Error message

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Error message

Christopher Ward 0

Trying to uninstall Adobe Acrobat. I get an Error message- the feature you are trying to use is on a network resource that is unavailable.

Also get the samemessage when I open QuickBooks

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Answer 1

Sin-D 10,400 Microsoft External Staff Moderator

Hi Christopher Ward,

I understand you're seeing the error "The feature you are trying to use is on a network resource that is unavailable" when trying to uninstall Adobe Acrobat, and you also receive the same message when opening QuickBooks.

Have you already tried the Q&A Assist suggestions? In addition, could you please confirm:

Is this a personal Windows 10 Home device?
Did the issue start after an update, software cleanup, or drive change?
Do you see any error codes in addition to the message above?

In the meantime, please try these steps:

Press Windows + R, type services.msc, and press Enter.
Find “Windows Installer”.
Make sure the service is not disabled. If it is running, right‑click it and select “Restart”.
Then open Command Prompt (Admin) and run:

msiexec /unregister
msiexec /regserver

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Christopher Ward 0 Reputation points

2026-06-18T14:29:33.1533333+00:00

It started after a software update and cleanup by CCleaner
Sin-D 10,400 Reputation points Microsoft External Staff Moderator

2026-06-21T00:20:36.4466667+00:00
Hi Christopher Ward,

Thank you for the additional information. Since the issue started after a software update and a CCleaner cleanup, it's possible that some Windows Installer entries or installation source information were removed or damaged during the cleanup process.

As a next step, please try the Microsoft Program Install and Uninstall troubleshooter:

Download the tool from Microsoft: Fix problems that block programs from being installed or removed

Run the troubleshooter and choose "Uninstalling" when prompted.

If Adobe Acrobat appears in the list, select it and allow the tool to repair the uninstall information.

After the process completes, try uninstalling Adobe Acrobat again.

If the error persists, please let me know:

Which version of Adobe Acrobat is installed (Reader, Standard, or Pro)?

Does the error mention a specific file name (such as an MSI file) or only the "network resource unavailable" message?

That information will help determine whether the installer cache was damaged during the cleanup.

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