Message says "The Microsoft account doesn't exist. Enter a different account or get a new one."

Question

I am trying to sign in to a new computer using my Microsoft account. I know the account is valid because it is the same one I am using in this forum. But, I get a message saying "The Microsoft account doesn't exist. Enter a different account or get a new one." What do I do?

By the way, I have no idea what I'm supposed to enter in the "Tags" field below. There is nothing that tells me what types of things I can enter. That is frustrating because the field is required.

Answer 1

I have the same problem, I don't know how to fix it

Answer 2

My answer is to jettison Microsoft for something that works. I'm retired and just want to look at the news and leave comments and don't GAF about accounts and signing in and administrators and work/school. This thing does so much stuff that it can't do anything.

Answer 3

I found the solution! Most of the other answers were totally useless or not correlated or not providing a solution.

You need to follow these steps:

(1) open Settings > Accounts > Access work or school > Add a work or school account > Connect

(2) If already available, click on Join this device to Microsoft Entra ID

If not, you first need to insert your work/school email address, than click on the above link.

(3) Click on Join this device to Microsoft Entra ID

(4) Insert your Microsoft work account credentials

(5) Confirm by clicking on Join

Now you will be able to logout from the current account and use a work account for logging in. Unfortunately, I believe you cannot convert a local account into a Microsoft work account.

Answer 4

Any progress or updates?

--please don't forget to Accept as answer if the reply is helpful--

Answer 5

This is a source of great frustration for me now on two new computers. It leaves us feeling pretty insecure and it's a Microsoft product not working with another Microsoft product. This is BS