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Power Virtual Agents overview

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  • 2 minutes to read

Note

There is additional information available for people using Power Virtual Agents (preview).

Power Virtual Agents lets you create powerful AI-powered chatbots for a range of requests—from providing simple answers to common questions to resolving issues requiring complex conversations. Engage with customers and employees in multiple languages across websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Framework.

These bots can be created easily without the need for data scientists or developers. Some of the ways that Power Virtual Agents bots have been used include:

  • COVID-19 infection rate and tracking information
  • Sales help and support issues
  • Opening hours and store information
  • Employee health and vacation benefits
  • Common employee questions for businesses

Power Virtual Agents is available as both a standalone web app, and as a discrete app within Microsoft Teams. Most of the functionality between the two is the same. However, there might be different reasons to choose one version or the other based on the ways you want to use Power Virtual Agents.

Power Virtual Agents version Use cases More information
Web app at https://web.powerva.microsoft.com
  • You're an IT admin and want to create bots for your customers to engage with
  • You've used chatbot services in the past, and want to trial or test Power Virtual Agents
  • You're familiar with advanced chatbot concepts, such as entities and variables, and want to create complex chatbots
Get started with Power Virtual Agents web app
Microsoft Teams app
  • You're an employee or member of an organization or team and want to create chatbots to answer common questions posed by other employees or teammates
  • You want to use advanced concepts, such as entities and variables, but have the chatbot available only internally
  • You want to create and distribute a chatbot in the shortest time possible
Get started with Power Virtual Agents in Teams

Important information

Important

Microsoft Power Virtual Agents (1) is not intended or made available as a medical device for the diagnosis of disease or other conditions, or in the cure, mitigation, treatment or prevention of disease, or otherwise to be used as a component of any clinical offering or product, and no license or right is granted to use Microsoft Power Virtual Agents for such purposes, (2) is not designed or intended to be a substitute for professional medical advice, diagnosis, treatment, or judgment and should not be used as a substitute for, or to replace, professional medical advice, diagnosis, treatment, or judgment, and (3) should not be used for emergencies and does not support emergency calls. Any chatbot you create using Microsoft Power Virtual Agents is your own product or service, separate and apart from Microsoft Power Virtual Agents. You are solely responsible for the design, development, and implementation of your chatbot (including incorporation of it into any product or service intended for medical or clinical use) and for explicitly providing end users with appropriate warnings and disclaimers pertaining to use of your chatbot. You are solely responsible for any personal injury or death that may occur as a result of your chatbot or your use of Microsoft Power Virtual Agents in connection with your chatbot, including (without limitation) any such injuries to end users.