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I tried to scan QR code by using Microsoft authenticator app to log in Microsoft 365 account but when I scan the code it shows activation failed or your code is incorrect. How to resolve this issue

Anonymous
2025-01-24T01:05:46+00:00

I log in to my Microsoft 365 account but after logging in it shows action required for your account security. I follow the steps but it shows download Microsoft authenticator app and scan a QR code by using Microsoft authenticator app. When I scan QR code in authenticator app it shows activation failed. How to resolve this issue. I tried different methods but couldn't verify my account

Microsoft 365 and Office | Install, redeem, activate | For business | Other

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  1. Anonymous
    2025-01-24T02:45:11+00:00

    Hello Iqra Hussan

    Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

    Based on your description, you're having trouble with accessing your account due to MFA authentication. In this scenario, the best way is to reset your MFA option, so that you can re-configure it when you login the next time.

    I understand that you're having trouble accessing your account. Since your query is regarding the Microsoft Authenticator app, we have a separate community team, so it is recommended to post through Microsoft Authenticator - Microsoft Q&A so that a support agent from that team can verify and provide you with the necessary information.

    Alternatively- if you're using a Business/ work account, these accounts are fully controlled by the company. You can contact your M365/IT administrator so they can reset MFA and remove the previous authenticator app sessions or add another authentication method for you through the Azure admin portal, such as phone/SMS, so you have more options for accessing your account. More information on how to add them here. Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn

    If you need guidance on how to find your admin, see How do I find my Microsoft 365 admin? - Microsoft Support

    **If your account is Microsoft personal account (outlook.com/live.com/Hotmail.com):**please simply reply back to me, so I can engage Microsoft personal account's team for further assistance. 

    If you are the admin only and not able to access your account, you need to contact Data protection team because we are from community team and we are not authorized to reset any user/admin account. Data Protection Team is the only support team to check and reset account. To find contact number of Data Protection team, please check Global Customer Service phone numbers - Microsoft Support.

     Apologies for redirecting you to different community , As we are community team, we have limited permissions in handling the current scenario you've brought to our attention.

    Thank you in advance for your understanding. Your patience and cooperation will be greatly appreciated. I hope for all the best!

    Sincerely,

    Shajia Afrin | Community Moderator

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