Why does ConversationTranscriber lose connection to server after about 20 min?

Question

We are doing a live transcription speech to text using the ConversationTranscriber. After calling startTranscribingAsync it runs for about 20 min before a canceled event is received with an error saying "Unable to contact server. StatusCode: 0, undefined Reason:" There is also an error code of 7. This happens on a consistent basis.

SpeechServiceConnection_RecognitionEndpointVersion: 2

Answer 1

The token expires after 10min. Need to implement a resource key instead of access token.

https://learn.microsoft.com/en-us/azure/ai-services/authentication

Answer 2

Hi Mojica, Christopher

I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to accept the answer.

Ask: Why does ConversationTranscriber lose connection to server after about 20 min?

Solution: The issue is resolved. That The token expires after 10min. Need to implement a resource key instead of access token.

https://learn.microsoft.com/en-us/azure/ai-services/authentication

If I missed anything please let me know and I'd be happy to add it to my answer, or feel free to comment below with any additional information.

If you have any other questions, please let me know. Thank you again for your time and patience throughout this issue.

 

Please don’t forget to Accept Answer and Yes for "was this answer helpful" wherever the information provided helps you, this can be beneficial to other community members.

Thank You.