Intune managing supervised Ipads, refuse to update error 0x87d13c2e

Question

Intune managing supervised Ipads, refuse to update error 0x87d13c2e

Siya Kumari 536

Ipads registered in apple school manager and set to intune as MDM. Ipads (shared iPad) enrolled into intune using a supervised profile. Ipads assigned into a group in intune. Configuration profiles and app installation profiles created and assigned to the group. Update policy set to "update to latest" and "update at next check in"

Apps install ok, configuration profiles configure ok but the update policy will not work. Error is 0x87d13c2e (also shown as -2016330706)

Looking for a quick response, thanks!

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Answer 1

Crystal-MSFT 53,991 Microsoft External Staff

@Siya Kumari, Thanks for posting in Q&A. For the error code "2016330706", Based on my research, it means installing. It seems the update is installing on the device side. You can go to device side to see if the latest update has been installed. If it is still in installing, we can wait the installation finished and see if the status will be changed.

https://learn.microsoft.com/en-us/graph/api/resources/intune-deviceconfig-iosupdatesinstallstatus?view=graph-rest-1.0

If there's any update, feel free to let us know.

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Siya Kumari 536 Reputation points

2023-05-22T06:15:38.39+00:00

@Crystal-MSFT I am not seeing any updates on device side(neither available update nor installing update)

Thanks!
Crystal-MSFT 53,991 Reputation points Microsoft External Staff

2023-05-22T07:03:21.9666667+00:00

@Siya Kumari, Thanks for the reply. If so, I suggest open case to check in the background to see if more information can be found.

https://learn.microsoft.com/en-us/mem/get-support
Siya Kumari 536 Reputation points

2023-05-24T07:43:51.19+00:00

Hi @Crystal-MSFT ,

I found new error code on Intune console for my shared iPad OS update policy as mentioned below:

MicrosoftTeams-image (12).png

Can you please look at this error code and let me know the cause as I don't have right to open a support ticket.

Thanks!
Crystal-MSFT 53,991 Reputation points Microsoft External Staff

2023-05-25T02:03:30.7066667+00:00

@Siya Kumari， Thanks for the reply. For the error code, it maybe that the iOS update failed because there was not enough storage available on the device. Please check if the derive has enough space.
Schaefer, Juergen (Murkel IT) 0 Reputation points

2023-11-23T14:29:29.49+00:00

@Crystal-MSFT , where do you find the error codes and their meaning? I tried to search for these codes and sometimes I find a few, but never the right ones. However, you did... ;-)

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Intune managing supervised Ipads, refuse to update error 0x87d13c2e

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