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Trying to create Exchange Online account at one.com, but Azure AD custom domain configuration returns "Unable to get the list of domains. Please try again later."
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Christoffer Gullestrup
0
Reputation points
I am trying to create an Exchange Online account with one.com, but their service returns the following error message:
"Unfortunately, we’re unable to create a Microsoft 365 account because there already was a previous Microsoft account linked to this domain. If you created the account with Microsoft directly, you need to remove this domain via the Azure portal: https://portal.azure.com. Check our guide for step-by-step instructions."
I follow the steps, but when I get to the "Azure Active Directory | Custom domain names", I get the following error message:
"Unable to get the list of domains. Please try again later."
However my main Microsoft account is based on "outlook.com" domain name, and the email address I am trying to add, is based on a domain name that I own. However both my kids' Microsoft accounts are using the domain name in question.
The question is, as a domain owner, how do I sever any previous connections, and regain the ability to assign e-mail addresses on my domain to an Exchange Online account?
Thank you in advance!
Azure
Microsoft Security | Microsoft Entra | Microsoft Entra ID
25,253 questions
{count} votes
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Akshay-MSFT 17,961 Reputation points Microsoft Employee Moderator2023-08-04T07:53:08.3733333+00:00 Thank you for posting your query on Microsoft Q&A, could you please confirm the following:
- If you purchased domain one.com from M365 https://admin.microsoft.com/AdminPortal/Home?#/Domains
- If domain one.com is added as custom domain by you in Azure AD or M365 console.
- If yes was that done on a different tenant or same tenant.
- If its done on same tenant then within M365 you could manage it considering a service issue like in below screenshot.
- Still if this does not solve the issue kindly try to remove and reverify the domain.
Thanks,
Akshay Kaushik
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Christoffer Gullestrup 0 Reputation points
2023-08-19T15:39:17.2033333+00:00 I am sorry, but I can now see that my question can be misunderstood.
one.com is a web hosting and domain registrar, and when trying to create a Microsoft 365 Exchange account, they claim that the domain name I own (not disclosed here as I do not want it to be shared publicly), is already registered at Microsoft 365.
I have not registered the domain name in question with Microsoft 365, so I am unable to remove it.
Furthermore the domain name in question is not attached to a company account, as I only have a personal Microsoft account.
How can I proceed? Thank you in advance!
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Akshay-MSFT 17,961 Reputation points Microsoft Employee Moderator
2023-09-04T11:37:25.18+00:00
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