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Most of the users are getting "please wait issue" while taking remote desktop from Work from home laptop.
This happens when users are trying to log in with their domain accounts. When the issue is reported, we IT team can log in with our Domain accounts and reboot the system. The user will be able to log in now, but the issue comes back again after a day or two . At the same time another user can login without any issues in same PC. Most of the systems are running in W10 20H2 and 21H1 build.
Most of the users are connecting RDP over Forti client VPN and Z scalar Private Access.
Please help me to find out the issue.
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More than a year later and I am still seeing this, also in Windows 11 21H2.
Login as another user and it works OK. But the first logged in user is stuck and all I can do is force lo them off, causing them to lose work. However, I am then able to log back in as the original "stuck" user. But then the Windows Explorer seems to be working only partially. e.g. Things don't display fully, in the Start menu and I can't right-click on things to get the context menus to pop up. Restarting explorer.exe seems to fix this. So, this suggests to me these "Please wait" hang ups are going to be related to a system resource depletion issue that is either caused by or directly affects explorer.exe, preventing users from reestablishing their Remote Desktop sessions. Next time this happens I'm going to try simply killing the explorer.exe process in the stuck user's processes list, while logged in as another (admin) user, to see if I can get back into the stuck session to save unsaved work.
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Yes, sadly it is still a problem. We have more than 200 desktop PC's and almost everyday someone calls our department to reboot his/her PC because of this Login Screen hangout...
I will check this Windows Explorer thing the next time someone calls me.
OK. Killing explorer.exe made no difference. I have discovered that if I log into the same machine as another admin user and then go to Task Manager and Connect to the session that is stuck, I am able to get in. So, this is not a resource depletion issue. It appears to be something else. Once I am in as the user, I am able to use the system as normal. However, if I disconnect and try reconnecting as that user, I get the same "Please wait" screen. So, go in as the admin user and Connect to the stuck session and can carry on using. So, I close, save and reboot and everything is back to normal until the next time it happens!
We also have been facing this issue quite sometime now and there is no fix. Microsoft case is open for more than 6 months and still no solution to this. Not sure when this issue will be fixed. @David Jones Do you use McAfee in your environment as the antivirus solution?
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Same here! User is working from home with a domain joined laptop connecting via VPN then RDP to her office desktop PC. I'm taking calls from her everyday I login to her computer log her off then she can continue working.
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Hi everyone
I have fixed this problem after I restart the computer which I want to remote lol.
Hope it would be helpful for you
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Same way with you, I restart the computer which I want to remote. And now I can remote the computer.
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I had the same issue and found that pressing CTRL+ALT+END (not DEL) on your keyboard worked, as suggested here: