Trying to set up CDN but says "The number of profiles created exceeds quota"

alex spruill 0

I was trying to set up CDN/Front Door within my Azure subscription but got the above error yet I've never used CDN before. Why am I getting this error when I've never used this before?? (I'm also new to Azure so I'm sorry if there's a simple solution to this).

GitaraniSharma-MSFT 49,581 Reputation points Microsoft Employee

2024-06-13T15:00:54.64+00:00
Hello @alex spruill ,

Welcome to Microsoft Q&A Platform. Thank you for reaching out & hope you are doing well.

I understand that when trying to setup your first Azure CDN, it fails with the following error "The number of profiles created exceeds quota".

As per the Azure CDN subscription offers and bandwidth throttling document,

Some Azure CDNs offerings are only available to certain subscription types. Bandwidth throttling might also apply depending on your subscription type.

Azure CDN from Microsoft is the only CDN offering that is available to trial subscriptions. Bandwidth throttling is applied for this type of subscription.

For Pay-as-you-go subscriptions, bandwidth for Azure CDN from Microsoft and Edgio gets throttled until the subscription is determined to be in good standing and has a sufficient payment history. The process for determining the subscription status and having throttling removed happens automatically after the first payment has been received. If you have made a payment and throttling hasn't been removed, you can request to do so by contacting support.

All Azure CDNs are available to Enterprise Agreement subscriptions. Enterprise Agreements subscriptions don't have any bandwidth restrictions.

The same functionality as Pay-as-you-go applies to these types of agreements: Visual Studio, MSDN, Students, CSP subscriptions.

May I know what type of Azure subscription you have?

Regards,

Gita
alex spruill 0 Reputation points

2024-06-13T15:21:15.7466667+00:00

Hi Gitarani, thank you for this information. My current subscription says "Azure Subscription", that's all it shows.
GitaraniSharma-MSFT 49,581 Reputation points Microsoft Employee

2024-06-13T15:29:22.3133333+00:00

@alex spruill , could you please check the account type by following the steps shown in the below doc?

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/view-all-accounts#check-the-type-of-your-account
alex spruill 0 Reputation points

2024-06-13T15:52:05.17+00:00

Ok mine is Microsoft Customer Agreement account type.
GitaraniSharma-MSFT 49,581 Reputation points Microsoft Employee

2024-06-13T16:02:47.2+00:00
@alex spruill , thanks for the update.

As per the document,

Microsoft Customer Agreement: A billing account for a Microsoft Customer Agreement is created when your organization works with a Microsoft representative to sign a Microsoft Customer Agreement. Some customers in select regions, who sign up through the Azure website for an account with pay-as-you-go rates or an Azure Free Account may have a billing account for a Microsoft Customer Agreement as well.

So, we need to validate if you have an Azure free account or Pay-as-you-go account.

As I mentioned above,

Azure CDN from Microsoft is the only CDN offering that is available to trial subscriptions. Bandwidth throttling is applied for this type of subscription.

For Pay-as-you-go subscriptions, bandwidth for Azure CDN from Microsoft and Edgio gets throttled until the subscription is determined to be in good standing and has a sufficient payment history. The process for determining the subscription status and having throttling removed happens automatically after the first payment has been received. If you have made a payment and throttling hasn't been removed, you can request to do so by contacting support.

Could you try to check the offer type in your subscription?

In your Azure Portal, search for Subscriptions. In the subscription overview, check the offer type.

Refer: https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/upgrade-azure-subscription#upgrade-your-azure-free-account

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/switch-azure-offer

Regards,

Gita
alex spruill 0 Reputation points

2024-06-13T16:11:22.4766667+00:00

When I go to the Subscription tab, there is no "Upgrade subscription" option or "Offer". I'm fairly certain I have Pay-As-You-Go.
GitaraniSharma-MSFT 49,581 Reputation points Microsoft Employee

2024-06-13T16:25:33.5333333+00:00
@alex spruill , if you believe that you have a Pay-As-You-Go subscription, could you please confirm if you made any payments so far?

As per this document.

The offer of your subscription is shown on the subscription details page.

And if you are still in your first billing period; you must wait for your first billing period to end before you can switch offers.

Do you see any offer ID in the subscription overview page?

If you have a pay-as-you-go subscription, it will be listed as Azure offer ID MS-AZR-0003P or if you have an Azure plan with pay-as-you-go rates, it will be listed as Azure offer ID MS-AZR-0017G.

Regards,

Gita
alex spruill 0 Reputation points

2024-06-13T16:33:33.6866667+00:00

I have not needed to make payments as I only this month started using resources. As far as the "Offer"/"Offer ID" sections, I have neither of those on my Subscription overview tab.
alex spruill 0 Reputation points

2024-06-13T16:39:26.1566667+00:00

This is what I see on my subscription overview page.
GitaraniSharma-MSFT 49,581 Reputation points Microsoft Employee

2024-06-14T08:54:27.6133333+00:00

@alex spruill , thank you for the update.

Your subscription appears to be an Azure plan with Pay-as-you-go rates. However, since no payments have been made yet, I cannot confirm if the bandwidth throttling for Azure CDN can be removed. We can certainly reach out to the support team for further clarification.

So, if you have a support plan, I request you file a support ticket, else please do let us know, we will try and help you get a one-time free technical support.

In case you need help with a one-time free technical support, please respond to the private message with the requested details.

Regards,

Gita

1 answer

GitaraniSharma-MSFT 49,581 Reputation points Microsoft Employee

2024-06-21T06:01:36.1966667+00:00
Hello @alex spruill ,

I understand that when trying to setup your first Azure CDN, it fails with the following error "The number of profiles created exceeds quota".

As per the Azure CDN subscription offers and bandwidth throttling document,

Some Azure CDNs offerings are only available to certain subscription types. Bandwidth throttling might also apply depending on your subscription type.

Azure CDN from Microsoft is the only CDN offering that is available to trial subscriptions. Bandwidth throttling is applied for this type of subscription.

For Pay-as-you-go subscriptions, bandwidth for Azure CDN from Microsoft and Edgio gets throttled until the subscription is determined to be in good standing and has a sufficient payment history. The process for determining the subscription status and having throttling removed happens automatically after the first payment has been received. If you have made a payment and throttling hasn't been removed, you can request to do so by contacting support.

All Azure CDNs are available to Enterprise Agreement subscriptions. Enterprise Agreements subscriptions don't have any bandwidth restrictions.

The same functionality as Pay-as-you-go applies to these types of agreements: Visual Studio, MSDN, Students, CSP subscriptions.

We checked your Azure subscription, and it appears to be an Azure plan with Pay-as-you-go rates. However, since no payments have been made yet, I cannot confirm if the bandwidth throttling for Azure CDN can be removed. We can certainly reach out to the support team for further clarification.

So, if you have a support plan, I request you file a support ticket, else please do let us know, we will try and help you get a one-time free technical support.

In case you need help with a one-time free technical support, please respond to the private message with the requested details.

Kindly let us know if the above helps or you need further assistance on this issue.

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Trying to set up CDN but says "The number of profiles created exceeds quota"

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