Subription is no longer active

Question

Dear Team,

Good day.

I would like to ask if you can assist me.

We are using Business outlook hosted by Etisalat here in UAE.

Dated 17/3 when I was trying to log in my email, it showing that it is no longer active.

I contacted the Etisalat and they said we might facing issue in our Microsoft office.

However, we can access Gmail, google except for outlook.

Should you have any questions, please feel free to send me email at ******@gmail.com.

Thank you,

Ethel Puga

+971 564331923

Answer 1

Hi @Sales ,

Based on your description, this error message may occur when your subscription is no longer active or has been blocked by the admin. I suggest you may firstly refer to following information to narrow down:

1. Login Office 365 admin center >Billing >Your products, make sure the license is still in active:
2. Try to re-assign the license, wait for a while to let changes take effect.
3. Use browser InPrivate mode (to avoid caches), and confirm if user can access Outlook Web App.

If issue still exists, please provide more detailed information, so that we can give more appropriate suggestions.

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