OneDrive
A Microsoft file hosting and synchronization service.
1,107 questions
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Same Issue here
Open Case: 7046788459
OneDrive Shared Files no longer show up as local folders
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Eben Darling
45
Reputation points
Until recently, like the last week, I could on OneDrive online and "add shortcut to my files". Then, it would show up on my PC as a local folder. Now, it only shows up as a shortcut and forces me to open it online. This is a step back in functionality and convenience. I share files with several users, and the drag-and-drop capability is now gone. I hope this is fixed soon. I have tried this on many different PCs and restarted OneDrive Sync, but the usual fixes are not working. Yes, I rebooted several PC's as well. Is this functionality now gone?
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Carlos A. Martínez 0 Reputation points2024-06-26T03:22:26.0866667+00:00 My solution was: A) toggle off the "Get the latest updates as soon as they're available" option.
B): Apply the update KB5039302 (not showing before step A)
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Jens Backeman 0 Reputation points2024-07-01T14:51:03.3133333+00:00 I have the same issue. We are using a OneDrive-share for all our documents regarding an association and sharing it with individual board members (so they can access it, instead of sharing a username and password). I have added a shortcut in my own folder so I easily can work with the different documents on my machine, instead of having to use a web interface (which lacks certain tools and abilities). Some time ago, the shortcut opened my browser instead, happy to see it's not only me.I installed KB5039302 but the issue still exists. :(
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9 answers
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Lois Foreshew 0 Reputation points2024-08-22T04:20:01.56+00:00 I am so glad to finally locate others with the same problem.
Anyone else going over to Google drive? WHen the subscriptions stop coming in, hopefully they will take notice of their bread and butter customers?
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Bruno Maia 0 Reputation points2024-09-04T14:38:29.4966667+00:00 I've been having the same problem here (Brazil) for a few months. I've already opened a few tickets, but I haven't received any satisfactory answers.
I noticed that it's not really a bug, but rather an intentional change to reduce the traffic load on Microsoft's servers. I say this because I found reports from users in February/2024 and the "problem" has been gradually advancing for users over the past few months. For me, it happened in April/2024. It's as if they were advancing slowly and silently so as not to generate an avalanche of tickets.
I'll need to migrate to another cloud tool, does anyone recommend one? Dropbox, Google Drive... something else?
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Lois Foreshew 0 Reputation points
2024-09-09T21:18:12.4866667+00:00 Please, please email onedrive support directly throught the help option in the app/ online. They say it's a priority but that is the same answer I got in July. Maybe a flood of complaints in their inboxes will help...
I got this reply from them. Apart from anything else, the poor English makes me mad. (No disrespect to second language learners, I know from experience how hard it is, but this is the face of Microsoft!)
[SIC]
I appreciate for sharing the detailed information with the article which helped in understanding the issue.Please be informed, we are aware of this issue and our engineering team is actively investigating to resolve it. We appreciate for helping us out to track this issue down. Ensure windows and OneDrive app are up to date.
Meanwhile, you can continue to click on the mounted folders and access the shared files with the web browser.
Currently there is no specific ETA as we are still working on the solution. However, the issue will be fixed soon because it is raised on high priority.
We are archiving the case as we cannot troubleshoot it further but we are working on the case actively and will roll out a fix soon.