Infinite loop help me

Question

So a little while ago i got hacked on xbox pc app and ever since i got hacked i couldn't make a new account and it just doesn't let me make a new account and i bought minecraft on a google xbox account and it needs xbox to open the game for some reason, i have never seen that email in my life could someone help because it just puts me in a infinite loop, i have tried resetting the app and redownloading it but it wont work. help asap pls

Moved from: Microsoft Security | Microsoft Defender | Microsoft Defender for Identity

Answer 1

Hi benny huang,

Thank you for reaching out to Microsoft Q&A forum.

This incident happens when the Xbox app continues to use cached sign-in details from an account that is not yours, which leads to repeated email verification requests.

Please follow these steps to resolve the known issue:

1. Recover the hacked account immediately

• Go to https://account.live.com/acsr.
• Enter the hacked email and provide verification details

2. Change password and enable 2FA

• After regaining access, set a strong new password.
• Enable Two-step verification in Advanced Security Options.

3. Check linked accounts

• Go to https://account.microsoft.com > Your info > Linked accounts.
• If you see any unfamiliar accounts, remove them immediately.

4. Sign back in with the recovered account

• Sign in with your main account.
• Then open Minecraft. It will recognize your license if you are using the correct account.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.