Azure free trial sign-up

Question

Hi All,

I am trying to register azure portal and avail free trail 200 $ credit, However when i put my number for registration, Azure is not able to validate it and throwing an error "We’re unable to validate your phone number". How do i fix it?

FYI, i have tried all of the below options:

1. Tried registering with new number
2. Tried registering with another email ID
3. Tried switching wifi
4. Tried registering using a different device, ipad and smartphone

Thanks

Answer 1

Refer to https://learn.microsoft.com/en-us/answers/questions/1431273/we-re-unable-to-validate-your-phone-number

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hth

Marcin

Answer 2

Hi Chandra Mukherjee,
Thank you for contacting us from the Microsoft Q&A forum.

To resolve issues related to phone validation during the Azure account creation process, we recommend the following steps:

1.Check Phone Number Requirements: Ensure that the phone number you are using for verification meets the necessary requirements. Note that Voice-over-IP (VoIP) numbers cannot be used for this process. Make sure your phone can receive calls or SMS messages from a United States-based number, and double-check the phone number you entered, including the correct country code.

2.Troubleshooting Resources: For detailed troubleshooting steps, please refer to this guide: Troubleshoot Azure Sign-Up.

3.Contact Customer Support: If you continue to experience issues, we recommend contacting Microsoft Support directly. You can find the customer service phone numbers specific to your country here: Global Customer Service Phone Numbers. When you speak with a representative, inform them that you are unable to validate your phone number, and they will create a support ticket and escalate your case to the Azure Subscription/Account Review team.

4.Creating a Support Ticket: Alternatively, you can create a support ticket through the Azure portal by following these instructions: Create Azure Support Request. If you have access to a different tenant, you can also create a support ticket from there.

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