como remover um dispotivo mdm

Question

There is a device registered in my environment that belonged to a former employee who had the Intune client installed for it to appear on our portal, but this employee left the company a long time ago and we were unable to delete this device, whenever we deleted it later After a day or two it appears again in our environment, I believe it is the client checking in.

Is there any way to permanently delete this device?

Answer 1

@Samuel Santos, Thanks for posting in Q&A. From your description, I know the device will enroll again after the device is deleted in Intune portal.

Firstly, please check the device record in Intune portal to see if the "enrolled by" is the previous user account. If yes, it seems the user account is still active after the user leave the company. You can consider unassign Intune license from this user or disable/delete this suer account.

After that, delete or retire the device in Intune portal if this is a personal device. If this is a corporate device, you can also consider wiping the device for resetting a device before you give the device to a new user,

https://learn.microsoft.com/en-us/mem/intune/remote-actions/devices-wipe#wipe

Hope the above information can help.

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