Synaptics TouchPad Driver Problem!

Question

My laptop dosen't have touchpad drivers and when i look into device manager then i see that it says nowhere that i even have a touchpad but it is on my laptop. device manager only shows my mouse what i use navigating around the laptop.

When i try to install synaptics drivers then it prompts this message and dosen't install the drivers.

Answer 1

This problem sounds very similar to mine. Hoping for a solution.

I posted as a reply to  <link> "https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Synaptics-SMBus-TouchPad-Drivers-for-Windows-10-build-1803/m-p/6869807/thread-id/182095" but that post is over a year old so wish to bring this new symptom to the attention of HP. 

After installation of Microsoft update [June 26, 2019 — KB4509478 (OS Build 17134.860)] the Synaptics touchpad ceased to function.

I tried various steps to get it back, without success. Need a solution from HP.

Here is what I've tried:

1. removal of Synaptics Touchpad device using Microsoft Windows 10 Control Panel > Device Manager
2. removal of Synaptics Touchpad driver taskbar widget from Microsoft Windows 10 Control Panel > Programs and Features
3. restart
4. download sp92533.exe (from HP FTP site) v 19.5.10.75 and install
5. restart
6. perform detect new hardware in Microsoft Windows 10 Control Panel > Device Manager
7. set View Hidden Devices in Microsoft Windows 10 Control Panel > Device Manager

Nothing seems to work. I suspect that HP needs to develop a new revision of the driver compliant with KB4509478 and/or Microsoft must repair the update to be compatible with Syntapics Touchpad.

Please help. HP Notebook computer is now becoming difficult to use without Touchpad.

HP Notebook 81EB Product ID X0S22UA#ABA, Serial Number CND7183MTL

Answer 2

that didn't help because if i remove my usb mouse fom the laptop, then there is no mouse or touchpad in the device manager to where i could download the driver. i even tried it with my mouse plugged in but it didn't help.

Answer 3

Hi Ragecrafterz

I thought you may be running a Dell system, this ia actually a known issue on Dell laptops . . .

Have a look at the answer posted to this thread, it involves installing an older version of that driver, and then let it update:

https://www.dell.com/community/Laptops-General-...

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Answer 4

Laptop is Dell Inspiron 15 7566 Gaming.

Answer 5

Hi Ragecrafterz

What is the Make and exact Model No. of your laptop - that will be printed on a sticker on the underneath bottom casing . . .