't receive any approval notification on the app. I tried the same thing several times and on multiple browsers, even on multiple devices, but I'm facing the same issue everywhere. If I clear the browser cache, so upon logging into azure (if authentication method is the authenticator app), it sends an approval notification to the app, and I receive it for the first time, but when I approve it, instead of logging into azure, the browser page refreshes and it again shows the same message that you need to approve notification on your app, and this time there's no notification on the app. This is only happening with azure login and not with any other microsoft service.
Marilee Turscak-MSFT 37,206 Reputation points Microsoft Employee Moderator

2023-04-19T19:40:46.8866667+00:00

Hi @Anonymous , we are looking into your request. + @Alfredo Revilla - Upwork Top Talent | IAM SWE SWA
Alfredo Revilla - Upwork Top Talent | IAM SWE SWA 27,526 Reputation points Moderator

2023-04-20T05:34:04.7+00:00

Hello, try changing default sign-in method to Phone - text, remove all authenticator app entries. Login with MFA and re-add authen ticator app.
Ray Wang 5 Reputation points

2023-04-20T20:52:41.2+00:00
Hi Alfredo, I got the same problem and was redirected here. https://answers.microsoft.com/en-us/msoffice/forum/all/blocked-by-microsoft-authenticator-in-a-loop/0e77684a-fb43-45d6-9eed-b68e7f2b5e26 We tried the following steps with an admin account:

Sign in to the cloud service portal as an admin.

Go to https://account.activedirectory.windowsazure.com/usermanagement/multifactorverification.aspx. However, step 2 gives me an error message about the ID is not being recognized (but it is indeed our Azure admin account). I managed to reset the authentication methods and added my phone and email as authentication methods in Azure portal using an admin account. However, after 5 hours, I still cannot find the option to use my phone or email to get in. Please kindly help. Thanks. Ray
Anonymous

2023-04-25T06:15:10.7466667+00:00

Hi Alfredo, I've already tried doing that & I'm still facing the same issue.
Alfredo Revilla - Upwork Top Talent | IAM SWE SWA 27,526 Reputation points Moderator

2023-04-26T05:22:38.1433333+00:00

We need to Create an Azure support request for this case. Select Yes to allow Azure support to gather advanced diagnostic information from your Azure resources and ask to be assigned to Alfredo Revilla, that's me :)

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I'm not able to login to azure portal via work account

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