Hi Lee Cobley,
The issue could be due to regional quota limits on your Azure subscription or Lab Plan, which may restrict the creation of new labs or virtual machines despite having the necessary permissions.
https://learn.microsoft.com/en-us/azure/lab-services/capacity-limits
https://learn.microsoft.com/en-us/azure/lab-services/how-to-migrate-lab-acounts-to-lab-plans
Switch to the correct Azure AD tenant & subscription
labs.azure.com only shows labs in the directory and subscription where the Lab Plan exists—click your account in the top-right of the portal or labs.azure.com and select Switch Directory to the tenant that contains your labs
According to Microsoft documentation
Labs don’t inherit any roles assignments from the lab plan. However, role assignments from the resource group are inherited by lab plans and labs in that resource group.
So even if you are a Lab Creator on the Lab Plan, that does not automatically grant access to individual labs, unless your role is scoped to the lab itself or to the resource group that contains the labs.
To resolve this issue and see your labs on labs.azure.com, in your Azure portal, navigate to the resource group that contains your lab. Open Access control (IAM). Click view my access and check if your role (e.g. Lab Creator) is scoped at the resource group or lab level. If it's only assigned at the subscription or lab plan level, it will not propagate to the individual lab. You can either re-assign the Lab Creator role at the resource group level, or assign yourself as Lab Owner/Contributor on each individual lab.
Microsoft’s guide explicitly states-
Grant permission to create or manage your own labs for all lab plans within a resource group which clearly says the role must be scoped at the resource group or lab plan, and not just the subscription.
Grant permission to create or manage your own labs for all lab plans within a resource group.
https://learn.microsoft.com/en-us/azure/lab-services/concept-lab-services-role-based-access-control
To access your existing labs, visit https://labs.azure.com, sign in using your Azure AD credentials, and select the appropriate Lab Plan from the drop-down menu at the top to view all associated labs.
https://learn.microsoft.com/en-us/azure/lab-services/how-to-manage-labs?tabs=lab-services-website
Retirement Notice: Keep in mind that Azure Lab Services is set to be retired on June 28, 2027. It might be a good idea to start considering other Microsoft services or partner solutions for your lab environment, especially as you're managing resources for students.
https://learn.microsoft.com/en-us/azure/lab-services/retirement-guide
Create/manage new labs in the Azure portal:
https://learn.microsoft.com/en-us/azure/lab-services/quick-create-resources
https://learn.microsoft.com/en-us/azure/lab-services/how-to-add-lab-creator
If found information helpful, please click "Upvote" and "Accept Answer" on the post to let us know.
If the issue still persist, share me the exact error messages displayed when you try to access or create labs?
Thank you.