Trying to install Office 2024, but receiving an error from SaRACmd.exe about Exit Code [1]

Question

Trying to install Office 2024, but receiving an error from SaRACmd.exe about Exit Code [1]

FrostByte 5

I'm trying to install Office 2024, and it indicates that I need to uninstall "" (nothing) and won't proceed. Initially it indicates an old version of Project 2021 and another program, which has since been uninstalled, but now it still fails (after multiple reboots and uninstalling ever other thing that may be remotely related to Office while troubleshooting.

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Answer 1

Jiajing Hua 18,110 Moderator

Hi @FrostByte

Which version of Office 2024 do you want to install?

How did you install Office 2024, via running ODT with configuration file (.xml), installing package downloaded from Services & subscriptions page, or other methods?

Besides, what's the version of your Project 2021, please uninstall it and make sure there is no other Office product installed, and then you may check whether Office 2024 can be installed properly.

Jiajing Hua 18,110 Reputation points Moderator

2024-12-10T06:07:59.5533333+00:00

Hi @FrostByte

Sorry to bother you, just want to check how is this issue going?

Any further issues, welcome to post back.
FrostByte 5 Reputation points

2024-12-10T06:28:41.71+00:00

All old versions of everything have been removed. Not entirely sure what criteria the installer is using to decide that something else needs to be removed, but wish it indicated (or updated over it). I remember Office of yester-year always seemed to do that seamlessly.
Jiajing Hua 18,110 Reputation points Moderator

2024-12-10T08:32:08.23+00:00

Hi @FrostByte

Thanks for your back.

Could you please show me the tool or the file that you used to install Office 2024? Besides, tell us the Office version name, such as: Office Professional 2024 or others that you need to install.

I also suggest you try to search 'offscrubc2r' online, then clicl "Raw", save it to local, delete ".txt" from the extension.

And then run the script to clear previous installed Office products again.

Answer 2

It sounds like you're encountering issues with the installation of Office 2024 due to remnants of an older version. The error code you mentioned, Exit Code [1], typically indicates that there is a problem with the uninstallation process of previous Office products.

Here are some steps you can take to resolve this issue:

Ensure Complete Uninstallation: Make sure that all previous versions of Office and related programs (like Project) are completely uninstalled. You can use the Microsoft Support and Recovery Assistant (SaRA) to help with this process.
Use the Office Deployment Tool: If you haven't already, download and install the latest Office Deployment Tool from the Microsoft Download Center. This tool can help you manage the installation process more effectively.
Check for Leftover Files: Sometimes, leftover files from previous installations can cause issues. You may want to manually check for and delete any remaining Office files in the installation directories.
Registry Cleanup: If you are comfortable with it, you can check the Windows Registry for any leftover entries related to Office. Be cautious, as incorrect changes to the registry can cause system issues.
Reboot and Retry: After making these changes, reboot your computer and try the installation again.

If these steps do not resolve the issue, you may want to consult the Microsoft Community for further assistance.

References:

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Trying to install Office 2024, but receiving an error from SaRACmd.exe about Exit Code [1]

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