New Outlook - Missing Items When Search - Indexing Location?

Question

New Outlook - Missing Items When Search - Indexing Location?

Mitchell Clark 0

Hi!

I'm using the new version of Outlook (1.2023.607.100) and I'm finding that the search features misses out some results. I can confirm manually that the emails are present, but the search does not include them.

I'm familiar with this kind of problem from the previous version of Outlook. Usually solved by re-building the index. However, this new version doesnt appear to use a ".OST" data file. Instead, it seems to work in realtime with the server. This is apparent as Outlook will not load if not connected to the internet.

My quesiton is, how do I fix this issue if there is no index to rebuild?

Many Thanks!

Mitch

Marcus Eyre 0 Reputation points

2023-06-14T15:13:25.0133333+00:00

I'm a support technician for 200 users, and have a user reporting this same issue. In his local Outlook client he can search for emails "from" someone specific, but the search results don't list all/recent emails that we can clearly see are in his Inbox. We are setup on Office 365 and Microsoft is our email server. I had the user try the same search online on outlook.office.com, and he experiences the SAME problem - emails that ARE in the Inbox aren't all shown in the search, the same emails in fact. We've changed his connection from "cached" so that he's directly online with the Microsoft email server and removed Outlook from Indexed Locations from another thread I found (wasn't the exact problem, but figured it was worth a try), but nothing has changed. Still trying to find any other options, but since the issue is the SAME in Outlook 365 (on the web), then I think it's most likely something wrong with his Microsoft/O365 account.

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Marcus Eyre 0 Reputation points

2023-06-14T15:13:25.0133333+00:00

I'm a support technician for 200 users, and have a user reporting this same issue. In his local Outlook client he can search for emails "from" someone specific, but the search results don't list all/recent emails that we can clearly see are in his Inbox. We are setup on Office 365 and Microsoft is our email server. I had the user try the same search online on outlook.office.com, and he experiences the SAME problem - emails that ARE in the Inbox aren't all shown in the search, the same emails in fact. We've changed his connection from "cached" so that he's directly online with the Microsoft email server and removed Outlook from Indexed Locations from another thread I found (wasn't the exact problem, but figured it was worth a try), but nothing has changed. Still trying to find any other options, but since the issue is the SAME in Outlook 365 (on the web), then I think it's most likely something wrong with his Microsoft/O365 account.

Answer 1

Faery Fu-MSFT 19,751 Moderator

Hi @Mitchell Clark

The new Outlook is not yet complete, and some options may not be available or work as expected. You can switch back to the classic Outlook at any time by clicking the toggle button in the top right corner of the window.

And these articles are updated as features are added:

Things to know about the new Outlook for Windows
New Outlook for Windows available to all Office Insiders

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Mitchell Clark 0 Reputation points

2023-06-13T08:39:42.0166667+00:00

Thanks @Faery Fu-MSFT

Yes, appreciate I can switch back at any time, I was just hoping to understand how this development version works so I could see if I could resolve the issue.

Looking forward to the final release.

Thanks!

Mitch
Gary McGuire 0 Reputation points

2023-06-16T15:49:45.64+00:00

If you are using OWA how can the New Outlook be a factor? We have multiple users experiencing this same issue.
Marcus Eyre 0 Reputation points

2023-06-16T16:14:10.02+00:00

So my O365 admin found this on the portal:

Per Microsoft:

"Some users may be unable to see messages with attachments when searching in Exchange Online"

June 14, 2023 at 12:49 PM CDT

Title: Some users may be unable to see messages with attachments when searching in Exchange Online

User impact: Users may be unable to see messages with attachments when searching in Exchange Online.

More info: This issue could affect searches that include messages with attachments in any Exchange Online connection method, including methods such as Outlook on the web and the Outlook desktop client.

Current status: We've rectified the issues occurring in the deployment pipeline, and the reversion process is ongoing, but not yet complete. In parallel, we're continuing to test re-indexing actions in our internal environment to ensure they are effective before proceeding with the broader recrawl in affected environments. We expect that our testing will complete by our next scheduled update, and anticipate that the reversion process may also have completed by that time.

Scope of impact: Some users attempting to search for email messages with attachments in Exchange Online may be impacted by this event.

Start time: Wednesday, May 31, 2023 at 10:30 AM CDT

Root cause: A recent update to improve the indexing of attachments in Exchange Online introduced a code issue, which is resulting in impact.

Next update by: Friday, June 16, 2023 at 2:30 PM CDT

This is exactly what is happening with my user - we found that the emails that aren't showing up in search do in fact have attachments. Hopefully this will get fully resolved soon.
Megan Kates 0 Reputation points

2023-06-30T18:05:09.7133333+00:00

We are having this problem only in the old version of outlook. Switching to new version (which is incomplete) fixes the problem. But would love to have it fixed in the old version for those who are reluctant to switch.

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New Outlook - Missing Items When Search - Indexing Location?

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