4771(F): Kerberos pre-authentication failed.

Event 4771 illustration

Subcategory: Audit Kerberos Authentication Service

Event Description:

This event generates every time the Key Distribution Center fails to issue a Kerberos Ticket Granting Ticket (TGT). This problem can occur when a domain controller doesn't have a certificate installed for smart card authentication (for example, with a "Domain Controller" or "Domain Controller Authentication" template), the user's password has expired, or the wrong password was provided.

This event generates only on domain controllers.

This event is not generated if "Do not require Kerberos preauthentication" option is set for the account.

Note  For recommendations, see Security Monitoring Recommendations for this event.

Event XML:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
 <Provider Name="Microsoft-Windows-Security-Auditing" Guid="{54849625-5478-4994-A5BA-3E3B0328C30D}" /> 
 <TimeCreated SystemTime="2015-08-07T18:10:21.495462300Z" /> 
 <Correlation /> 
 <Execution ProcessID="520" ThreadID="1084" /> 
 <Security /> 
- <EventData>
 <Data Name="TargetUserName">dadmin</Data> 
 <Data Name="TargetSid">S-1-5-21-3457937927-2839227994-823803824-1104</Data> 
 <Data Name="ServiceName">krbtgt/CONTOSO.LOCAL</Data> 
 <Data Name="TicketOptions">0x40810010</Data> 
 <Data Name="Status">0x10</Data> 
 <Data Name="PreAuthType">15</Data> 
 <Data Name="IpAddress">::ffff:</Data> 
 <Data Name="IpPort">49254</Data> 
 <Data Name="CertIssuerName" /> 
 <Data Name="CertSerialNumber" /> 
 <Data Name="CertThumbprint" /> 

Required Server Roles: Active Directory domain controller.

Minimum OS Version: Windows Server 2008.

Event Versions: 0.

Field Descriptions:

Account Information:

  • Security ID [Type = SID]: SID of account object for which (TGT) ticket was requested. Event Viewer automatically tries to resolve SIDs and show the account name. If the SID cannot be resolved, you will see the source data in the event.

    For example: CONTOSO\dadmin or CONTOSO\WIN81$.

Note  A security identifier (SID) is a unique value of variable length used to identify a trustee (security principal). Each account has a unique SID that is issued by an authority, such as an Active Directory domain controller, and stored in a security database. Each time a user logs on, the system retrieves the SID for that user from the database and places it in the access token for that user. The system uses the SID in the access token to identify the user in all subsequent interactions with Windows security. When a SID has been used as the unique identifier for a user or group, it cannot ever be used again to identify another user or group. For more information about SIDs, see Security identifiers.

  • Account Name: [Type = UnicodeString]: the name of account, for which (TGT) ticket was requested. Computer account name ends with $ character.

    • User account example: dadmin

    • Computer account example: WIN81$

Service Information:

  • Service Name [Type = UnicodeString]: the name of the service in the Kerberos Realm to which TGT request was sent. Typically has one of the following formats:

    • krbtgt/DOMAIN_NETBIOS_NAME. Example: krbtgt/CONTOSO

    • krbtgt/DOMAIN_FULL_NAME. Example: krbtgt/CONTOSO.LOCAL

Network Information:

  • Client Address [Type = UnicodeString]: IP address of the computer from which the TGT request was received. Here are some examples of formats:

    • IPv6 or IPv4 address.

    • ::ffff:IPv4_address.

    • ::1 - localhost.

  • Client Port [Type = UnicodeString]: source port number of client network connection (TGT request connection).

    • 0 for local (localhost) requests.

Additional Information:

  • Ticket Options: [Type = HexInt32]: this set of different Ticket Flags is in hexadecimal format.


    • Ticket Options: 0x40810010

    • Binary view: 01000000100000010000000000010000

    • Using MSB 0-bit numbering, we have bit 1, 8, 15 and 27 set = Forwardable, Renewable, Canonicalize, Renewable-ok.

Note  In the table below "MSB 0" bit numbering is used, because RFC documents use this style. In "MSB 0" style bit numbering begins from left.
MSB illustration

The most common values:

  • 0x40810010 - Forwardable, Renewable, Canonicalize, Renewable-ok

  • 0x40810000 - Forwardable, Renewable, Canonicalize

  • 0x60810010 - Forwardable, Forwarded, Renewable, Canonicalize, Renewable-ok

Bit Flag Name Description
0 Reserved -
1 Forwardable (TGT only). Tells the ticket-granting service that it can issue a new TGT—based on the presented TGT—with a different network address based on the presented TGT.
2 Forwarded Indicates either that a TGT has been forwarded or that a ticket was issued from a forwarded TGT.
3 Proxiable (TGT only). Tells the ticket-granting service that it can issue tickets with a network address that differs from the one in the TGT.
4 Proxy Indicates that the network address in the ticket is different from the one in the TGT used to obtain the ticket.
5 Allow-postdate Postdated tickets SHOULD NOT be supported in KILE (Microsoft Kerberos Protocol Extension).
6 Postdated Postdated tickets SHOULD NOT be supported in KILE (Microsoft Kerberos Protocol Extension).
7 Invalid This flag indicates that a ticket is invalid, and it must be validated by the KDC before use. Application servers must reject tickets that have this flag set.
8 Renewable Used in combination with the End Time and Renew Till fields to cause tickets with long life spans to be renewed at the KDC periodically.
9 Initial Indicates that a ticket was issued using the authentication service (AS) exchange and not issued based on a TGT.
10 Pre-authent Indicates that the client was authenticated by the KDC before a ticket was issued. This flag usually indicates the presence of an authenticator in the ticket. It can also flag the presence of credentials taken from a smart card logon.
11 Opt-hardware-auth This flag was originally intended to indicate that hardware-supported authentication was used during pre-authentication. This flag is no longer recommended in the Kerberos V5 protocol. KDCs MUST NOT issue a ticket with this flag set. KDCs SHOULD NOT preserve this flag if it is set by another KDC.
12 Transited-policy-checked KILE MUST NOT check for transited domains on servers or a KDC. Application servers MUST ignore the TRANSITED-POLICY-CHECKED flag.
13 Ok-as-delegate The KDC MUST set the OK-AS-DELEGATE flag if the service account is trusted for delegation.
14 Request-anonymous KILE does not use this flag.
15 Name-canonicalize To request referrals, the Kerberos client MUST explicitly request the "canonicalize" KDC option for the AS-REQ or TGS-REQ.
16-25 Unused -
26 Disable-transited-check By default the KDC will check the transited field of a TGT against the policy of the local realm before it will issue derivative tickets based on the TGT. If this flag is set in the request, checking of the transited field is disabled. Tickets issued without the performance of this check will be noted by the reset (0) value of the TRANSITED-POLICY-CHECKED flag, indicating to the application server that the transited field must be checked locally. KDCs are encouraged but not required to honor
Should not be in use, because Transited-policy-checked flag is not supported by KILE.
27 Renewable-ok The RENEWABLE-OK option indicates that a renewable ticket will be acceptable if a ticket with the requested life cannot otherwise be provided, in which case a renewable ticket may be issued with a renew-till equal to the requested end time. The value of the renew-till field may still be limited by local limits, or limits selected by the individual principal or server.
28 Enc-tkt-in-skey No information.
29 Unused -
30 Renew The RENEW option indicates that the present request is for a renewal. The ticket provided is encrypted in the secret key for the server on which it is valid. This option will only be honored if the ticket to be renewed has its RENEWABLE flag set and if the time in its renew-till field has not passed. The ticket to be renewed is passed in the padata field as part of the authentication header.
31 Validate This option is used only by the ticket-granting service. The VALIDATE option indicates that the request is to validate a postdated ticket. Should not be in use, because postdated tickets are not supported by KILE.

Table 6. Kerberos ticket flags.

  • Failure Code [Type = HexInt32]: hexadecimal failure code of failed TGT issue operation. The table below contains the list of the error codes for this event as defined in RFC 4120:
Code Code Name Description Possible causes
0x0 KDC_ERR_NONE No error
0x1 KDC_ERR_NAME_EXP Client's entry in database has expired
0x2 KDC_ERR_SERVICE_EXP Server's entry in database has expired
0x3 KDC_ERR_BAD_PVNO Requested protocol version number not supported
0x4 KDC_ERR_C_OLD_MAST_KVNO Client's key encrypted in old master key
0x5 KDC_ERR_S_OLD_MAST_KVNO Server's key encrypted in old master key
0x6 KDC_ERR_C_PRINCIPAL_UNKNOWN Client not found in Kerberos database
0x7 KDC_ERR_S_PRINCIPAL_UNKNOWN Server not found in Kerberos database
0x8 KDC_ERR_PRINCIPAL_NOT_UNIQUE Multiple principal entries in database
0x9 KDC_ERR_NULL_KEY The client or server has a null key
0xa KDC_ERR_CANNOT_POSTDATE Ticket not eligible for postdating
0xb KDC_ERR_NEVER_VALID Requested starttime is later than end time
0xc KDC_ERR_POLICY KDC policy rejects request
0xd KDC_ERR_BADOPTION KDC cannot accommodate requested option
0xe KDC_ERR_ETYPE_NOSUPP KDC has no support for encryption type
0xf KDC_ERR_SUMTYPE_NOSUPP KDC has no support for checksum type
0x10 KDC_ERR_PADATA_TYPE_NOSUPP KDC has no support for PADATA type (pre-authentication data) Smart card logon is being attempted and the proper certificate cannot be located. This problem can happen because the wrong certification authority (CA) is being queried or the proper CA cannot be contacted in order to get Domain Controller or Domain Controller Authentication certificates for the domain controller.
It can also happen when a domain controller doesn't have a certificate installed for smart cards (Domain Controller or Domain Controller Authentication templates).
0x11 KDC_ERR_TRTYPE_NOSUPP KDC has no support for transited type
0x12 KDC_ERR_CLIENT_REVOKED Clients credentials have been revoked
0x13 KDC_ERR_SERVICE_REVOKED Credentials for server have been revoked
0x14 KDC_ERR_TGT_REVOKED TGT has been revoked
0x15 KDC_ERR_CLIENT_NOTYET Client not yet valid; try again later
0x16 KDC_ERR_SERVICE_NOTYET Server not yet valid; try again later
0x17 KDC_ERR_KEY_EXPIRED Password has expired—change password to reset The user's password has expired.
0x18 KDC_ERR_PREAUTH_FAILED Pre-authentication information was invalid The wrong password was provided.
0x19 KDC_ERR_PREAUTH_REQUIRED Additional pre-authentication required
0x1a KDC_ERR_SERVER_NOMATCH Requested server and ticket don't match
0x1b KDC_ERR_MUST_USE_USER2USER Server principal valid for user2user only
0x1c KDC_ERR_PATH_NOT_ACCEPTED KDC Policy rejects transited path
0x1d KDC_ERR_SVC_UNAVAILABLE A service is not available
0x1f KRB_AP_ERR_BAD_INTEGRITY Integrity check on decrypted field failed
0x20 KRB_AP_ERR_TKT_EXPIRED Ticket expired
0x21 KRB_AP_ERR_TKT_NYV Ticket not yet valid
0x22 KRB_AP_ERR_REPEAT Request is a replay
0x23 KRB_AP_ERR_NOT_US The ticket isn't for us
0x24 KRB_AP_ERR_BADMATCH Ticket and authenticator don't match
0x25 KRB_AP_ERR_SKEW Clock skew too great
0x26 KRB_AP_ERR_BADADDR Incorrect net address
0x27 KRB_AP_ERR_BADVERSION Protocol version mismatch
0x28 KRB_AP_ERR_MSG_TYPE Invalid msg type
0x29 KRB_AP_ERR_MODIFIED Message stream modified
0x2a KRB_AP_ERR_BADORDER Message out of order
0x2c KRB_AP_ERR_BADKEYVER Specified version of key is not available
0x2d KRB_AP_ERR_NOKEY Service key not available
0x2e KRB_AP_ERR_MUT_FAIL Mutual authentication failed
0x2f KRB_AP_ERR_BADDIRECTION Incorrect message direction
0x30 KRB_AP_ERR_METHOD Alternative authentication method required
0x31 KRB_AP_ERR_BADSEQ Incorrect sequence number in message
0x32 KRB_AP_ERR_INAPP_CKSUM Inappropriate type of checksum in message
0x33 KRB_AP_PATH_NOT_ACCEPTED Policy rejects transited path
0x34 KRB_ERR_RESPONSE_TOO_BIG Response too big for UDP; retry with TCP
0x3c KRB_ERR_GENERIC Generic error (description in e-text)
0x3d KRB_ERR_FIELD_TOOLONG Field is too long for this implementation
0x43 KRB_AP_ERR_NO_TGT No TGT available to validate USER-TO-USER
0x44 KDC_ERR_WRONG_REALM Reserved for future use
  • Pre-Authentication Type [Type = UnicodeString]: the code of pre-Authentication type that was used in TGT request.
## Table 5. Kerberos Pre-Authentication types.
Type Type Name Description
0 - Logon without Pre-Authentication.
2 PA-ENC-TIMESTAMP This type is normal for standard password authentication.
11 PA-ETYPE-INFO The ETYPE-INFO pre-authentication type is sent by the KDC in a KRB-ERROR indicating a requirement for additional pre-authentication. It is usually used to notify a client of which key to use for the encryption of an encrypted timestamp for the purposes of sending a PA-ENC-TIMESTAMP pre-authentication value.
Never saw this Pre-Authentication Type in Microsoft Active Directory environment.
15 PA-PK-AS-REP_OLD Used for Smart Card logon authentication.
16 PA-PK-AS-REQ Request sent to KDC in Smart Card authentication scenarios.
17 PA-PK-AS-REP This type should also be used for Smart Card authentication, but in certain Active Directory environments, it is never seen.
19 PA-ETYPE-INFO2 The ETYPE-INFO2 pre-authentication type is sent by the KDC in a KRB-ERROR indicating a requirement for additional pre-authentication. It is usually used to notify a client of which key to use for the encryption of an encrypted timestamp for the purposes of sending a PA-ENC-TIMESTAMP pre-authentication value.
Never saw this Pre-Authentication Type in Microsoft Active Directory environment.
20 PA-SVR-REFERRAL-INFO Used in KDC Referrals tickets.
138 PA-ENCRYPTED-CHALLENGE Logon using Kerberos Armoring (FAST). Supported starting from Windows Server 2012 domain controllers and Windows 8 clients.
- This type shows in Audit Failure events.

Certificate Information:

  • Certificate Issuer Name [Type = UnicodeString]: the name of Certification Authority that issued smart card certificate. Populated in Issued by field in certificate. Always empty for 4771 events.

  • Certificate Serial Number [Type = UnicodeString]: smart card certificate's serial number. Can be found in Serial number field in the certificate. Always empty for 4771 events.

  • Certificate Thumbprint [Type = UnicodeString]: smart card certificate's thumbprint. Can be found in Thumbprint field in the certificate. Always empty for 4771 events.

Security Monitoring Recommendations

For 4771(F): Kerberos pre-authentication failed.

Type of monitoring required Recommendation
High-value accounts: You might have high-value domain or local accounts for which you need to monitor each action.
Examples of high-value accounts are database administrators, built-in local administrator account, domain administrators, service accounts, domain controller accounts and so on.
Monitor this event with the "Security ID" that corresponds to the high-value account or accounts.
Anomalies or malicious actions: You might have specific requirements for detecting anomalies or monitoring potential malicious actions. For example, you might need to monitor for use of an account outside of working hours. When you monitor for anomalies or malicious actions, use the "Security ID" (with other information) to monitor how or when a particular account is being used.
Non-active accounts: You might have non-active, disabled, or guest accounts, or other accounts that should never be used. Monitor this event with the "Security ID" that corresponds to the accounts that should never be used.
Account allow list: You might have a specific allow list of accounts that are the only ones allowed to perform actions corresponding to particular events. If this event corresponds to a "allow list-only" action, review the "Security ID" for accounts that are outside the allow list.
Account naming conventions: Your organization might have specific naming conventions for account names. Monitor "Subject\Account Name" for names that don't comply with naming conventions.
  • You can track all 4771 events where the Client Address is not from your internal IP range or not from private IP ranges.

  • If you know that Account Name should be used only from known list of IP addresses, track all Client Address values for this Account Name in 4771 events. If Client Address is not from the allow list, generate the alert.

  • All Client Address = ::1 means local authentication. If you know the list of accounts that should log on to the domain controllers, then you need to monitor for all possible violations, where Client Address = ::1 and Account Name is not allowed to log on to any domain controller.

  • All 4771 events with Client Port field value > 0 and < 1024 should be examined, because a well-known port was used for outbound connection.

  • Also monitor the fields shown in the following table, to discover the issues listed:

Field Issue to discover
Pre-Authentication Type Value is not 15 when account must use a smart card for authentication. For more information, see Table 5. Kerberos Pre-Authentication types.
Pre-Authentication Type Value is not 2 when only standard password authentication is in use in the organization. For more information, see Table 5. Kerberos Pre-Authentication types.
Pre-Authentication Type Value is not 138 when Kerberos Armoring is enabled for all Kerberos communications in the organization. For more information, see Table 5. Kerberos Pre-Authentication types.
Failure Code 0x10 (KDC has no support for PADATA type (pre-authentication data)). This error can help you to more quickly identify smart-card related problems with Kerberos authentication.
Failure Code 0x18 ((Pre-authentication information was invalid), if you see, for example N events in last N minutes. This issue can indicate a brute-force attack on the account password, especially for highly critical accounts.