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Is Android Corporate-owned devices with work profile (COPE) enrollment broken ?
I have not been successful on Android 14 and Android 13 samsung devices using manually feeding the enrollment token on factory-reset devices. I am meeting all the pre-requisites.
By the way, the QR-code that is generated out on Intune portal is NEVER scannable. So that is another issue.
Hi Testuser7,
quick note,
To determine if COPE enrollment is broken on these specific Android versions, I recommend checking official documentation or community forums for any recent updates or issues related to COPE enrollment on Samsung devices. Consider also review troubleshooting guides specific to Android Enterprise device enrollment in your management solution.
Logs, are also a good source to obtain more detail in the process.
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@testuser7, Thanks for posting in Q&A. Based on my researching, I have found a known issue "COPE enrollment for Samsung devices is consistently stuck at device registration." and this seems to be Google issue and still in investigating. Could you confirm if your issue is the same? Did you get any error?
For the issue, did it affect all the Samsung models? Is there's any model still working?
Please collect the above information, feel free to let us know.
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Thanks @Crystal-MSFT for validating.
Yes, I tried 2 samsung devices namely galaxy S23 and A25 Both are latest and having android version 13 and 14 respectively.
Is this known issue documented somewhere ?
thanks @Crystal-MSFT
Also, did you get chance to confirm why the QR-codes generated by Intune Portal are NOT scannable ??
@testuser7, Thanks for the reply. Sorry, I don't find it mention the reason. Maybe you can open case to ask if they can provide the detailed not scannable reason.
@Crystal-MSFT I thought that is why we direct this questions to people like you who are within MSFT This is no-brainer to test out and ask internal team about the root cause.
@testuser7, Thanks for the reply. I fully understand you. But for the known issue I find internally, it doesn't mention the QR code can't scan but stuck in registration. And I also research internally and didn't find the QR code cannot scan issue. So I can't tell you the root cause. I think this need to do further investigation like check the log in the background or collect more logs which is limited in Q&A. So open case to do deep investigate is suggested.
Thanks for your understanding.