A problem with Access packages (EntraID) requests!

Question

A problem with Access packages (EntraID) requests!

Alshalabi, Abdulmohsen 0

I have created an access package with policy that require an approval ( there guest accounst as approvers). While someone submit a request no one recieve an email to approve the request . And at request page in the access package i see that the status is Submitted- Accepted . and never change to pending aproval .

other access packages works fine . is possible that the issue is because the guest approvers ?

Gudivada Adi Navya Sri 21,080 Reputation points Moderator

2025-01-15T13:48:37.71+00:00

Hi @Alshalabi, Abdulmohsen

Thank you for posting this in Microsoft Q&A.

Could you provide more details about the issue? How many guest users are available as approvers? Who is submitting the request— a guest user or an internal user? Only the approvers will receive email notifications to approve the request. If possible, could you share the access package overview page to help us better understand the configuration.

Thanks,

Navya.
Gudivada Adi Navya Sri 21,080 Reputation points Moderator

2025-01-17T15:23:59.8633333+00:00

Hi @Alshalabi, Abdulmohsen

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

1 answer

Your answer

Gudivada Adi Navya Sri 21,080 Reputation points Moderator

2025-01-15T13:48:37.71+00:00

Hi @Alshalabi, Abdulmohsen

Thank you for posting this in Microsoft Q&A.

Could you provide more details about the issue? How many guest users are available as approvers? Who is submitting the request— a guest user or an internal user? Only the approvers will receive email notifications to approve the request. If possible, could you share the access package overview page to help us better understand the configuration.

Thanks,

Navya.
Gudivada Adi Navya Sri 21,080 Reputation points Moderator

2025-01-17T15:23:59.8633333+00:00

Hi @Alshalabi, Abdulmohsen

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

Answer 1

Hi @Alshalabi, Abdulmohsen

I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer.

Issue:

A problem with Access packages (EntraID) requests!

Solution:

Issue resolved by @Alshalabi, Abdulmohsen

As guest users involved as approvers, it will take longer to send the email and update the request status.

If you have any other questions or are still running into more issues, please let me know. Thank you again for your time and patience throughout this issue.

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

Alshalabi, Abdulmohsen 0 Reputation points

2025-01-20T07:45:25.3066667+00:00

Thanks for the reply . Actually there was tottaly no issue. All i had to do is create a new policy . But because there are guest users as approvers it would take more time to send the email and change the status of the request.

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A problem with Access packages (EntraID) requests!

1 answer

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