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Outlook 2019 C2R crashes when I try to manage Rules and Warnings

Jos de Vries 96 Reputation points
2020-08-25T13:14:01.487+00:00

Hi All,

After Office 2019 C2R updated itself from version 16.0.12827.20470 to the latest version, Outlook 2019 crashes on several Windows 10 Pro PC's when I select Rules -> Manage Rules and Warnings. When I restore Outlook back to the previous version 16.0.12827.20470 I can edit and add rules without any problem.
Restoring to the previous version is done through the command officec2rclient.exe /update user updatetoversion=16.0.12827.20470

I have searched the internet for this issue quite some time now, but although it is mentioned a couple of times, there seems to be no solution to resolve this.

On one of the PC's I have already tried a lot to solve this, including repairing office, creating a new profile but none of them resolved this rules issue.
I use several POP3 and IMAP accounts as well as quite a lot of rules.

I have attached a screenshot of the viewer for diagnostic information regarding the crash, maybe that will put somebody on the right track.
Does anyone have seen this issue before and (even better) knows a solution for this issue?

I would really appreciate help with this.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Jos de Vries 96 Reputation points
    2021-03-05T08:02:38.167+00:00

    Thanks everybody for sharing all their efforts and findings to figure out why Outlook 2019 was crashing when editing rules.

    Based on the acknowledge of the fix by several users, that were facing this issue, we can now safely say that Microsoft solved this problem starting with Outlook version 2102 build 13801.20266

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  1. Bob Zeidman 1 Reputation point
    2020-11-22T15:46:50.197+00:00

    Every update to Outlook still has the problem, so I just keep rolling back the version. I hope that one update will fix the problem either purposely or by accident.

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  2. Jos (beheerder) de Vries (SBJ-automatisering) 1 Reputation point
    2020-11-25T10:18:38.997+00:00

    @Jason Gordon , @Bob Zeidman ,
    Just to check, are you both already running Windows 10 version 20H2 and still experiencing this problem with Outlook?

  3. Bob Zeidman 1 Reputation point
    2020-11-25T16:25:08.943+00:00

    I'm running Windows 10 Pro version 2004 build 19041.630. Microsoft Office informed me of an upgrade yesterday, which I installed, and editing the rules still causes Outlook to crash.

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  4. Francois Villon 1 Reputation point
    2020-11-25T17:47:59.337+00:00

    I have the same problem and cannot add any additional Rules anymore.
    May I create rules by a method of creation or copying an existing rule, the result is the same: Outlook crashes.
    This is very annoying since rules are very important. I hope that Microsoft will find a fix.
    François

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