How to fix onedrive sign in problem?

Question

I am not able to sign in. Every time I try to sign in I get the following error. Please advise.

Thanks

Answer 1

Hello,

Try the following:

1. Turn on "Show hidden files" feature in Windows (https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5#WindowsVersion=Windows_10)
2. Go to C:\Users\username\AppData\Local\Microsoft > Right click and delete the IdentityCache and OneAuth folders
3. Restart your computer
4. Try signing into OneDrive again

Parts cited from https://support.bemopro.com/hc/en-us/articles/8128789480723-How-to-fix-OneDrive-error-Something-went-wrong-1200-#:~:text=To%20fix%20it%3A&text=Or%20you%20can%20open%20File,OneAuth%20folders%20and%20delete%20it.

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If this is helpful please accept answer.

Answer 2

Have you checked the Azure sign-in logs? Do you have any CA policies enforced?