Error creating a Cloud Sync Configuration

Question

Error creating a Cloud Sync Configuration

Ron Deasy 5

I am receiving the following error message when trying to create a new cloud sync configuration:

"An unexpected error occurred. Please refresh and try again. Request id: REDACTEDbc60, Time: 2024-04-09T23:42:08"

I have been attempting to create the configuration for over an hour with no success. Can someone offer insight into what might be causing the issue?

MB AC3 5 Reputation points

2024-11-21T22:21:31.5733333+00:00

I am having the same error. It started when I had 1 agent active and cancelled creation of new configuration before finishing. It seems that I got the whole setup stuck in the middle by doing that. I've since installed another Cloud Sync agent on a different server and reattempted creation of new configuration multiple times, but it fails in the same way every time and with nothing extra in the Entra activity logs.

It seems to me that some portion of configuration was created and needs to be removed, but there is nothing available to remove and start over. Issue has been going on for a week.

Thanks,

Michael
Bryan Henson 0 Reputation points

2024-12-17T18:22:41.5433333+00:00

I am legitimately in this exact same situation as you. Bumping this thread in hopes to find a resolution.

2 answers

Your answer

MB AC3 5 Reputation points

2024-11-21T22:21:31.5733333+00:00

I am having the same error. It started when I had 1 agent active and cancelled creation of new configuration before finishing. It seems that I got the whole setup stuck in the middle by doing that. I've since installed another Cloud Sync agent on a different server and reattempted creation of new configuration multiple times, but it fails in the same way every time and with nothing extra in the Entra activity logs.

It seems to me that some portion of configuration was created and needs to be removed, but there is nothing available to remove and start over. Issue has been going on for a week.

Thanks,

Michael
Bryan Henson 0 Reputation points

2024-12-17T18:22:41.5433333+00:00

I am legitimately in this exact same situation as you. Bumping this thread in hopes to find a resolution.

Answer 1

MB AC3 5

I did find a solution. Here are my notes. I hope this helps!

Troubleshot and Successfully Resolved Inability to Create New Cloud Sync Configuration in Entra: Located potential solution in that the account created (ADToAADSyncServiceAccount) when an AAD Cloud Sync server is initially registered needs to have an exception put in place for the conditional access policies requiring MFA on all accounts. Accessed EntraID > Protection > Conditional Access > Policies > and selected “Require MFA for internal users (admins not included) – Basic” policy. Selected Assignments > All users included and specific users excluded > and added “ADToAADSyncServiceAccount” to the list of excluded users. Reattempted creation of new Cloud Sync Agent configuration; !!SUCCCESS!!

Bryan Henson 0 Reputation points

2024-12-18T15:25:05.4966667+00:00

That actually makes sense! It's dumb that Microsoft doesn't have possible solutions like this posted. I will be working with a Microsoft tech support rep in a little bit and I'll see what he says as well. If it's different, I'd love to share it to help other people out.
Bryan Henson 0 Reputation points

2024-12-18T19:48:52.94+00:00

I tried what you suggested but it didn't work. The Microsoft rep listened and looked at the setup and said he's going to need to escalate this and bring in a few other teams. I'll hear back by tomorrow.
MB AC3 5 Reputation points

2024-12-18T19:50:55.13+00:00

Sorry that didn't work, Bryan. I was hoping to have saved you some time. Please let us know what you find.

Thanks,
Michael

Answer 2

Hi @Ron Deasy

Thank you for reaching out to the community forum!

I understand that you are unable to creating a Cloud Sync Configuration and you are getting an error message "An unexpected error occurred. Please refresh and try again."

When setting up a new Cloud Sync Configuration, if you encounter the error message “An unexpected error occurred. Please refresh and try again,” it could be due to a conflict with an existing configuration using the same agent and synchronization direction.

please ensure there are no other active configurations that might be using the same agent and sync direction. If there are, consider removing or modifying the conflicting configuration.

Please make sure the Cloud Sync agent is installed and running on your server and the agent appearing in the portal and is marked as healthy. Also, check the required ports (80 and 443) are open for outbound traffic.

Reference: https://learn.microsoft.com/en-us/entra/identity/hybrid/cloud-sync/how-to-configure

https://learn.microsoft.com/en-us/entra/identity/hybrid/cloud-sync/tutorial-single-forest

https://learn.microsoft.com/en-us/entra/identity/hybrid/cloud-sync/how-to-troubleshoot

Hope this helps. Do let us know if you any further queries.

Thanks,

Akhilesh.

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Akhilesh Vallamkonda 15,355 Reputation points Moderator

2024-04-15T10:21:31.62+00:00

Hi @Ron Deasy

Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Akhilesh Vallamkonda 15,355 Reputation points Moderator

2024-04-18T12:20:43.4533333+00:00

Hi @Ron Deasy

Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

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Error creating a Cloud Sync Configuration

2 answers

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