Changing Default Phone Number for Teams Speed Dial Contacts

Question

When adding contacts from the global address list to Teams speed dial, it defaults to their mobile phone number instead of their work/office phone. Is there a method to change this setting?

Answer 1

Hi @Adrian Foster

To change the default phone number for Teams speed dial contacts, you can follow these steps:

Update Contact Information in the Global Address List (GAL):

1. Log in to the Microsoft 365 Admin Center.
2. Navigate to “Users” > “Active users”.
3. Select the user whose contact information you want to update.
4. In the user’s details, go to “Contact information”.
5. Update the “Work phone” field and save the changes.

Or according to our official documentation, please refer to the following steps to assign a phone number to a user:

1. Open the Microsoft Teams admin center and log in with a user that is a Global admin. This is usually the account you used to sign up for Microsoft 365.
2. In the left navigation, click Voice > Phone numbers.
3. On the Phone numbers page, select an unassigned number in the list, and then click Edit.
4. In the Edit pane, under Assigned to, search for the user by display name or user name, and then click Assign.
5. To assign or change the associated emergency location, under Emergency location, search for and then select the location. Note If you are assigning numbers to Operator Connect or Operator Connect Mobile users, you may or may not be able to assign or change the associated emergency location. This functionality will depend on your Operator. Contact your Operator for more information.
6. Depending on whether you want to send an email to the user with their phone number information, turn off or turn on Email user with telephone number information. By default, this is on.
7. Click Save.

To assign numbers by using PowerShell, use the Set-CsPhoneNumberAssignment cmdlet. For more detailed information, please refer to Assign a phone number to a user.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---