Problem with Facebook & Authenticator? Need help!

Question

So, I had an issue logging into my Facebook account, and it came up saying my account had been locked, and then I needed to use an Authenticator app.

Already had Microsoft Authenticator set up, but hadn’t been using it - thought it would be simple enough to do.

Well, I’ve now spent over two hours still trying to log in.

I kept clicking on use on the same device, got enter the confirmation code, and the continual timer wheel/circle of doom!!!

Then it says in “red you need to authenticate before you can proceed”. Even if I regenerate another code, it does the same thing.

Even if I scan the qr code from my iPad using my phone, it does the same thing.

What can I do to resolve this???

Answer 1

Dear Nicola,

Good day, thanks for querying in this forum, we’re happy to help you.

From your description, it seems that you cannot sign in your Facebook account, you have set Microsoft Authenticator for it, however, you still cannot sign in successfully.

If my understanding is right, we’d love to help you, since our category focus on general troubleshooting and built-in features in Office 365 products, the question you mentioned is related to sign in issue of Facebook account and Microsoft Authenticator, we’d suggest you go to Microsoft Authenticator - Microsoft Q&A to post a new thread, which is specific channel to handle such situation. The engineers in related team will focus on your specific scenario and provide specific suggestions.

If the scenario above is not consistent with yours, you can also post back and point that.

Your understanding and patience will be highly appreciated. I hope that you are keeping safe and well!

Sincerely,

Sukie | Microsoft Community Moderator