My IP is blocked on numerous Microsoft services, can it be delisted please

Question

My IP is blocked on numerous Microsoft services, can it be delisted please

Phil 0

Microsoft appears to be blocking my IP across its services.

I recieve the error above when attempting to access for example

https://portal.azure.com/

https://office.live.com/

https://onedrive.live.com/

In addition attempting to sign in on windows to apps such as Xbox

This is an IP block as impacts all devices on this network.

It is fine on a different IP

I have already spoken to my ISP who confirms they are not blocking anything.

Can I be directed to have my IP whitelisted please?

3 answers

Your answer

Answer 1

Jayden-P 4,195 Microsoft External Staff Moderator

Hi @Phil

Thank you for posting your question in the Microsoft Q&A forum.

Based on the information you have provided, I am so sorry about the inconvenience you are facing.

Can you please share some more information so I can assist you better.

Are you using business or personal account?
Have you tried using incognito web to access those links?
Please clear cache and web browser then try signing in again.
If you are using VPN, turn it off to check if you can access the page.

Please give more information such as error message or screenshots.

Thank you for your understanding

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Phil 0 Reputation points

2025-06-11T15:56:53.1666667+00:00

Hi,
Thank you for responding

To answer

I am a personal user

Yes they do not work in incognito. They do not work on other devices with the same IP as it is an IP issue not a device issue

Clearing cache does nothing as the block is on the IP

The problem is on my normal IP without a VPN enabled

I actually have to turn a VPN on to access these sites and even this forum otherwise I get the blocked message.

So my home IP is blocked

I have attached the message I see across all these sites ipBlock.png

My IP needs to be removed from a blocklist, is there a contact for this?

Many thanks

Phil
Jayden-P 4,195 Reputation points Microsoft External Staff Moderator

2025-06-12T07:11:30.9133333+00:00

Hi @Phil
Thanks for your response.

You could try delisting your IP via https://sender.office.com/
If this doesn't work, you can contact Microsoft Support Team via
Contact - Microsoft Support

Customer service phone numbers - Microsoft Support
Jayden-P 4,195 Reputation points Microsoft External Staff Moderator

2025-06-13T07:27:03.5133333+00:00

Hi @Phil

May I know if you have got any chance to check my answer?

If the issue has been resolved, please mark the helpful replies as answers.

This helps others in the community facing similar problems.

Thanks for your understanding.

Answer 2

Phil 0

Hi Jayden,

Thank you, but sadly no solution has been provided

I have tried the delist service for office a few times and the block remains, it seems that is just for emails.

The two provided links are just support circles that just give AI suggestions.

Even calling is just a robot that tells you to visit the website.

Answer 3

Jayden-P 4,195 Microsoft External Staff Moderator

Hi @Phil

May I ask if you are using any firewalls or virus protection applications?

I found an article that if you have those on, they could block M365 sites.

In this solution, you can add these Azure, OneDrive, Outlook URL in exception's tab with your virus protection app.

You can find more details at The request is blocked - Microsoft Community

Please try and let me know if it works.

Phil 0 Reputation points

2025-06-13T11:05:43.8733333+00:00

Hi Jayden,

No, not firewalls set and as soon as I change my IP (e.g Use a VPN) all the sites work.

So its certainly a block on my IP address, sees very poor design that the request blocked error page has no contact service.

Unfortunately my IP is fixed so I cannot get my ISP to allocate a new one either.

Again I appreciate you attempting to find a solution.

Thanks

Phil
Jayden-P 4,195 Reputation points Microsoft External Staff Moderator

2025-06-13T11:12:05.01+00:00

Hi @Phil

Thank you for letting me know the details.

Once again, I am so sorry that I was unable to resolve your problem.

If you think my information is helpful and help you partially, please mark it as "Accepted answer".

This will help other people are facing this issue in the community.

Thanks for your understanding.
Phil 0 Reputation points

2025-06-13T11:14:06.9066667+00:00

I am going to keep this open for now while I attempt to find other solutions
If I find one ill update as the solution

Thanks

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My IP is blocked on numerous Microsoft services, can it be delisted please

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