Verifications code

Question

Every day Microsoft send email for verifications code I didn't asked for ... Please let me know why send this msg and Whatsapp e

Answer 1

Microsoft sends verification codes when there is a sign-in or security-related action on the account.

If verification codes are being received every day without being requested, the most common reasons are:

1. Someone is trying to sign in to the account
   • Another person may be entering the email or phone number by mistake or trying to access the account.
   • If the code is not entered, the account remains protected.
2. Delayed or repeated delivery of old requests
   • A code requested earlier may arrive late, or multiple attempts may cause several messages to be delivered.

Important guidance from Microsoft:

• Do not respond to or use any verification codes that were not requested.
• Treat unexpected codes as a possible sign that someone is trying to access the account.
• Review and strengthen account security (for example, by following the guidance in "How to help keep your Microsoft account secure").
• Consider going passwordless (using Microsoft Authenticator, Windows Hello, SMS/Email codes, or security keys) to improve security and reduce unwanted prompts.

If verification codes or security messages are received by SMS:

• Messages from the short code 69525 or from “Microsoft” can be genuine and are used for security verification codes and account activity alerts.
• If a link is included, genuine Microsoft links in SMS start with aka.ms.
• If a message was not requested, do not click any links; instead, go directly to https://account.microsoft.com or https://account.live.com in a browser to review account activity.

If these unrequested codes continue:

• Sign in to the Microsoft account security page and review recent activity.
• Update security info (phone, email, and sign-in methods) and remove anything not recognized.
• Follow the steps to help keep the account secure and consider enabling passwordless sign-in.

WhatsApp is not used in the provided guidance as an official Microsoft verification channel. Verification codes are sent by SMS, email, or via Microsoft Authenticator and other supported methods.

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References:

• Why is Microsoft texting me?
• Troubleshoot Microsoft verification code issues

Answer 2

Dear @Enas,

Thanks for submitting your concern. I understand how worrying it can be to receive Microsoft verification code emails and WhatsApp messages every day when you didn't request them. 

These verification codes are sent automatically when someone or something attempts to access your account and an additional identity check is required. This usually means Microsoft is blocking the attempt and asking for confirmation in order to protect your account. 

Common reasons include: 

• Someone trying to sign in from an unfamiliar device or location. 
• Someone attempting a password reset or a change to security information. 
• Microsoft detecting unusual or suspicious sign-in activity and triggering additional protection. 

Below are the recommended steps to help protect your account and understand what is happening: 

Note: Since you didn't specify whether your account is personal or a work or school account, I am sharing a set of steps that can help you verify the issue across all scenarios. 

Step 1: Don't share or approve any verification code 

If you didn't initiate the sign-in, don't enter, share, or approve the code. Receiving a code doesn't mean your account was accessed successfully. It usually means the attempt was stopped. 

Step 2: Review recent sign-in activity 

Checking sign-in activity helps confirm whether there were attempts you do not recognize. 

• Scenario 1: If this is a work or school account: 

Visit https://mysignins.microsoft.com 

Review the recent sign-in list and check locations, devices, and apps. 

If anything looks unfamiliar, move to Step 3 immediately. 

• If this is a personal Microsoft account 

Visit https://account.microsoft.com/security 

Select Review activity and look for sign-ins you don't recognize. 

Step 3: Change your password immediately 

Changing your password helps stop any repeated attempts. 

• For work or school accounts: 

Go to https://myaccount.microsoft.com 

Select Change password and set a strong, unique password you do not use elsewhere. 

• For personal Microsoft accounts: 

Go to https://account.microsoft.com/security 

Select Change password and complete the update. 

Step 4: Review and update your security information 

Since you mentioned receiving WhatsApp verification messages, this usually means a phone number is set as a verification method. 

• For personal Microsoft accounts: 

Go to https://account.microsoft.com/security 

Select Manage how I sign in. 

Remove any phone number or email you don't recognize. 

Add a secure method you control, such as Microsoft Authenticator or another trusted option. 

• For work or school accounts: 

Security information may be managed by your organization. If you cannot edit it, contact your IT administrator for assistance. 

Important: Receiving verification codes means Microsoft’s security protections are actively working. As long as you don't share or approve the code, your account remains protected. 

As a moderator, I don't have the tools to investigate your specific account directly because this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. However, I will try my best to guide you as clearly as possible.     

I hope this information is helpful. If you have any questions or need further support, please don’t hesitate to reach out at any time. 

Thank you for your patience and understanding. 

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