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The problem was seemingly caused by my timezone being incorrect (pacific vs central) 🤦♂️
Seeing "We couldn't sign you in" when trying to log in to Azure Portal from any account
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 19%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Kevin S
70
Reputation points
I'm setting up a brand new installation of Windows for development activities. I've got most of my normal software installed -- nothing out of the ordinary has been added; nothing that has caused me trouble on any other computers.
I'm now finding that I'm stuck in a login loop on the Azure Portal. I start with the standard Microsoft Account login prompt, where I enter my username, then password, then OTP code. After that, I see the Azure logo where I can also observe my browser redirecting back and forth between the login.microsoftonline.com domain and the portal.azure.com domain. Eventually, It will stop and display the unhelpful text, "We couldn't sign you in. Please try again," on the login screen.
Things I've tried to solve this problem:
- Log in to different Microsoft accounts -- one personal, one workplace. Both fail in the same way.
- Clear all cookies and site data.
- Incognito in Chrome (all extensions disabled)
- Incognito in Edge (which should be a pretty clean/pure environment given that I never use Edge)
- A new local user account in Windows just to test.
- Restarting in safe mode with networking.
- Using wifi instead of ethernet.
- Using my phone's wifi hotspot instead of my normal ISP.
The problem seems localized just to this Windows device, however. The other Windows device still works fine if I log out and back in. And other services, such as Azure DevOps, and account.microsoft.com, work just fine.
I'm really baffled by this, and am not looking forward to reinstalling Windows 11 and all my dev tools again if that's the only solution we can come up with. I feel the operating system environment should not have this sort of impact on a website login flow...
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 43%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
John Dhinakar Reddy Challa 0 Reputation points2023-05-27T23:55:52.4633333+00:00 the best way is to contact the azure support.
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6 answers
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Kevin S 70 Reputation points
2023-05-28T15:44:51.3966667+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 77%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDJ%3C/text%3E%3C/svg%3E)
David Johnson 20 Reputation points2023-07-25T14:49:03.63+00:00 I had the same exact problem with a new laptop. When attempting to sign on to Azure Portal in any browser, the address bar would go back and forth between portal.azure.com and login.microsoft.com rapidly for about 10 seconds, and then return error "sorry we couldn't sign you in".
I saw this post, and the comment about the time zone, looked at my clock and time was correct, so kept trying other things. Came back to this post again, went into my actual time zone settings, and sure enough, it was set to Pacific time, even though I'm in Eastern time zone and my clock was displaying the correct time.
I changed the time zone to Eastern, re-synced time, and now I'm finally able to login to Azure Portal!
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 39%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDP%3C/text%3E%3C/svg%3E)
Dibesh Parajuli 10 Reputation points2023-09-21T16:21:57.56+00:00 To add to the above solution:
make sure the time shown on your system AND timezones match, even if you disabled automatic timezone settings and opted for manual setting of time! -
Peter C Thomas 1 Reputation point2024-04-03T16:24:08.1633333+00:00 Same issue on my Entra joined device - I was able to login to Security.microsoft.com but not Intune. or portal.azure.com.
My timezone was set to PST and once changed to UTC & updated against a NTP server the login loop disappeared!
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 81%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
Leo Montes 0 Reputation points2024-04-14T18:27:40.5933333+00:00 New windows install defaults to PST - with no auto time-sync... time looked ok, so it was really hard to realize it was because of time-zone mismatch...
Thank You!
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 98%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
Dasgupta, Tridib 0 Reputation points2024-06-02T12:14:22.1033333+00:00 Today I encountered the same issue with my new laptop. Thanks a lot for the solution provided. It's working perfectly now. :-)
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 55.00000000000001%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOO%3C/text%3E%3C/svg%3E)
OLUFEMI OGIDAN 6 Reputation points2024-04-07T11:53:35.86+00:00 Hello @Kevin
I really want to appreciate you for this post.
I have been battling the same issue for over weeks now.
Fortunately the root cause was the same.
Corrected the timezone and everything started working.
Thank you very much.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 89%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELW%3C/text%3E%3C/svg%3E)
Lucas Wong 0 Reputation points2024-05-24T04:24:20.5966667+00:00 How did you correct the timezone?
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OLUFEMI OGIDAN 6 Reputation points
2024-05-24T07:39:44.87+00:00 Hello @Lucas Wong From Settings - Date & Time.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 48%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERF%3C/text%3E%3C/svg%3E)
Rico Fitra Pratama 0 Reputation points2023-05-28T07:36:54.6733333+00:00 Hi, I'm really sorry this happened to you. I think this case maybe not be your fault. One of the best solutions is to contact Azure support.
I've included some documentation to help you out.
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Rico Fitra Pratama 0 Reputation points
2023-05-28T07:37:28.0266667+00:00 Hi, I'm really sorry this happened to you. I think this case maybe not be your fault. One of the best solutions is to contact Azure support.
I've included some documentation to help you out.
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David Broggy 5,821 Reputation points MVP2024-01-24T14:07:32.38+00:00 Hi Kevin, I've been having a similar problem recently and it was driving me nuts. I suspect it has to do with Azure AD expired tokens, but I didn't want to clear my browser cache every time this happens.
It could also be because I frequently login to multiple Azure tenants and maybe that causes issues with refresh tokens, I'm not sure.. I even switched from Chrome to Edge but the problem followed. The best option that seems to work is to configure clear cookies/tokens when I close my browser. If you're using Edge that setting is here: edge://settings/clearBrowsingDataOnClose I clear cookies, password, and site permissions, but you may only have to clear cookies.
Here's how you clear cookies on exit with Chrome:
https://www.groovypost.com/howto/automatically-delete-browsing-history-chrome/#:~:text=1%20Click%20the%20More%20icon%20%3E%20Settings%202,cookies%20and%20site%20data%20when%20you%20quit%20ChromeHope that helps!