Download Image from Azure gallery

Samuele Provvedi 150

Hi,

When I go to download an image from the Azure portal on my ASHCI demo cluster the image download fails after some time. I tried to load a vhd/x directly from my storage location but I get some errors there too. can you help me solve it? a greeting.

I would like to point out that for images downloaded from azzurro to ashci a non-specific error appears with an empty " " value

When I do "Upload images from ashci to azure" I get an API error.

Thanks for the hand

kobulloc-MSFT 26,346 Reputation points Microsoft Employee

2024-04-20T04:42:13.85+00:00

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Trent Helms - MSFT 2,541 Reputation points Microsoft Employee

2024-03-28T12:01:34.1833333+00:00

Hi @Samuele Provvedi ,

To troubleshoot this issue, we'd need more information about exactly what errors you are getting. I would suggest first by collecting logs and reviewing them to see if it provides you with any clues to your issue. The most common reason I have seen image downloads fail is because of firewalls blocking access to some endpoint, but there are certainly other reasons as well. If you are unable to determine the issue from the logs, I would recommend opening a support request to troubleshoot the issue further.

Hope this helps!
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Samuele Provvedi 150 Reputation points

2024-03-28T12:32:38.9066667+00:00

do you have a link where I can find the rules to open?

i use this Json

https://learn.microsoft.com/it-it/azure-stack/hci/concepts/firewall-requirements

I'll try to get the logs to you as soon as possible

Thanks!!!

Trent Helms - MSFT 2,541 Reputation points Microsoft Employee

2024-04-04T17:24:53.1133333+00:00

Hi @Samuele Provvedi ,

My apologies for the delay in response. The link you provided above has additional links to the firewall requirements for each component. I would review each link and ensure the required endpoints are allowed through the firewall.

Hope this helps!

Samuele Provvedi 150 Reputation points

2024-04-08T09:52:02.9433333+00:00

i've try to add the rule and disable internal firewall in to a node but didn't work
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