copilotstudio.microsoft.com is not loading

Question

copilotstudio.microsoft.com is not loading

Christiane Schmelter 20

Hi, the above mentioned website does not load as expected. The loading screen remains though all preferences shall be OK. How to deal with this? What could I check? Thanks Christiane

Philip Delgado 0 Reputation points

2026-04-16T17:50:56.9366667+00:00

Do you have any other suggestions? This is supper frustrating! Microsoft solutions and pages should just work! Aren't you supposed to be an industry leader? What a joke!

This is not a cookie issue! I get the same result on different machine and different browsers.
JASON 5 Reputation points

2026-04-17T00:55:03.2566667+00:00

Hey guys, did you fix this? I'm coming across the same issue- have tried all the usual troubleshooting to no avail.
Daryl Gorton 171 Reputation points

2026-05-06T18:05:08.85+00:00

Having the same issue. Did anyone find a fix for this? I've already paid for three months of Copilot Studio and haven't been able to use it at all. I'm ready to cancel my subscription at this point and move to an AI platform that actually works, and a company that actually wants to help the customers who are paying hundreds of dollars for their services. I've tried ALL of the suggestions below. Different browsers, different computers, Incognito modes, tried on different internet providers. When logging in, it just spins and spins and spins. Doesn't matter which browser, which computer, which Incognito mode. Always the same. Microsoft sucks.
Anthony Bateman 0 Reputation points

2026-05-10T16:57:57.24+00:00

Same issue. Enshittification at its finest. What a dumpster truck fire of a disaster.

1 answer

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Philip Delgado 0 Reputation points

2026-04-16T17:50:56.9366667+00:00

Do you have any other suggestions? This is supper frustrating! Microsoft solutions and pages should just work! Aren't you supposed to be an industry leader? What a joke!

This is not a cookie issue! I get the same result on different machine and different browsers.
JASON 5 Reputation points

2026-04-17T00:55:03.2566667+00:00

Hey guys, did you fix this? I'm coming across the same issue- have tried all the usual troubleshooting to no avail.
Daryl Gorton 171 Reputation points

2026-05-06T18:05:08.85+00:00

Having the same issue. Did anyone find a fix for this? I've already paid for three months of Copilot Studio and haven't been able to use it at all. I'm ready to cancel my subscription at this point and move to an AI platform that actually works, and a company that actually wants to help the customers who are paying hundreds of dollars for their services. I've tried ALL of the suggestions below. Different browsers, different computers, Incognito modes, tried on different internet providers. When logging in, it just spins and spins and spins. Doesn't matter which browser, which computer, which Incognito mode. Always the same. Microsoft sucks.
Anthony Bateman 0 Reputation points

2026-05-10T16:57:57.24+00:00

Same issue. Enshittification at its finest. What a dumpster truck fire of a disaster.

Answer 1

The issue is most likely related to browser cookies, pop‑ups, or cached data preventing the Copilot Studio site from loading correctly.

Try these checks in order:

Allow cookies (including third‑party cookies)
- In Microsoft Edge:
  - Go to Settings and more > Settings > Cookies and site permissions > Manage and delete cookies and site data.
  - Make sure Block third-party cookies is set to Off.
- In Google Chrome:
  - Go to Settings > Privacy and security.
  - Make sure Allow third-party cookies is selected.
- In Firefox or Safari, ensure tracking protection or cross‑site tracking settings are not blocking cookies for Microsoft sites.
Enable pop‑ups for the site
- If the browser shows a “pop‑up blocked” icon in the address bar when opening Copilot Studio, allow pop‑ups for that site.
Clear cache and cookies for the site
- In the browser, clear cookies and cached images/files (at least for Microsoft and Copilot Studio domains), then close and reopen the browser and try again.
Try an InPrivate/Incognito window
- Open a new InPrivate/Incognito window and sign in to Copilot Studio there. This bypasses most cached data and some extensions.
Try a different browser
- Use a modern browser version (for example, Chrome 91+, Firefox 89+, Safari 16.4+). If it works in another browser, the issue is likely due to settings or extensions in the original browser.

If the page still hangs on “loading,” collect details (browser, version, any error messages in the browser’s developer console) and contact Microsoft support with that information.

References:

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copilotstudio.microsoft.com is not loading

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