Tutorial: Configure 8x8 for automatic user provisioning

This tutorial describes the steps you need to perform in both 8x8 Admin Console and Microsoft Entra ID to configure automatic user provisioning. When configured, Microsoft Entra ID automatically provisions and de-provisions users and groups to 8x8 using the Microsoft Entra provisioning service. For important details on what this service does, how it works, and frequently asked questions, see Automate user provisioning and deprovisioning to SaaS applications with Microsoft Entra ID.

Capabilities supported

• Create users in 8x8
• Deactivate users in 8x8 when they do not require access anymore
• Keep user attributes synchronized between Microsoft Entra ID and 8x8
• Single sign-on to 8x8 (recommended)

Prerequisites

The scenario outlined in this tutorial assumes that you already have the following prerequisites:

• A Microsoft Entra tenant
• A user account in Microsoft Entra ID with permission to configure provisioning (like Application Administrator, Cloud Application Administrator, or Application Owner).
• An 8x8 X series subscription of any level.
• An 8x8 user account with administrator permission in Admin Console.
• Single sign-on with Microsoft Entra ID has already been configured.

Note

This integration is also available to use from Microsoft Entra US Government Cloud environment. You can find this application in the Microsoft Entra US Government Cloud Application Gallery and configure it in the same way as you do from public cloud.

Step 1: Plan your provisioning deployment

1. Learn about how the provisioning service works.
2. Determine who will be in scope for provisioning.
3. Determine what data to map between Microsoft Entra ID and 8x8.

Step 2: Configure 8x8 to support provisioning with Microsoft Entra ID

This section guides you through the steps to configure 8x8 to support provisioning with Microsoft Entra ID.

To configure a user provisioning access token in 8x8 Admin Console:

1. Sign in to Admin Console. Select Identity and Security.

   

2. In the User Provisioning Integration (SCIM) pane, click the toggle to enable and then click Save.

   

3. Copy the 8x8 URL and 8x8 API Token values. These values will be entered in the Tenant URL and Secret Token fields respectively in the Provisioning tab of your 8x8 application.

   

Step 3: Add 8x8 from the Microsoft Entra application gallery

Add 8x8 from the Microsoft Entra application gallery to start managing provisioning to 8x8. If you have previously setup 8x8 for SSO, you can use the same application. However it is recommended that you create a separate app when testing out the integration initially. Learn more about adding an application from the gallery here.

Step 4: Define who will be in scope for provisioning

The Microsoft Entra provisioning service allows you to scope who will be provisioned based on assignment to the application and or based on attributes of the user / group. If you choose to scope who will be provisioned to your app based on assignment, you can use the following steps to assign users and groups to the application. This is the simpler option and is used by most people.

If you choose to scope who will be provisioned based solely on attributes of the user or group, you can use a scoping filter as described here.

• Start small. Test with a small set of users and groups before rolling out to everyone. When scope for provisioning is set to assigned users and groups, you can control this by assigning one or two users or groups to the app. When scope is set to all users and groups, you can specify an attribute based scoping filter.

• If you need additional roles, you can update the application manifest to add new roles.

Step 5: Configure automatic user provisioning to 8x8

This section guides you through the steps to configure the Microsoft Entra provisioning service to create, update, and disable users and/or groups in 8x8 based on user and/or group assignments in Microsoft Entra ID.

To configure automatic user provisioning for 8x8 in Microsoft Entra ID:

1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.

2. Browse to Identity > Applications > Enterprise applications

   

3. In the applications list, select 8x8.

   

4. Select the Provisioning tab. Click on Get started.

   

5. Set the Provisioning Mode to Automatic.

   

6. Under the Admin Credentials section, copy the 8x8 URL from Admin Console into Tenant URL. Copy the 8x8 API Token from Admin Console into Secret Token. Click Test Connection to ensure Microsoft Entra ID can connect to 8x8. If the connection fails, ensure your 8x8 account has Admin permissions and try again.

   

7. In the Notification Email field, enter the email address of a person or group who should receive the provisioning error notifications and select the Send an email notification when a failure occurs check box.

   

8. Select Save.

9. Under the Mappings section, select Provision Microsoft Entra users.

10. Review the user attributes that are synchronized from Microsoft Entra ID to 8x8 in the Attribute-Mapping section. The attributes selected as Matching properties are used to match the user accounts in 8x8 for update operations. If you choose to change the matching target attribute, you will need to ensure that the 8x8 API supports filtering users based on that attribute. Select the Save button to commit any changes.

    Attribute	Type	Notes
    userName	String	Sets both Username and Federation ID
    externalId	String
    active	Boolean
    title	String
    emails[type eq "work"].value	String
    name.givenName	String
    name.familyName	String
    phoneNumbers[type eq "mobile"].value	String	Personal Contact Number
    phoneNumbers[type eq "work"].value	String	Personal Contact Number
    urn:ietf:params:scim:schemas:extension:enterprise:2.0:User:department	String
    urn:ietf:params:scim:schemas:extension:8x8:1.1:User:site	String	Cannot be updated after user creation
    locale	String	Not mapped by default
    timezone	String	Not mapped by default

11. To configure scoping filters, refer to the following instructions provided in the Scoping filter tutorial.

12. To enable the Microsoft Entra provisioning service for 8x8, change the Provisioning Status to On in the Settings section.

    

13. Define the users and/or groups that you would like to provision to 8x8 by choosing the desired values in Scope in the Settings section.

    

14. When you are ready to provision, click Save.

    

This operation starts the initial synchronization cycle of all users and groups defined in Scope in the Settings section. The initial cycle takes longer to perform than subsequent cycles, which occur approximately every 40 minutes as long as the Microsoft Entra provisioning service is running.

Step 6: Monitor your deployment

Once you've configured provisioning, use the following resources to monitor your deployment:

1. Use the provisioning logs to determine which users have been provisioned successfully or unsuccessfully.
2. Check the progress bar to see the status of the provisioning cycle and how close it is to completion.
3. If the provisioning configuration seems to be in an unhealthy state, the application will go into quarantine. Learn more about quarantine states here.

Additional resources

• Managing user account provisioning for Enterprise Apps
• What is application access and Single sign-on with Microsoft Entra ID?

Next steps

• Learn how to review logs and get reports on provisioning activity