Restore access to tenant

Question

Restore access to tenant

Gustav Z 0

Hi,

We have lost admin access to our tenant (and subscription?). It was set up by myself but something has happened and now I can not see it in the Azure portal.

I am the company co owner and have access to the domain, DNS etc if needed to verify.

I have the tenant id written down but cannot find any way to access it. I have a free Azure account/subsribtion but cannot understand how to get in contact with the support team, who would engage the data protection team, or what I should choose when creating a support ticket. I read a post about contact the support but I just don't see how.

Do I need to sign up for a payed support plan or can this be solved anyway? We just use Microsoft for our platform users to login in with their microsoft SSO single sign on.

I also tried to call the support phone but I am only directed to sending in a ticket only.

Any possible solution to gain access to the tenant for us?

Thank you very much in advance.

JamesTran-MSFT 36,911 Reputation points Microsoft Employee Moderator

2023-07-10T18:09:04.3133333+00:00

@Gustav Z

I wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.
Marilee Turscak-MSFT 37,206 Reputation points Microsoft Employee Moderator

2023-07-24T19:03:13.5633333+00:00

Hi @Gustav Z ,

Just checking to see if you were able to get the information you needed?

1 answer

Your answer

JamesTran-MSFT 36,911 Reputation points Microsoft Employee Moderator

2023-07-10T18:09:04.3133333+00:00

@Gustav Z

I wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.
Marilee Turscak-MSFT 37,206 Reputation points Microsoft Employee Moderator

2023-07-24T19:03:13.5633333+00:00

Hi @Gustav Z ,

Just checking to see if you were able to get the information you needed?

Answer 1

Carlos Solís Salazar 18,196 MVP Volunteer Moderator

Thank you for asking this question on the Microsoft Q&A Platform.

You should raise a support ticket with Azure via Phone call.

Global Support Phone Numbers - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 (here you can find the number of the support teams of your region)

Hope this helps!

Accept Answer and Upvote, if any of the above helped, this thread can help others in the community looking for remediation for similar issues.

JamesTran-MSFT 36,911 Reputation points Microsoft Employee Moderator

2023-07-07T19:38:34.13+00:00

@Gustav Z

I wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.

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Restore access to tenant

1 answer

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