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Word document help

Anonymous
2025-01-19T11:27:44+00:00

I have got a virus on my macbook and it is cashing word to crash on my device.

I am a university student writing my dissertation and I am unable tos we the work which should be on auto save. It has uploaded the original document from weeks ago.

Please is there a way you can find these documents for me

Microsoft 365 and Office | OneDrive | For education | MacOS

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  1. Anonymous
    2025-01-19T12:06:45+00:00

    Hi Isabelle Whinney (s246111),

    Greetings. Thank you for posting the thread to our community.

    I understand your concern, it seems you’ve encountered issue of your Word document. For the situation you’ve encountered, I do understand the inconvenience caused and feel very sorry about it.

    As far as I know and based on your description, to retrieve your Word documents, generally, if you’ve enabled the AutoSave of the file which the file is stored in OneDrive, I suggest you can try go to view your file’s Version history: Restore a previous version of a file stored in OneDrive - Microsoft Support or try to Restore your OneDrive within 30 days: Restore your OneDrive - Microsoft Support and check whether you can restore your file or not.

    If the AutoSave isn’t properly enabled, I suggest you can try go to AutoRecover: Recover files in Office for Mac - Microsoft Support and check whether you can restore your file or not.

    If you’ve tried the methods above and still cannot restore your file, I’m afraid this issue needs to be investigated from back end to find the cause. The Microsoft Support Team has higher permission to remotely assist you and collect background logs for the root cause. This is a more efficient way in handling this case for you.

    If you are an admin, I recommend you get support by following steps from this link: Get support - Microsoft 365 admin | Microsoft Learn.

    If you are not an admin, you can contact your admin to contact Microsoft support. You can look for the way to find your admin through this link: How do I find my Microsoft 365 admin? - Microsoft Support.

    Please accept my apologies for redirecting you to the related team support, as the moderators in this community have limited resources and permission to verify the backend information and to get the quick and better assistance, we requested for this.

    Appreciate for your patience and understanding.

    Hope you having a nice day and wish you a brilliant year ahead as well. 😊

    Sincerely,

    Harry | Microsoft Community Moderator

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