@Li Zhongmin/KVI Thanks for posting in our Q&A.
To avoid any misunderstanding, we appreciate your help to describe more details and show some screenshots about this issue.
1.Which enrollment method did you use to enroll this device to intune?
2.Is there any error message in log in page?
3.What did you mean "pin update option"?
If there is anything update, feel free to let us know and we will continue to discuss.
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