Issue to save file into Sharepoint

Question

Hi,

I have a problem below to save O365 Excel file into the Sharepoint folder. Issue arose since the upgrade to Office 365. I pressed Save and there was no response. Can you help?

Answer 1

Hi Peter_1985, it is a pleasure to be able to help you : )

For this issue, I tested locally. In my environment, my office version is 2016, I can reproduce similar situation that there is no response when editing a .xlsm file in app and pressing save.

Finally, I can solve the issue by pressing save as and then replacing the previous file in site.

You can try to see if this solution works in your environment.

Best Regards.

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Answer 2

Hi,

I suggest you go to Contral Panel- Credential Manager, try to remove Office credentials from Web and Windows lists.

After removing Credentials if this issue is still existed, try to check the status of Office license in PC, please follow these steps:
Search CMD, right-click the Command Prompt and run as administrator. Then copy and paste the command, click Enter at last:
cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus

If you are running 32-bit Office on a 64-bit operating system:
cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus

If you can find the Office product key in list, try to remove it by typing the following command with the Last 5 characters of installed product key (I replace it with XXXXX, but what you type in is what you see on your computer) in this interface:
cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX

If the 32bit version of Office installed on a 64bit operation, run the following command:
cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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