How to fix "Unable to validate your phone number" and "Account must be in good standing to sign up" for Azure Subscription?

Question

Hello, I am from Malaysia, and I cannot sign up for Azure's subscription with error of "unable to validate phone number", then after several attempts with solution from Help.Microsoft and Q&A, I get "Account must be in good standing to sign up". I tried 4 different phone numbers since yesterday (Jan 21st, 2025), none of them can be validate.

I have called the support number + 603 9212 1942, but it only notifies me to go check Help.Microsoft. I tried to go to Service Hub to login but it shows "Sorry but we are unable to sign you in at this time".

Besides, I tried to contact Help + Support from Azure, it shows the solutions that I have tried multiple times, but none of them get the subscription validation working.

May I know what can possibly solve this issue I am facing? Thank you in advance.

These are the links that I've been referring to

1. https://learn.microsoft.com/en-au/answers/questions/2124700/how-to-fix-we-re-unable-to-validate-your-phone-num
2. https://learn.microsoft.com/en-us/answers/questions/1431273/we-re-unable-to-validate-your-phone-number
3. https://learn.microsoft.com/en-us/answers/questions/1431080/we-re-unable-to-validate-your-phone-number
4. https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
5. https://answers.microsoft.com/en-us/outlook_com/forum/all/were-unable-to-validate-your-phone-number/19f9bdd6-7808-4d55-9e64-5e239aef34f9?from=ContactUsWebBCQR&CorrelationId=39f2076a-565e-4e8b-b767-a943cf10c483

Answer 1

Hi Eugene Tew,

Thank you for contacting us from the Microsoft Q&A forum.

To resolve issues related to phone validation during the Azure account creation process, we recommend the following steps:

1.Check Phone Number Requirements: Ensure that the phone number you are using for verification meets the necessary requirements. Note that Voice-over-IP (VoIP) numbers cannot be used for this process. Make sure your phone can receive calls or SMS messages from a United States-based number, and double-check the phone number you entered, including the correct country code.

2.Troubleshooting Resources: For detailed troubleshooting steps, please refer to this guide: Troubleshoot Azure Sign-Up.

3.Contact Customer Support: If you continue to experience issues, we recommend contacting Microsoft Support directly. You can find the customer service phone numbers specific to your country here: Global Customer Service Phone Numbers. When you speak with a representative, inform them that you are unable to validate your phone number, and they will create a support ticket and escalate your case to the Azure Subscription/Account Review team.

4.Creating a Support Ticket: Alternatively, you can create a support ticket through the Azure portal by following these instructions: Create Azure Support Request. If you have access to a different tenant, you can also create a support ticket from there.

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